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Direct Payments Support & Payroll Service

London Borough of Bromley

This public procurement record has 3 releases in its history.

Award

17 Mar 2026 at 13:42

UK7 - Contract Details Notice
Award

10 Nov 2025 at 14:31

UK6 - Contract Award Notice
Award

10 Nov 2025 at 13:52

UK5 - Transparency Notice
Summary of the contracting process

The London Borough of Bromley has awarded a contract for the "Direct Payments Support & Payroll Service", aimed at enabling clients to maintain control over their finances and support packages. This procurement falls within the health and social work services category, with a focus on community, social, and personal services. The process was expedited due to the insolvency of the previous service provider, necessitating an urgent direct award under the UK Procurement Act 2023. The contract has been awarded to DISABILITY DIRECT, with a gross value of £676,800 for a period starting from 2nd February 2026 to 10th November 2027. The service will be delivered within the Bromley region in the UK.

This procurement creates a unique business growth opportunity for companies with expertise in direct payment services and payroll management, particularly those in the social care domain. Businesses adept in delivering flexible services to meet changing client needs would be well-suited to thrive in this contract. The urgency and critical nature of maintaining support for individuals with social care needs opens the door for companies that can swiftly adapt and provide reliable payroll services. SMEs and organisations with innovative approaches to enhancing user satisfaction stand a promising chance to compete in such expedited awards, forming integral partnerships with local authorities like the London Borough of Bromley.

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Notice Information

Notice Title

Direct Payments Support & Payroll Service

Notice Description

The Service will enable clients to maintain day to day control of their money and support packages; have the opportunity to make informed choices about how their eligible care needs are met, and how best to match available resources to meet their needs. The Service must be flexible to meet the changing needs of clients. The payroll element of the Service is currently managed in two (2) ways: * Basic service - Clients submit signed time sheets and the payroll provider calculates pay information; * Holding service - in addition to undertaking the payroll calculations, the Provider holds monies on behalf of more vulnerable and less able clients and make the payments on behalf of the client. The current provider has advised that they are insolvent. The Council needed to put in a new supplier to support individuals to continue with their Direct Payments and employment of their Personal Assistants. In accordance with Schedule 5 of the Procurement Act 2023, the Council is awarding a contract via a Direct Award on the grounds of extreme emergency as set out in the Act.

Procurement Information

The service supports individuals with social care needs with their Direct Payment and employment of Personal Assistants. The current service provider has confirmed that they are insolvent and the Council needs to put a new provider in place urgently to safeguard individuals to continue with their direct payment and employment of their personal assistants.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ddbf
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024071-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85000000 - Health and social work services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£564,000 £500K-£1M
Contracts Value
£564,000 £500K-£1M

Notice Dates

Publication Date
17 Mar 20265 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Nov 20259 months ago
Contract Period
2 Feb 2026 - 10 Nov 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Bromley
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BROMLEY
Postcode
BR1 1AD
Postcode Area
Bromley
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI61 Bromley
Delivery Location
Not specified
Local Authority
Bromley
Electoral Ward
Bromley Town
Westminster Constituency
Bromley and Biggin Hill

Supplier Information

Number of Suppliers
2
Supplier Names

DISABILITY DIRECT

The Disability Syndicate

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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