SEL ICB - 111 IUC Contract

{
    "tag": [
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    "id": "ocds-h6vhtk-05ec28-2026-01-12T11:15:18Z",
    "date": "2026-01-12T11:15:18Z",
    "ocid": "ocds-h6vhtk-05ec28",
    "initiationType": "tender",
    "tender": {
        "id": "2015",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "SEL ICB - 111 IUC Contract",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "85100000",
            "description": "Health services"
        },
        "mainProcurementCategory": "services",
        "description": "South East London (SEL) Integrated Care Board (ICB) is seeking to procure a new NHS 111 service for SEL. The service will be procured in eight Lots: one call handling service, six in-hours Integrated Delivery Units (one per borough) and one out-of-hours Integrated Delivery Unit. The 111 clinical assessment aspect of the service will be delivered via the Integrated Delivery Units both at a local and SEL level. Interested providers may bid for between one and eight Lots. SEL ICB is seeking collaborative and innovative providers that will ensure the holistic needs of its patients are provided for as close to home as possible, working in tandem with local Integrated Neighbourhood Teams. The combined service offering of the eight Lots must be individually and mutually resilient. The contracts will start on the 1st April 2027 and run for 3 years with the option to extend for a further 2 years at the sole discretion of the Authority. The five-year financial envelope for each Lot is as follows: Lot 1: Call Handling - PS56,112,000 Lot 2: Bexley in hours IDU - PS1,698,000 Lot 3: Bromley in hours IDU - PS2,394,000 Lot 4: Greenwich in hours IDU - PS2,394,000 Lot 5: Lambeth in hours IDU - PS2,572,000 Lot 6: Lewisham in hours IDU - PS2,832,000 Lot 7: Southwark in hours IDU - PS2,634,000 Lot 8: SEL out of hours IDU - PS36,199,000",
        "lots": [
            {
                "id": "1",
                "description": "Please see the relevant service specification on the Atamis e-tendering portal page.",
                "status": "active",
                "title": "Call Handling",
                "value": {
                    "amount": 56112000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2030-03-31T23:59:59+01:00"
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension."
                }
            },
            {
                "id": "2",
                "title": "Bexley in hours IDU",
                "description": "Please see the relevant service specification on the Atamis e-tendering portal page.",
                "value": {
                    "amount": 1698000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2030-03-31T23:59:59+01:00"
                },
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                    "variantPolicy": "notAllowed"
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                    "description": "The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension."
                },
                "status": "active"
            },
            {
                "id": "3",
                "title": "Bromley in hours IDU",
                "description": "Please see the relevant service specification on the Atamis e-tendering portal page.",
                "value": {
                    "amount": 2394000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2030-03-31T23:59:59+01:00"
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
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                "hasOptions": true,
                "options": {
                    "description": "The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension."
                },
                "status": "active"
            },
            {
                "id": "4",
                "title": "Greenwich in hours IDU",
                "description": "Please see the relevant service specification on the Atamis e-tendering portal page.",
                "value": {
                    "amount": 2394000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2030-03-31T23:59:59+01:00"
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension."
                },
                "status": "active"
            },
            {
                "id": "5",
                "title": "Lambeth in hours IDU",
                "description": "Please see the relevant service specification on the Atamis e-tendering portal page.",
                "value": {
                    "amount": 2572000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2030-03-31T23:59:59+01:00"
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
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                "hasOptions": true,
                "options": {
                    "description": "The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension."
                },
                "status": "active"
            },
            {
                "id": "6",
                "title": "Lewisham in hours IDU",
                "description": "Please see the relevant service specification on the Atamis e-tendering portal page.",
                "value": {
                    "amount": 2832000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2030-03-31T23:59:59+01:00"
                },
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                "submissionTerms": {
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                "options": {
                    "description": "The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension."
                },
                "status": "active"
            },
            {
                "id": "7",
                "title": "Southwark in hours IDU",
                "description": "Please see the relevant service specification on the Atamis e-tendering portal page.",
                "value": {
                    "amount": 2634000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2030-03-31T23:59:59+01:00"
                },
                "hasRenewal": false,
                "submissionTerms": {
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                "options": {
                    "description": "The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension."
                },
                "status": "active"
            },
            {
                "id": "8",
                "title": "SEL out of hours IDU",
                "description": "Please see the relevant service specification on the Atamis e-tendering portal page.",
                "value": {
                    "amount": 36199000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2030-03-31T23:59:59+01:00"
                },
                "hasRenewal": false,
                "submissionTerms": {
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                "options": {
                    "description": "The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension."
                },
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85100000",
                        "description": "Health services"
                    }
                ]
            },
            {
                "id": "2",
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                        "id": "85100000",
                        "description": "Health services"
                    }
                ],
                "deliveryAddresses": [
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                        "region": "UKI"
                    }
                ],
                "relatedLot": "2"
            },
            {
                "id": "3",
                "additionalClassifications": [
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                        "scheme": "CPV",
                        "id": "85100000",
                        "description": "Health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "3"
            },
            {
                "id": "4",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85100000",
                        "description": "Health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "4"
            },
            {
                "id": "5",
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                    {
                        "scheme": "CPV",
                        "id": "85100000",
                        "description": "Health services"
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                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "5"
            },
            {
                "id": "6",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85100000",
                        "description": "Health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "6"
            },
            {
                "id": "7",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85100000",
                        "description": "Health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "7"
            },
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                "id": "8",
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                        "id": "85100000",
                        "description": "Health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "8"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-01-20T00:00:00Z"
        },
        "amendments": [
            {
                "id": "1",
                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "text": "This is a market briefing notice regarding the upcoming South East London (SEL) ICB 111 re-procurement in anticipation of our current 111 service contract expiring in March 2026. Please see the related attachments for further information at the following link: https://www.contractsfinder.service.gov.uk/Notice/de8625c6-9963-41ee-9634-7b2d9e13b5bc Then please complete the survey at the following link: https://forms.office.com/Pages/ResponsePage.aspx?id=oZ5z9bnEj0uUivN-RCh6VChsIqL6KVRGoW26uwoOcPJUMDZBSUFPM0owVTNLUjZSSlJLRFlRM05UMy4u"
                        },
                        "newValue": {
                            "text": "This is a market briefing notice regarding the upcoming South East London (SEL) ICB 111 re-procurement in anticipation of our current 111 service contract expiring in March 2027. Please see the related attachments for further information at the following link: https://www.contractsfinder.service.gov.uk/Notice/de8625c6-9963-41ee-9634-7b2d9e13b5bc Then please complete the survey at the following link: https://forms.office.com/Pages/ResponsePage.aspx?id=oZ5z9bnEj0uUivN-RCh6VChsIqL6KVRGoW26uwoOcPJUMDZBSUFPM0owVTNLUjZSSlJLRFlRM05UMy4u"
                        },
                        "where": {
                            "section": "II.1.4"
                        }
                    }
                ]
            }
        ],
        "value": {
            "amount": 106826000,
            "currency": "GBP"
        },
        "submissionMethod": [
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        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2026-03-09T17:00:00Z"
        },
        "submissionTerms": {
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        },
        "awardPeriod": {
            "startDate": "2026-03-10T09:00:00Z"
        },
        "bidOpening": {
            "date": "2026-03-10T09:00:00Z"
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        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-NHS-72Q",
            "name": "NHS South East London Integrated Care Board",
            "identifier": {
                "legalName": "NHS South East London Integrated Care Board",
                "id": "72Q",
                "scheme": "GB-NHS"
            },
            "address": {
                "streetAddress": "Southwark Council, 160 Tooley Street",
                "locality": "London",
                "region": "UKI",
                "postalCode": "SE1 2QH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Kieran James Paterson",
                "email": "kieran.james-paterson@nhs.net",
                "url": "https://atamis-1928.my.site.com/s/Welcome"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.selondonics.org/icb/",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "07",
                        "scheme": "COFOG",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-107885",
            "name": "NHS South East London Integrated Care Board",
            "identifier": {
                "legalName": "NHS South East London Integrated Care Board"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
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    "buyer": {
        "id": "GB-NHS-72Q",
        "name": "NHS South East London Integrated Care Board"
    },
    "language": "en",
    "description": "This is a Provider Selection Regime (PSR) Contract Notice inviting offers under the Competitive process (The Health Care Services (Provider Selection Regime) Regulations 2023, Regulation 11) . The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For avoidance of doubt the provisions of the Public Contract Regulations 2015 do not apply to this award. The Procurement is being managed by the NHS London Commercial Hub (NHS LCH) hosted by NEL ICB, on behalf of the Authority, in connection with a competitive Invitation to Tender (ITT) exercise that is being conducted via a competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023. To access this opportunity please go to Atamis landing page to register: https://atamis-1928.my.site.com/s/Welcome Once you are registered and logged in to Atamis you can find the project by searching for \"PRJ2015 South East London 111 Procurement\" Submissions will be assessed in line with the award criteria specified in the tender documents and in line with the stages specified in the tender documents. High level overview provided below: Procurement Specific Questionnaire - Pass/Fail ITT Questionnaires - 88.00% Presentation and Interview Stage - 12.00%"
}