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DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

The Department of Justice

This public procurement record has 1 release in its history.

Tender

07 Nov 2025 at 11:16

UK4 - Tender Notice
Summary of the contracting process

The Department of Justice, in collaboration with the Department of Health and the Department for Communities, is seeking to procure a supplier to provide and manage a 24-hour Domestic and Sexual Abuse Helpline across Northern Ireland. This active tender invites suitable candidates to manage the helpline for an initial three-year period, starting on 1 April 2026, with the possibility of two further two-year extensions. Located in Belfast, the procurement falls under the services category, specifically targeting community, social, and health work aid services. Businesses must submit electronic tenders by 15:00 on 3 December 2025, with the enquiry period closing on 24 November 2025. The procurement is conducted under the open procedure method as per the UKPGA 2023/54 legal framework.

This tender represents a growth opportunity for businesses specialising in community support, telecommunication services, and social work. Companies with expertise in managing helpline services, particularly those with capabilities in multi-channel communication such as webchat and email alongside traditional phone services, will find this opportunity well-suited. The contract value is estimated at £3,212,000, making it attractive for firms aiming to expand their service offerings within the public sector. Additionally, the requirement for a robust service delivery model and an implementation plan underscores the importance of having well-structured processes, which could significantly benefit organisations skilled in these areas.

How relevant is this notice?

Notice Information

Notice Title

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Notice Description

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a re-procurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.

Lot Information

Lot 1

Renewal: It is anticipated that this Contract will commence on 1 April 2026 for an initial duration of three years. There is potential for two additional extensions of two years each

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05dc8c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071940-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

64222000 - Teleworking services

72590000 - Computer-related professional services

79510000 - Telephone-answering services

79512000 - Call centre

85000000 - Health and social work services

85312300 - Guidance and counselling services

85312310 - Guidance services

98000000 - Other community, social and personal services

98110000 - Services furnished by business, professional and specialist organisations

98111000 - Services furnished by business organisations

98112000 - Services furnished by professional organisations

Notice Value(s)

Tender Value
£3,212,000 £1M-£10M
Lots Value
£3,212,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Nov 20259 months ago
Submission Deadline
3 Dec 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2029 3-4 years
Recurrence
2032-10-29

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Department of Justice
Additional Buyers

The Department for Communities

The Department of Health

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT4 3SG
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
TLN Northern Ireland
Local Authority
Belfast
Electoral Ward
Stormont
Westminster Constituency
Belfast East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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