Electronic Homecare Monitoring and Scheduling System

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    "date": "2026-02-06T10:07:52Z",
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            "id": "GB-UKPRN-10002639",
            "name": "Gateshead Borough Council",
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            "address": {
                "streetAddress": "Civic Centre, Regent Terrace",
                "locality": "Gateshead",
                "postalCode": "NE8 1HH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC22"
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            "contactPoint": {
                "email": "procurement@gateshead.gov.uk"
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            "roles": [
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            "details": {
                "url": "https://www.gateshead.gov.uk/article/31230/Learning-and-Skills",
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                        "id": "publicAuthoritySubCentralGovernment",
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        {
            "id": "GB-COH-BR018124",
            "name": "ONETOUCHTELECARE LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "BR018124"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PYJD-3815-LYVL"
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            "address": {
                "streetAddress": "Unit 9, Howley Square",
                "locality": "Galway",
                "postalCode": "H91XDC2",
                "country": "IE",
                "countryName": "Ireland",
                "region": "IE"
            },
            "contactPoint": {
                "email": "hayley@onetouchhealth.net"
            },
            "roles": [
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            "details": {
                "url": "https://www.onetouchhealth.net/",
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    "buyer": {
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    "planning": {
        "noEngagementNoticeRationale": "Market Engagement was previously carried out and the associated notice 2025/S 000-028403 was linked to the previous tender opportunity which was abandoned ref: 2025/S 000-062220. This new tender opportunity is to replace the previous one mentioned above."
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        "id": "OPEN20251970",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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        "title": "Electronic Homecare Monitoring and Scheduling System",
        "description": "Gateshead Council is looking to modernise its current electronic monitoring solution for the Domiciliary Care & PRIME (People Regaining Independence by Means of Enablement) Service. Gateshead Council is committed to providing high quality social care and support services for people to enable them to remain at home as independently as possible. We are seeking to procure a fully managed secure Cloud-based electronic care monitoring solution which will include a fully integrated core solution and a care worker mobile application (mobile app) that will * Optimise the deployment of contracted workers * Reduce the time spent by Service Support Workers on visit allocation by at least 55% * The solution should eliminate duplication of tasks and processes by offering an all-in-one solution that integrates care planning and recording, medication management, and care visit scheduling. * It must streamline workflows by reducing the need for manual duplication, especially where current solutions lack full integration and fail to automatically transfer essential information. * When data is input into the solution it must be pulled through to auto populate linked records/areas within the solution to stop the re-entering of the same data and streamline the process. * Maximises workforce capacity * Will provide robust reporting capabilities on service user progress, team performance, and individual worker outcomes * Have the provision to keep all digital records stored within it securely. * Will support the Council with quality assurance, provide evidence and reporting measures to identify outcomes and progress, enabling prompt action for any issues identified.",
        "status": "complete",
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        ],
        "value": {
            "amountGross": 630000,
            "amount": 525000,
            "currency": "GBP"
        },
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        "submissionMethodDetails": "Tenders must be submitted electronically via the Open system: www.open.org. The reference is Project # OPEN20251970 Electronic Homecare Monitoring and Scheduling System",
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            "electronicSubmissionPolicy": "allowed",
            "languages": [
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        "tenderPeriod": {
            "endDate": "2025-12-19T12:00:00Z"
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                },
                "hasRenewal": true,
                "renewal": {
                    "description": "2 x 24 month options to extend"
                },
                "hasOptions": true,
                "options": {
                    "description": "The Council require a core system to provide the functionality documented in the specification but are also interested in additional functionality to create further efficiencies if deemed necessary. Suppliers are required to submit costings for additional functionality as part of their pricing schedule response for the Council to review. Any prices for additional functionality submitted within Suppliers' pricing schedule response is not a guarantee of any future business with the Council."
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                "description": "There are options to include additional modules if deemed necessary by the Council to improve functionality, effectiveness and service delivery. There are options to include integrations with other Council or third party systems if required."
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