Award

C403527 Laundry service

COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST

This public procurement record has 3 releases in its history.

Award

12 Feb 2026 at 16:22

Award

12 Feb 2026 at 16:14

Planning

26 Nov 2025 at 14:39

Summary of the contracting process

The Countess of Chester Hospital NHS Foundation Trust has completed the procurement process for the provision of healthcare laundry management services, with the contract awarded to Servisure Limited. This procurement aligns with the hospital's operational needs across various sites, including the Countess of Chester Hospital and other locations in the region UKD63. The process was conducted fairly through an open above-threshold competition, adhering to the Procurement Act 2023 and relevant legislation. The contract, which includes services such as collection, processing, and delivery of linen, will commence on 1st April 2026 and run until 31st March 2031, with options for renewal extending up to March 2036. The procurement was directly awarded following a comprehensive evaluation of a compliant bid, ensuring continuity and adherence to HTM 01 04 standards.

This tender represents substantial opportunities for business growth within the laundry management services industry. Companies experienced in delivering compliant services, especially small and medium enterprises, are suitable competitors for such contracts. The opportunity allows suppliers to engage in asset tagging, data reporting, and quality service provision, meeting stringent KPIs and infection control standards. Businesses capable of providing reliable delivery across multiple hospital sites while managing detailed reporting and stock levels will find this contract beneficial for expansion and reinforcing their presence in the public healthcare sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

C403527 Laundry service

Notice Description

Provision of healthcare laundry management services for the Countess of Chester Hospital NHS Foundation Trust. The contract includes the collection, processing, hygienic laundering, finishing, and delivery of Trust owned linen to all required clinical and non clinical areas. The service also includes the application and management of item level tagging identifiers, together with the provision of asset tracking data and associated reporting. All services must be delivered in accordance with HTM 01 04 standards, meet the performance levels and KPIs specified in the contract documentation, and be supplied consistently to support the Trust's operational and clinical needs.

Planning Information

The purpose of this preliminary market engagement is to engage with potential suppliers with the capability to deliver the required service. This process aims to gather insights from the market, encourage participation, and ensure that suppliers are informed about the forthcoming opportunity. Please contact: t.parsonage@nhs.net by 05/12/2025 to participate in preliminary market engagement with a view to developing the requirements and preparing for the tender documents. The Trust may amend dates or scope as necessary. Participation does not constitute pre-qualification of any future Procurement opportunity.

Procurement Information

The Countess of Chester Hospital NHS Foundation Trust conducted an open, above-threshold procurement process via Atamis (reference C403527) for the provision of a wash and return laundry service, including item-level asset tagging. The procurement was undertaken in accordance with the relevant public procurement legislation and the Trust's Standing Financial Instructions. The process was conducted fairly, transparently, and in a non-discriminatory manner. All bidders were treated equally, and no supplier was disadvantaged at any stage of the competition. To support early market awareness and encourage competition, the Trust published a UK2 Pre-Market Engagement Notice on the Find a Tender Service in advance of issuing the tender. Pre-market engagement activity was undertaken to inform the specification and raise awareness of the opportunity among potential providers. Following completion of the open procedure, only one compliant tender was received. The bid was fully evaluated in accordance with the published evaluation criteria and was confirmed as compliant with the technical, commercial, and mandatory requirements of the procurement documents. Given that a full and compliant open competition has been undertaken, the opportunity was openly advertised and subject to pre-market engagement, only one compliant tender was received, the submitted bid meets the Trust's requirements and represents value for money the Trust considers it proportionate and justified to proceed by way of Direct Award under the relevant provisions of PA23. Proceeding in this manner will ensure continuity of a critical patient-facing support service and will enable a compliant contract to be in place ahead of the expiry of the current arrangement on 31 March 2026. Failure to award at this stage would present an unacceptable operational and clinical risk to the Trust.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e95e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013126-2026
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services


CPV Codes

98311000 - Laundry-collection services

98311100 - Laundry-management services

Notice Value(s)

Tender Value
£9,132,044 £1M-£10M
Lots Value
Not specified
Awards Value
£7,046,981 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
12 Feb 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
11 Dec 2025Expired
Award Date
12 Feb 20261 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST
Contact Name
Not specified
Contact Email
simon.corbet3@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
CHESTER
Postcode
CH2 1UL
Post Town
Chester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD63 Cheshire West and Chester
Delivery Location
TLD North West (England)

Local Authority
Cheshire West and Chester
Electoral Ward
Upton
Westminster Constituency
Chester North and Neston

Supplier Information

Number of Suppliers
1
Supplier Name

SERVISURE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05e95e-2026-02-12T16:22:53Z",
    "date": "2026-02-12T16:22:53Z",
    "ocid": "ocds-h6vhtk-05e95e",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-NHS-RJR",
            "name": "COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST",
            "identifier": {
                "scheme": "GB-NHS",
                "id": "RJR"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PGCG-2135-TXWL"
                }
            ],
            "address": {
                "streetAddress": "Liverpool Road",
                "locality": "Chester",
                "postalCode": "CH2 1UL",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD63"
            },
            "contactPoint": {
                "email": "simon.corbet3@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-03295668",
            "name": "SERVISURE LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "03295668"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PBZL-3478-VGCQ"
                }
            ],
            "address": {
                "streetAddress": "3 Colwick Quays Business Park",
                "locality": "Colwick",
                "postalCode": "NG42JY",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKF16"
            },
            "contactPoint": {
                "email": "tenders@servisure.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.servisure.co.uk",
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-NHS-RJR",
        "name": "COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "The purpose of this preliminary market engagement is to engage with potential suppliers with the capability to deliver the required service. This process aims to gather insights from the market, encourage participation, and ensure that suppliers are informed about the forthcoming opportunity. Please contact: t.parsonage@nhs.net by 05/12/2025 to participate in preliminary market engagement with a view to developing the requirements and preparing for the tender documents. The Trust may amend dates or scope as necessary. Participation does not constitute pre-qualification of any future Procurement opportunity.",
                "dueDate": "2025-12-11T23:59:59Z",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "077316-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/077316-2025",
                "datePublished": "2025-11-26T14:39:54Z",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "G/1016",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "C403527 Laundry service",
        "description": "Provision of healthcare laundry management services for the Countess of Chester Hospital NHS Foundation Trust. The contract includes the collection, processing, hygienic laundering, finishing, and delivery of Trust owned linen to all required clinical and non clinical areas. The service also includes the application and management of item level tagging identifiers, together with the provision of asset tracking data and associated reporting. All services must be delivered in accordance with HTM 01 04 standards, meet the performance levels and KPIs specified in the contract documentation, and be supplied consistently to support the Trust's operational and clinical needs.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "98311000",
                        "description": "Laundry-collection services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 10958453.93,
            "amount": 9132044.94,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "contractPeriod": {
                    "startDate": "2026-04-01T00:00:00+01:00",
                    "endDate": "2031-03-31T23:59:59+01:00",
                    "maxExtentDate": "2036-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "complete"
            }
        ],
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "The Countess of Chester Hospital NHS Foundation Trust conducted an open, above-threshold procurement process via Atamis (reference C403527) for the provision of a wash and return laundry service, including item-level asset tagging. The procurement was undertaken in accordance with the relevant public procurement legislation and the Trust's Standing Financial Instructions. The process was conducted fairly, transparently, and in a non-discriminatory manner. All bidders were treated equally, and no supplier was disadvantaged at any stage of the competition. To support early market awareness and encourage competition, the Trust published a UK2 Pre-Market Engagement Notice on the Find a Tender Service in advance of issuing the tender. Pre-market engagement activity was undertaken to inform the specification and raise awareness of the opportunity among potential providers. Following completion of the open procedure, only one compliant tender was received. The bid was fully evaluated in accordance with the published evaluation criteria and was confirmed as compliant with the technical, commercial, and mandatory requirements of the procurement documents. Given that a full and compliant open competition has been undertaken, the opportunity was openly advertised and subject to pre-market engagement, only one compliant tender was received, the submitted bid meets the Trust's requirements and represents value for money the Trust considers it proportionate and justified to proceed by way of Direct Award under the relevant provisions of PA23. Proceeding in this manner will ensure continuity of a critical patient-facing support service and will enable a compliant contract to be in place ahead of the expiry of the current arrangement on 31 March 2026. Failure to award at this stage would present an unacceptable operational and clinical risk to the Trust.",
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            }
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "switchingDirectAward"
            }
        ]
    },
    "language": "en",
    "awards": [
        {
            "id": "1",
            "title": "Laundry service",
            "status": "pending",
            "value": {
                "amountGross": 8456378.12,
                "amount": 7046981.77,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-03295668",
                    "name": "SERVISURE LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "98311100",
                            "description": "Laundry-management services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKD",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKD",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2031-03-31T23:59:59+01:00",
                "maxExtentDate": "2036-03-31T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "36 months 01/04/2031 - 31/03/2034 24 months 01/04/2034 - 31/03/2036"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "013112-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/013112-2026",
                    "datePublished": "2026-02-12T16:14:47Z",
                    "format": "text/html"
                },
                {
                    "id": "013126-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/013126-2026",
                    "datePublished": "2026-02-12T16:22:53Z",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-02-24T23:59:59Z",
                    "status": "scheduled"
                }
            ],
            "date": "2026-02-12T00:00:00Z",
            "standstillPeriod": {
                "endDate": "2026-02-23T23:59:59+00:00"
            }
        }
    ]
}