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Microsoft Support Services

BANK OF ENGLAND

This public procurement record has 3 releases in its history.

PlanningUpdate

22 Sep 2026 at 18:17

UK2 - Preliminary Market Engagement Notice
Planning

22 Sep 2026 at 18:12

UK2 - Preliminary Market Engagement Notice
Planning

09 Dec 2025 at 11:10

UK1 - Pipeline Notice
Summary of the contracting process

The Bank of England is planning to procure Microsoft support services for its Microsoft estate. The requirement is expected to cover support service models and delivery approaches, including proactive, reactive and advisory support; service levels; escalation processes; governance; specialist technical expertise; engineering resources; innovation; automation; and emerging Microsoft support capabilities. The work is classified as information technology services and is intended to support activity across the United Kingdom. The Bank is seeking market insight into available service offerings, commercial approaches and relevant market developments so that it can shape its future requirements and sourcing strategy. This is a service requirement for suppliers with expertise in supporting Microsoft environments, rather than a purchase of Microsoft software or equipment.

This procurement is at the planning stage and no future procurement decisions have been made. The Bank is undertaking preliminary market engagement, not inviting tenders or awarding a contract. Suppliers are asked to register interest and complete a questionnaire through the Bank’s e-tendering portal under project reference TEN1000021. Clarification questions are due by 23 October 2026, with completed responses due by 12:00 on 5 November 2026. An online supplier engagement webinar is planned for 6 October 2026. The Bank’s indicative future notice date is 1 July 2026. The planned contract period is 1 May 2027 to 1 May 2032. The estimated value is £4.5 million excluding VAT, or £5.4 million including VAT. One planned lot is identified.

This engagement will suit organisations that actively deliver Microsoft support services and can advise a public-sector customer on practical operating models, service design and commercial structures. Relevant suppliers are likely to have capability across proactive monitoring and support, incident response, technical advisory services, service management, escalation handling and governance. Experience providing access to specialist Microsoft expertise and engineering resources will be relevant, alongside the ability to offer clear service levels and dependable delivery arrangements. The Bank is also seeking evidence of innovation, automation and emerging support capabilities, so suppliers with demonstrable improvements in efficiency, resilience or user service may be well placed to contribute. Participation is for relevant market organisations and is intended to help shape later requirements, not to secure an immediate contract.

How relevant is this notice?

Notice Information

Notice Title

Microsoft Support Services

Notice Description

The Bank of England is reviewing its future requirements for Microsoft support services and is seeking market insight into the support models, service capabilities and commercial approaches available to support its Microsoft estate. At this stage, the Bank has not made any decisions regarding a future procurement. This preliminary market engagement is intended to inform the Bank's understanding of the market, potential service offerings, and future sourcing strategy. The purpose of this engagement is to obtain market feedback on areas including: * Support service models and delivery approaches. * Service capabilities, including proactive, reactive and advisory support services. * Commercial and pricing models. * Service levels, escalation processes and governance arrangements. * Access to specialist technical expertise and engineering resources. * Innovation, automation and emerging support capabilities. * Market trends and developments relevant to Microsoft support services. The Bank welcomes responses from suppliers with relevant Microsoft support services expertise. Feedback received will help inform the Bank's future requirements, sourcing strategy and any subsequent procurement decisions. This Preliminary Market Engagement exercise does not constitute a call for competition and will not result in the award of any contract. The Bank reserves the right to amend the scope, requirements and procurement approach of any future procurement following completion of the engagement process.

Planning Information

The Bank of England is undertaking Preliminary Market Engagement to help shape its future approach to Microsoft support services. Through this engagement, the Bank is seeking supplier feedback on support delivery models, service capabilities, commercial and pricing approaches, governance arrangements, access to specialist technical expertise, innovation, automation, and emerging support capabilities. The feedback received will be used to inform the Bank's future sourcing strategy, service requirements, and procurement approach. Suppliers wishing to participate should register their interest and complete the Preliminary Market Engagement questionnaire through the Bank's e tendering portal under project reference TEN1000021. For further information about registering on the Supplier Portal, please refer to the Bank of England's guidance: https://www.bankofengland.co.uk/contact/supplying-goods-and-services/how-to-become-a-supplier. The guidance explains the registration process, supplier statuses, and how to participate in sourcing events. Clarification questions must be submitted through the portal by 23 October 2026, and completed responses must be submitted by 12:00 on 5 November 2026. The Bank intends to hold an online supplier engagement webinar on 6th October 2026. Registration details will be provided through the e-tendering portal. This engagement does not constitute a call for competition or form part of a formal procurement process. It will not result in the award of a contract. Participation or non-participation will not confer any advantage or disadvantage in any subsequent procurement process. Participation in this Preliminary Market Engagement is limited to organisations that are active in the relevant market. The Bank reserves the right to determine eligibility for participation and to refuse or withdraw participation at its discretion where it considers this necessary to ensure the relevance and effectiveness of the engagement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f194
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089865-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£4,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Sep 2026Today
Submission Deadline
Not specified
Future Notice Date
1 Jul 2026Expired
Award Date
Not specified
Contract Period
1 May 2027 - 1 May 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BANK OF ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2R 8AH
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Walbrook
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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