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Direct Payment Support Service

Peterborough City Council

This public procurement record has 4 releases in its history.

Award

23 Oct 2026 at 08:34

UK7 - Contract Details Notice
Award

30 Jul 2026 at 13:21

UK6 - Contract Award Notice
Tender

27 Feb 2026 at 10:15

UK4 - Tender Notice
Planning

05 Dec 2025 at 09:44

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Peterborough City Council is buying a Direct Payment Support Service for people in Peterborough who choose to manage their care through council-funded direct payments, including adults and children or young people. The provider supports recipients, families and representatives to manage payments safely, lawfully and in line with statutory requirements, helping people exercise choice and control over their care. Services include information and advice on acting as an employer, maintaining a Personal Assistant register, managed accounts and auditable payroll. The service sits within the council’s wider children’s and adult social care offer and is intended to provide an accessible, joined-up experience for individuals, families and professionals. This is health and social work support, delivered in Peterborough.

The procurement is complete and the contract has been awarded to Peterborough Council for Voluntary Service. The council used an open procedure. One lot was evaluated on quality, weighted at 70%, and cost, weighted at 30%. The award was made on 21 July 2026, for £1.8 million excluding VAT (£2.16 million including VAT). The contract was signed on 1 October 2026 and runs from 1 October 2026 to 30 September 2029, with options for one 24-month extension and one 12-month extension, potentially extending the period to 30 September 2032. The tender received 14 bids, of which four reached the final stage. The award followed a competitive process; two final-stage bidders were voluntary, community or social enterprises.

For suppliers considering this buyer’s future direct-payment support requirement, the award indicates demand for a joined-up service spanning social care advice and financial administration. A credible provider would need to support people to manage direct payments in line with legal and statutory requirements, advise recipients on their responsibilities as employers, and maintain a Personal Assistant register. The delivery model also requires capability in managed accounts, handling payment instructions, paying care and support workers, and producing auditable payroll and account records. Person-centred delivery matters: the service must promote independence, choice and control, and work consistently with the council’s children’s and adult social care services. The competition attracted 14 bids and four finalists, including voluntary-sector suppliers, showing that the requirement can attract a broad field and is not confined to one supplier type.

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Notice Information

Notice Title

Direct Payment Support Service

Notice Description

The Direct Payment Support Service (DPSS) will ensure that individuals who choose to receive their care via a Direct Payment are enabled, empowered and supported to manage them safely, legally and in line with statutory requirements.The service will provide high-quality, person-centred support that promotes independence, choice, and control. The service will provide information, advice and guidance to the Direct Payment Recipient on being an employer, be responsible for managing the Personal Assistant (PA) Register, and offer financial services including managed accounts and a fully auditable payroll. The DPSS will operate as part of the wider Children and Adult's Social Care offer in Peterborough, ensuring consistency, accessibility, and a seamless experience for individuals, families, and professionals.

Lot Information

Lot 1

Renewal: 1 x 24 month extension (2 years) 1 x 12 month extension (1 year)

Planning Information

THIS IS NOT A CALL TO COMPETITION. This is a Preliminary Market Engagement event in relation to the Direct Payment Support Service. This preliminary market engagement event does not form any part of any invitation to tender. Peterborough City Council is issuing this request for information only. Any supplier invited to present to the Authority is doing so to support market research only and to help make any potential procurement process more focused and efficient. No supplier selection or supplier preference is implied. Peterborough City Council's Direct Payment Support Service provides essential information and advice to people who receive a direct payment from the Council and/or their representatives, parents or carers. The service helps people to find, recruit and pay for the types of care and support they wish to receive. This enables people with care needs to have greater choice and control over the care they receive. The service under the proposed contract has been mainly used by adults but is also available for children/young people with a direct payment. For a monthly fee, direct payment recipients can also arrange to have their direct payment paid into a third party supported account managed by the provider. The provider carries out financial transactions on their instructions, pays wages directly into their care or support workers' bank accounts and provides them with a monthly statement of their account. The current offer is due to end at the end of September 2026, so the Council is reviewing the contract to make plans for the future. The preliminary market engagement event can be accessed via ProContract at this link: https://procontract.due-north.com/Supplier/Advert/View?advertId=ec0cd459-bad1-f011-813a-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False&restrictedPortalId=fa9a9b42-8212-ed11-8117-005056b64545 If you do not already have an account with ProContract you can register and create an account for free. Once you have accessed the advert, please click on the green "Register interest in this opportunity". Doing this will allow you to access the Preliminary Market Engagement event and associated document. Once the questions within the document have been completed, please upload your response via ProContract. The event will remain open until 23:30 on 19th December 2025. If you have any questions whilst this event is live and you have already registered your interest, please use the ProContract messaging facility.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ef53
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100231-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£1,680,000 £1M-£10M
Lots Value
£1,680,000 £1M-£10M
Awards Value
£1,800,000 £1M-£10M
Contracts Value
£1,800,000 £1M-£10M

Notice Dates

Publication Date
23 Oct 20264 days ago
Submission Deadline
27 Mar 2026Expired
Future Notice Date
26 Feb 2026Expired
Award Date
21 Jul 20263 months ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
2032-02-26

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Peterborough City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PETERBOROUGH
Postcode
PE2 8TY
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH41 Peterborough
Delivery Location
Not specified
Local Authority
Peterborough
Electoral Ward
Fletton and Stanground
Westminster Constituency
North West Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

PETERBOROUGH COUNCIL FOR VOLUNTARY SERVICE

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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