Award

Community Frailty Service (Brent)

NHS NORTH WEST LONDON INTEGRATED CARE BOARD

This public procurement record has 2 releases in its history.

Award

17 Apr 2026 at 09:46

Tender

01 Dec 2025 at 15:31

Summary of the contracting process

The NHS North West London Integrated Care Board has concluded the award stage of a procurement process for a Community Frailty Service in Brent. The intention is to award the contract to Operose Health, with the contract valued at approximately £9.8 million. This service, classified under health services and community health services, aims to improve patient outcomes by delaying frailty progression, reducing hospital admissions, and enhancing life quality. The procurement method employed was an open procedure under the Provider Selection Regime Competitive Process. The contract, starting on 1st July 2026, will span three years with possibilities for two-year extensions, giving potential contract longevity until 2031.

This tender offers prime opportunities for growth within the healthcare sector, particularly for businesses capable of delivering high-quality community health and frailty services. Firms equipped with expertise in delivering proactive and coordinated care, aligning with national guidelines and best practices, will find this contract aligning with their capabilities. The open procedure allows various organisations to participate, making it ideal for large health service providers looking to establish or expand their footprint in delivering integrated healthcare solutions in London. The contract’s focus on enhancing patient and carer experience, along with cost-effectiveness, makes it especially appealing to businesses dedicated to improving service efficiency and integration.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

Community Frailty Service (Brent)

Notice Description

This is an Intention to Award Notice under the Provider Selection Regime (PSR) NHS West and North London Integrated Care Board has followed the PSR Competitive Process to identify the preferred Bidder for a unified, high-quality community frailty service in Brent with the following outcomes and benefits: * Improved Patient Outcomes: Delayed progression of frailty, reduced inappropriate hospital admissions, and enhanced quality of life for people living with frailty. * Cost-Effectiveness: Reduced use of unplanned care and more efficient use of healthcare resources. * Enhanced Patient and Carer Experience: Better coordination of care and increased satisfaction with services provided. The preferred Bidder will align the service with national guidelines and best practice guidelines, the NHS Frailty toolkit, the Fit for Frailty Guidelines and the recommendations from the NWL ICB Community Frailty Common Core Offer Framework. As well as: * Build from and consolidate good practice across the boroughs * Improve efficiency, integration between services and provides a more scaled up and consistent offer for community frailty services across the boroughs * Develop an improved delivery mechanism supported by proactive identification, and integrated multi-agency teams to support patients with frailty * Have a greater (and timely) impact on people with escalating risks, with better experience and outcomes and if delivered effectively, overall greater sustainability. * Address the inequality and differential access to services and focus on the right care, at the right place and at the right time. The contract will be for 3 years with the option to extend for a further 2 x 12 months i.e. 3+1+1. The start date of the contract will be 01 July 2026 The Authority intends to award the contract to Operose Health (AT Medics). The unsuccessful Bidders are: Blue Lily Home Care Brent GP Confederation Limited Brent GP Co-operative Limited Find a Care Home Services Ltd HomeLink Healthcare

Lot Information

Lot 1

Renewal: 2 x 12 months extension i.e. +1+1

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ec26
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035049-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85100000 - Health services

85323000 - Community health services

Notice Value(s)

Tender Value
£11,178,526 £10M-£100M
Lots Value
£11,178,526 £10M-£100M
Awards Value
£9,833,478 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Apr 20261 weeks ago
Submission Deadline
19 Jan 2026Expired
Future Notice Date
Not specified
Award Date
14 Apr 20261 weeks ago
Contract Period
30 Jun 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS NORTH WEST LONDON INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 5JD
Post Town
North West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI72 Brent

Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

OPEROSE HEALTH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05ec26-2026-04-17T10:46:18+01:00",
    "date": "2026-04-17T10:46:18+01:00",
    "ocid": "ocds-h6vhtk-05ec26",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PNBL-2185-DWXM",
            "name": "NHS North West London Integrated Care Board",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PNBL-2185-DWXM"
            },
            "address": {
                "streetAddress": "15 Marylebone Rd,",
                "locality": "London",
                "postalCode": "NW1 5JD",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "name": "Emma Taylor",
                "email": "nhsnwl.ipbusinessops@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.nwlondonics.nhs.uk",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-10014577",
            "name": "Operose Health",
            "identifier": {
                "scheme": "GB-COH",
                "id": "10014577"
            },
            "address": {
                "streetAddress": "108 High Street",
                "locality": "Great Missenden",
                "postalCode": "HP16 0BG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ13"
            },
            "contactPoint": {
                "email": "bdteam@operosehealth.co.uk"
            },
            "roles": [
                "supplier",
                "tenderer"
            ],
            "details": {
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PNBL-2185-DWXM",
        "name": "NHS North West London Integrated Care Board"
    },
    "tender": {
        "id": "C404367",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Community Frailty Service (Brent)",
        "description": "This is an Intention to Award Notice under the Provider Selection Regime (PSR) NHS West and North London Integrated Care Board has followed the PSR Competitive Process to identify the preferred Bidder for a unified, high-quality community frailty service in Brent with the following outcomes and benefits: * Improved Patient Outcomes: Delayed progression of frailty, reduced inappropriate hospital admissions, and enhanced quality of life for people living with frailty. * Cost-Effectiveness: Reduced use of unplanned care and more efficient use of healthcare resources. * Enhanced Patient and Carer Experience: Better coordination of care and increased satisfaction with services provided. The preferred Bidder will align the service with national guidelines and best practice guidelines, the NHS Frailty toolkit, the Fit for Frailty Guidelines and the recommendations from the NWL ICB Community Frailty Common Core Offer Framework. As well as: * Build from and consolidate good practice across the boroughs * Improve efficiency, integration between services and provides a more scaled up and consistent offer for community frailty services across the boroughs * Develop an improved delivery mechanism supported by proactive identification, and integrated multi-agency teams to support patients with frailty * Have a greater (and timely) impact on people with escalating risks, with better experience and outcomes and if delivered effectively, overall greater sustainability. * Address the inequality and differential access to services and focus on the right care, at the right place and at the right time. The contract will be for 3 years with the option to extend for a further 2 x 12 months i.e. 3+1+1. The start date of the contract will be 01 July 2026 The Authority intends to award the contract to Operose Health (AT Medics). The unsuccessful Bidders are: Blue Lily Home Care Brent GP Confederation Limited Brent GP Co-operative Limited Find a Care Home Services Ltd HomeLink Healthcare",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85100000",
                        "description": "Health services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "85323000",
                        "description": "Community health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI72",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 13414231,
            "amount": 11178526,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "coveredBy": [
            "GPA"
        ],
        "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-01-19T12:00:00Z"
        },
        "enquiryPeriod": {
            "endDate": "2026-01-09T17:00:00Z"
        },
        "awardPeriod": {
            "endDate": "2026-03-12T23:59:59Z"
        },
        "lots": [
            {
                "id": "1",
                "status": "complete",
                "value": {
                    "amountGross": 13414231,
                    "amount": 11178526,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 80,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Cost",
                            "numbers": [
                                {
                                    "number": 20,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "As per ITT documents"
                        },
                        {
                            "type": "technical",
                            "description": "As per ITT documents"
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-07-01T00:00:00+01:00",
                    "endDate": "2029-06-30T23:59:59+01:00",
                    "maxExtentDate": "2031-06-30T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "2 x 12 months extension i.e. +1+1"
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest"
            },
            {
                "id": "078578-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/078578-2025",
                "datePublished": "2025-12-01T15:31:00Z",
                "format": "text/html"
            }
        ]
    },
    "language": "en",
    "bids": {
        "details": [
            {
                "id": "1",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10014577",
                        "name": "Operose Health"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            }
        ],
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 6,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "pending",
            "date": "2026-04-15T00:00:00+01:00",
            "value": {
                "amountGross": 11800174,
                "amount": 9833478,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-10014577",
                    "name": "Operose Health"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "85100000",
                            "description": "Health services"
                        },
                        {
                            "scheme": "CPV",
                            "id": "85323000",
                            "description": "Community health services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKI72",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2026-04-28T23:59:59+01:00"
            },
            "contractPeriod": {
                "startDate": "2026-07-01T00:00:00+01:00",
                "endDate": "2029-06-30T23:59:59+01:00",
                "maxExtentDate": "2031-06-30T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "2 x 12 month extensions to 30/06/2030 and 30/06/2031"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "035049-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/035049-2026",
                    "datePublished": "2026-04-17T10:46:18+01:00",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2026-04-15T00:00:00+01:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-06-30T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ]
}