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Return Home Interview (RHI) Service - London Borough of Sutton

London Borough of Sutton

This public procurement record has 2 releases in its history.

Award

03 Aug 2026 at 11:26

UK7 - Contract Details Notice
Tender

28 Nov 2025 at 17:07

UK4 - Tender Notice
Summary of the contracting process

The London Borough of Sutton procured an independent Return Home Interview service for children and young people aged 0 to 18 after a missing episode. The service is intended to provide agile, responsive interviews that meet statutory response standards, strengthen safeguarding, improve children’s safety and protection, and help reduce repeat missing episodes through effective multi-agency working. This is a social work and related service, delivered for the council’s children and young people. The requirement is suitable for small and medium-sized enterprises and voluntary, community and social enterprises. The selected provider is JIGSAW4U LIMITED, a Mitcham-based SME. The opportunity therefore suits organisations specialising in children’s safeguarding, return-home interviews, missing-person services, and partnership work with social care and other agencies.

The procurement is complete and was awarded through a below-threshold open competition under the light-touch services regime. One lot was evaluated on quality at 70% and price at 30%; price comprised an 80% weighting for the fixed annual commitment and 20% for the variable intervention rate. The tender estimated value was £587,500 gross. JIGSAW4U LIMITED was awarded the contract on 1 April 2026, with a contract value of £58,749,000 gross. The initial contract period runs from 1 April 2026 to 31 March 2027, with an option to extend by two further 12-month periods, to a maximum end date of 31 March 2029. The contract was signed on 1 April 2026.

This award demonstrates demand from the London Borough of Sutton for a specialist children’s safeguarding service focused on what happens after a child or young person goes missing. A credible future competitor would need the capability to conduct independent, sensitive interviews with children aged 0 to 18, respond quickly and flexibly after incidents, and meet statutory response standards. It would also need robust safeguarding arrangements, dependable case handling, and the ability to identify risks and practical support needs. Experience of reducing repeat missing episodes, working with children’s social care, police and other agencies, and contributing effectively to multi-agency safeguarding partnerships would strengthen a supplier’s position. Smaller organisations and social enterprises are explicitly relevant to this type of requirement.

How relevant is this notice?

Notice Information

Notice Title

Return Home Interview (RHI) Service - London Borough of Sutton

Notice Description

Independent Return Home interview Service for children and young people aged 0 - 18 years following a missing episode. The service will be agile and responsive to meet statutory response standards and ensure effective safeguards are in place for children and young people resulting in increased safety and protection and reduction in missing episodes through effective multi-agency partnership working.

Lot Information

Lot 1

Renewal: The Authority proposes to enter into a contract with the successful Suppliers for the duration of one year with an option to extend for a further two years in two 12 months increments. The anticipated contract commencement date is April 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05eb6c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073079-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£587,500 £500K-£1M
Lots Value
£587,500 £500K-£1M
Awards Value
Not specified
Contracts Value
£58,749,000 £10M-£100M

Notice Dates

Publication Date
3 Aug 20263 weeks ago
Submission Deadline
7 Jan 2026Expired
Future Notice Date
Not specified
Award Date
1 Apr 20264 months ago
Contract Period
1 Apr 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Sutton
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUTTON
Postcode
SM1 1EA
Postcode Area
Sutton
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLI6 Outer London - South
Local Authority
Sutton
Electoral Ward
Sutton Central
Westminster Constituency
Sutton and Cheam

Supplier Information

Number of Suppliers
1
Supplier Name

JIGSAW4U LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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