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IT064 Electronic Homecare Monitoring and Scheduling System

Gateshead Borough Council

This public procurement record has 3 releases in its history.

Award

02 Apr 2026 at 15:24

UK7 - Contract Details Notice
Award

06 Feb 2026 at 10:07

UK6 - Contract Award Notice
Tender

19 Nov 2025 at 13:00

UK4 - Tender Notice
Summary of the contracting process

The procurement process initiated by Gateshead Borough Council is focused on modernising the electronic homecare monitoring system for their Domiciliary Care and PRIME services in Gateshead, United Kingdom. The contract titled "IT064 Electronic Homecare Monitoring and Scheduling System" involves an open procedure and covers the industry category of "industry specific software package." This process has reached the award stage, with the contract being signed and the system expected to be operational from 1 April 2026 to 31 March 2031, with possible extensions until 2035. The procurement aims to secure a Cloud-based solution to optimise care worker deployments and streamline workflows, with a gross contract value of £233,568.

The tender presents multiple opportunities for SMEs specialising in software development and cloud computing, particularly those capable of providing integrated care solutions and mobile applications. The contract allows for additional functionality and software modules, including integration with GP and NHS platforms, enhancing service flexibility and potential growth through innovation. Businesses focusing on healthcare software, data management, and system integration stand well-positioned to offer complementary services and expansions to the current contract, promoting long-term collaboration with Gateshead Borough Council.

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Notice Information

Notice Title

IT064 Electronic Homecare Monitoring and Scheduling System

Notice Description

A fully managed Cloud-based Electronic Homecare Monitoring and Scheduling System solution which will include a fully integrated core solution and a care worker mobile application (mobile app).

Lot Information

Lot 1

Options: The Council require a core system to provide the functionality documented in the specification but are also interested in additional functionality to create further efficiencies if deemed necessary. Suppliers are required to submit costings for additional functionality as part of their pricing schedule response for the Council to review. Any prices for additional functionality submitted within Suppliers' pricing schedule response is not a guarantee of any future business with the Council.

Renewal: 2 x 24 month options to extend

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e45a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/031040-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
£525,000 £500K-£1M
Lots Value
£525,000 £500K-£1M
Awards Value
£233,568 £100K-£500K
Contracts Value
£233,568 £100K-£500K

Notice Dates

Publication Date
2 Apr 20264 months ago
Submission Deadline
19 Dec 2025Expired
Future Notice Date
Not specified
Award Date
6 Feb 20266 months ago
Contract Period
1 Apr 2026 - 31 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Gateshead Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GATESHEAD
Postcode
NE8 1HH
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC22 Tyneside
Local Authority
Gateshead
Electoral Ward
Bridges
Westminster Constituency
Gateshead Central and Whickham

Supplier Information

Number of Suppliers
1
Supplier Name

ONETOUCHTELECARE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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