Notice Information
Notice Title
PLM Service Management Support - PP-UKIFS-369
Notice Description
1. Summary of Requirement UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st-3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP's design definition workstream. 2. Key Technical Scope *Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users. *Support migration from UKAEA Ivanti ticketing system to STEP ticketing system. *Assist with onboarding industrial partners and cloud migration (Dec 2025-Mar 2026). *Provide training materials and support for up to 20 PLM capabilities. *Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance. *Personnel must hold BPSS (service desk) and SC clearance (business/platform admin).
Lot Information
Lot 1
Renewal: Up to 6 months (see ITT for further information)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05f2ce
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/033208-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72222300 - Information technology services
72253000 - Helpdesk and support services
Notice Value(s)
- Tender Value
- £400,000 £100K-£500K
- Lots Value
- £400,000 £100K-£500K
- Awards Value
- £400,000 £100K-£500K
- Contracts Value
- £400,000 £100K-£500K
Notice Dates
- Publication Date
- 13 Apr 20261 weeks ago
- Submission Deadline
- 16 Jan 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 11 Feb 20262 months ago
- Contract Period
- 5 Apr 2026 - 6 Apr 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UK INDUSTRIAL FUSION SOLUTIONS LTD
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- OXFORDSHIRE
- Postcode
- OX14 3DB
- Post Town
- Oxford
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ1 Berkshire, Buckinghamshire and Oxfordshire
- Small Region (ITL 3)
- TLJ14 Oxfordshire CC
- Delivery Location
- Not specified
-
- Local Authority
- South Oxfordshire
- Electoral Ward
- Sandford & the Wittenhams
- Westminster Constituency
- Didcot and Wantage
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/033208-2026
13th April 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/012555-2026
11th February 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/081529-2025
10th December 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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