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Tender for the Provision of All Age Advocacy Service for Adults and Children

London Borough of Hounslow

This public procurement record has 3 releases in its history.

Tender

02 Sep 2026 at 14:35

UK4 - Tender Notice
Planning

10 Mar 2026 at 16:13

UK2 - Preliminary Market Engagement Notice
Planning

11 Dec 2025 at 11:02

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

London Borough of Hounslow is buying an all-age advocacy service for adults and children through an Advocacy Service Hub. The service covers independent mental health advocacy; independent mental capacity advocacy and Liberty Protection Safeguards relevant person representation; Care Act and generic advocacy; independent NHS complaints advocacy; and children’s advocacy. It is intended to support vulnerable people to live independently, exercise choice and control, understand their care and support options, express their wishes and participate in decisions about care and treatment. The provider must offer information, advice and signposting in accessible formats, including Easy Read, large print, audio and multiple languages, with interpretation and translation where required. Delivery is in Hounslow, London.

The procurement has reached tender: the council invited offers through an open procedure. It is a single-lot service procurement under the light-touch regime. Questions could be submitted until 18 September 2026 at 23:59, and offers were due by 30 September 2026 at 23:59. The council expected to complete the award process by 31 December 2026. The contract period is 1 April 2027 to 31 March 2032, with a possible extension of up to two further years, described as two one-year extensions, to 31 March 2034. The estimated value is £2,310,000 excluding VAT, or £2,772,000 including VAT. Evaluation is based entirely on quality and price, weighted 100% overall.

This opportunity suits organisations experienced in delivering independent advocacy for vulnerable adults and children across health and social care settings. Relevant capability includes mental health advocacy, mental capacity advocacy, Liberty Protection Safeguards representation, Care Act advocacy, NHS complaints advocacy and children’s advocacy. Providers should be able to help people understand their rights, communicate their wishes and take part in decisions about care and treatment. The service also calls for accessible communications, including Easy Read, large print, audio and multiple languages, together with interpretation and translation services. Strong community engagement capability is relevant, particularly experience working with community organisations and outreach networks to reach underrepresented groups. The lot is identified as suitable for small and medium-sized enterprises and voluntary, community or social enterprises.

How relevant is this notice?

Notice Information

Notice Title

Tender for the Provision of All Age Advocacy Service for Adults and Children

Notice Description

The Advocacy Service Hub will fulfil the Councils statutory duties by providing the following functions: * Element A - Independent Mental Health Advocacy Service * Element B - Independent Mental Capacity Advocacy and Liberty Protection Safeguards (LPS) Relevant Person Representative (RPR) * Element C - Care Act & Generic Advocacy * Element D - Independent NHS Complaints Advocacy * Element E - Children's Advocacy. The Advocacy Service Hub will support vulnerable individuals to: live independently for longer in the community and ensure they are able to maximise their independence, choice and control and empower them to actively participate in the community have easy access to information, advice and signposting to enable them to make decisions about their own care and support needs, providing information in a range of accessible formats such as Easy Read, large print, audio, and multiple languages, as well as offering interpretation and translation services where required engage underrepresented groups, by working closely with community organisations and outreach networks ensure that all individuals can understand their rights, express their wishes, and fully participate in decisions about their care and treatment.

Lot Information

Lot 1

Renewal: 5 years and up to 2 years extension (1+1)

Planning Information

The Council is holding an online providers engagement event on 24th March at 2pm. For the invite link to join the event please email procurement@hounslow.gov.uk It is not a formal invitation to tender. It should be noted that this engagement is not a formal tendering process. The information we gain through our market engagement will help to inform our commissioning intentions and refine our specification for this service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f37c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083104-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85320000 - Social services

Notice Value(s)

Tender Value
£2,310,000 £1M-£10M
Lots Value
£2,310,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Sep 20261 months ago
Submission Deadline
30 Sep 2026Expired
Future Notice Date
3 Aug 2026Expired
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2032 Over 5 years
Recurrence
2033-04-01

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Hounslow
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HOUNSLOW, LONDON
Postcode
TW3 3EB
Postcode Area
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
TLI London
Local Authority
Hounslow
Electoral Ward
Hounslow West
Westminster Constituency
Feltham and Heston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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