Award

Qualtrics Employee Engagement Tools

HM REVENUE & CUSTOMS

This public procurement record has 3 releases in its history.

Award

08 Dec 2025 at 15:49

Award

24 Nov 2025 at 17:44

Award

24 Nov 2025 at 17:36

Summary of the contracting process

The procurement process details a contract awarded by HM Revenue & Customs (HMRC) for "Qualtrics Employee Engagement Tools." The process, identified by the ID "080736-2025," falls under the industry category of IT services, encompassing consulting, software development, and support. The contract was awarded to Qualtrics, a large supplier based in Dublin, Ireland, with a direct procurement method due to the need for a short-term duration bridging contract. The procurement stage has reached completion as of 8 December 2025. The services are to be delivered across the United Kingdom, with a contract period starting on 17 December 2025 and potentially extending until 16 December 2027, inclusive of a one-year optional extension. The initial term is valued at £1,916,104.25 excluding VAT, with a gross value including extensions totaling £2,299,325.10.

This award presents significant opportunities for businesses in the IT sector, particularly those specialising in employee engagement and consultancy services. Companies capable of providing comprehensive IT solutions for public authority engagements may likely find similar opportunities advantageous due to their scale and scope. The procurement reflects a strategic alignment with central government needs, offering potential for further tenders in public sector IT and digital transformation projects. Businesses interested in governmental contracts may benefit from monitoring such direct award opportunities for bridging contracts, often necessitated by urgent and transitional needs within public organisations like HMRC.

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Notice Title

Qualtrics Employee Engagement Tools

Notice Description

The provision of Employee Experience and Engagement Tools, across a one year initial term, at a value of PS1,916,104.25 excluding VAT and PS2,299,325.10 including VAT. The above figures include the initial term of one year, plus the one year optional extension.

Procurement Information

Short-term duration direct award as a bridging contract. Impractical to transition to a new supplier for such a short duration.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e7d7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080736-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,916,104 £1M-£10M
Contracts Value
£1,916,104 £1M-£10M

Notice Dates

Publication Date
8 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Nov 20253 months ago
Contract Period
17 Dec 2025 - 16 Dec 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
HM REVENUE & CUSTOMS
Contact Name
Not specified
Contact Email
hmrcsupportsapariba@hmrc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

QUALTRICS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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