Notice Information
Notice Title
Out of Hours Contact Centre Service
Notice Description
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat
Lot Information
Lot 1
Options: Other forms of communication may be introduced during the contract term, for example email and web chat. The hours of operation could be extended should the hours of operation of the in house contact centre change.
Renewal: The contract may be extended by up to three years which may be taken in full or as single annual extensions. Guinness give no guarantee that the contract will be extended.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05f4dc
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/034200-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £1,104,250 £1M-£10M
- Lots Value
- £1,104,250 £1M-£10M
- Awards Value
- £805,000 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Apr 20261 weeks ago
- Submission Deadline
- 19 Jan 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 14 Apr 20261 weeks ago
- Contract Period
- 30 Jun 2026 - 30 Jun 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE GUINNESS PARTNERSHIP LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- NW1 3AX
- Post Town
- North West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI36 Camden
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
-
- Local Authority
- Camden
- Electoral Ward
- Regent's Park
- Westminster Constituency
- Holborn and St Pancras
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/034200-2026
15th April 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/082491-2025
12th December 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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