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Gcloud 13 Iplato Platform

NHS Kent and Medway Integrated Care Board

This public procurement record has 2 releases in its history.

AwardUpdate

16 Sep 2026 at 12:42

Award Notice
Award

03 Dec 2025 at 09:50

Award Notice
Summary of the contracting process

NHS Kent and Medway Integrated Care Board procured the iPlato Platform, an IT service for patient messaging, video consultations, questionnaires and patient surveys. The requirement supports digital communication and engagement with patients across Kent and Medway. It falls within IT services covering software, internet and support. The buying organisation is NHS Kent and Medway Integrated Care Board, based in Maidstone. Delivery is in Kent. The procurement was conducted through the G-Cloud 13 framework and concerned a call-off contract for the platform. The selected supplier, iPlato Healthcare Ltd, is an SME based in London. The requirement is therefore suited to suppliers of digital healthcare platforms with patient-facing communication, consultation and survey functionality.

The procurement has been awarded and the contracts are active. It used a limited procedure without prior publication of a new competition, as a call-off from the established G-Cloud 13 framework. The award basis was price, and one bid was recorded. iPlato Healthcare Ltd was awarded two contracts separately: one valued at £402,017.80 and one valued at £603,026.70, both signed on 7 November 2024. The second contract has a duration of 1,080 days. The call-off included options for two extensions of up to 12 months each, with one month’s written notice before expiry; the contract’s financial envelope was later updated to include the third-year option. The single lot is recorded as cancelled, although active awards and contracts are reported against it.

This procurement shows established NHS demand for a patient-facing digital platform combining secure-style messaging, video consultation, questionnaires and patient surveys in one service. A credible future competitor would need to demonstrate an operational platform that supports these functions for an integrated care system and can handle sustained delivery over a multi-year period. Relevant experience would include supplying digital healthcare or patient-engagement technology to public-sector health organisations, integrating several communication and feedback functions, and supporting users and service delivery at NHS scale. The award being made to an SME indicates that smaller specialist technology providers can compete where they can meet the framework’s requirements. Suppliers would also need to compete primarily on price under this route.

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Notice Information

Notice Title

Gcloud 13 Iplato Platform

Notice Description

Gcloud 13 call off contract

Lot Information

Lot 1

Gcloud 13 procurement carried out - Provision of iPlato Platform for messaging and video consultation, questionnaires and patient surveys for Kent and Medway ICB

Options: This Call-Off Contract can be extended by the Buyer for two periods of up to 12 months each (Year 2 and Year 3), by giving the Supplier 1 months written notice before its expiry.

Procurement Information

G-Cloud 13 without prior publication is lawful because it is a call-off from a pre-established framework agreement that was already advertised and awarded in compliance with the Public Contracts Regulations 2015.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ed9d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087725-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,005,043 £1M-£10M

Notice Dates

Publication Date
16 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Kent and Medway Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MAIDSTONE
Postcode
ME15 6NB
Postcode Area
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ4 Kent
Local Authority
Maidstone
Electoral Ward
High Street
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

iPlato Healthcare Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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