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Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough

NHS Cambridgeshire and Peterborough Integrated Care Board

This public procurement record has 2 releases in its history.

TenderUpdate

06 Aug 2026 at 14:32

Tender Notice
Award

21 Nov 2025 at 16:52

Award Notice
Summary of the contracting process

NHS Cambridgeshire and Peterborough Integrated Care Board commissioned Integrated Urgent Care services for the Cambridgeshire and Peterborough catchment area. The service covers NHS 111 call handling through 24/7 telephony and algorithm-based clinical assessment; a 24/7 Clinical Assessment Service for further assessment, high-acuity validation, referrals, direct booking and support to healthcare professionals; and out-of-hours primary care access, including telephone and face-to-face consultations. The service is intended to provide clinically safe, equitable and patient-focused care, directing people to the most appropriate treatment and reducing unsuitable emergency department attendance or ambulance dispatch. It must work with urgent care coordination and same-day emergency care services, and serve registered, temporarily resident and visiting patients.

The procurement has reached contract award: Integrated Care 24 was selected through the competitive Provider Selection Regime process, following an open procedure. The contract was signed on 20 November 2025 and has a value of £103,505,950. It runs for three years from 1 March 2027, with an option to extend for up to a further 24 months. Four electronic bids were received, including one from an SME. Evaluation used quality and cost, weighted 65% and 35%; the published PSR criteria were quality and innovation (43.25%), value (35%), integration, collaboration and sustainability (4.5%), access and health inequalities (7.25%), and social value (10%). The standstill period ended on 3 December 2025.

This requirement suits substantial healthcare providers able to operate an integrated, clinically governed urgent-care service at population scale. Credible competitors would need to demonstrate 24/7 NHS 111 telephony and call-handling capability, algorithm-supported assessment, and a round-the-clock clinical workforce able to review high-acuity cases and support healthcare professionals in the field. They would also need to provide out-of-hours primary care by telephone and face to face, with suitably qualified practitioners and reliable arrangements for treating registered, temporary and visiting patients. Strong integration with urgent care coordination, same-day emergency care, referral and direct-booking pathways would be important, alongside evidence of quality, innovation, access, reduced health inequalities, collaboration, service sustainability and social value.

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Notice Information

Notice Title

Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough

Notice Description

This Intention to Award Notice is issued in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. The Procurement relates to the Invitation to Tender for the provision of Integrated Urgent Care (IUC) Services in Cambridgeshire and Peterborough. The services include: * NHS 111 call handling * 24/7 Clinical Assessment Service (CAS) * Out of Hours Primary Care Access

Lot Information

Lot 1

This Intention to Award Notice is issued in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. The Procurement relates to the Invitation to Tender for the provision of Integrated Urgent Care (IUC) Services in Cambridgeshire and Peterborough. The IUC service(s) will meet the values, rights, obligations and expectations of patients as set out in the NHS Constitution. The aim is to provide a clinically safe, competent and patient trusted IUC Service with equity of access to the local population across all of the Cambridgeshire and Peterborough catchment area, and associates. The ICB is committed to the provision of a high-quality IUC by offering the following services: * NHS 111 call handling This IUC service shall be provided using the components of telephony via NHS 111 24/7, 365/6 days a year. The telephony service will deliver a 'consult and complete' model of care via the provision of health advice, based on algorithmic clinical assessment. * 24/7 Clinical Assessment Service (CAS) The CAS will provide clinical assessment to patients who require further assessment and clinical assessments of all 111 and 999 high acuity disposition validations from the NHS111 call handling function. The CAS will direct patients to the appropriate healthcare, direct booking or referrals, be the Trusted Assessor, work closely with the ICS Urgent Care Co-ordination Hub (or equivalent) and Same Day Emergency Care Services, to support patients being cared for by the most appropriate service and only attending Emergency Departments or dispatching an ambulance, when appropriate. The CAS will provide a high quality Healthcare Professional line which will provide support 24/7 to all on scene HCPs in our system as per the National Specification. * Out of Hours Primary Care Access. During the Out of Hours periods, a Primary Care level service that provides telephony, operating within the CAS, and face to face consultation to treat all registered and temporarily resident patients and those visitors calling NHS 111. The IUC service is required to be sustainable, based on a service model that is clinically and commercially robust, that can attract and retain suitably qualified competent practitioners, which can be integrated with other services in order to deliver the service to a high standard. This notice is an intention to award a contract under the competitive process. The contract will be for a period of 3 years with the option to extend for up to a further 24-month period. NHS Standard Contract Terms and Conditions will apply. The anticipated Contract go-live date is 01st April 2026. The approximate lifetime value including the available extension is PS103,505,950 This is an existing service that is being re-commissioned, and it is being awarded to a new provider.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e6af
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074803-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£103,505,950 £100M-£1B

Notice Dates

Publication Date
6 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Cambridgeshire and Peterborough Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ELY
Postcode
CB7 4EA
Postcode Area
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
TLH11 Peterborough, TLH12 Cambridgeshire CC
Local Authority
East Cambridgeshire
Electoral Ward
Ely West
Westminster Constituency
Ely and East Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

Integrated Care 24

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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