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Domestic Abuse and Safe Accommodation Service

London Borough of Harrow

This public procurement record has 2 releases in its history.

Tender

16 Sep 2026 at 10:05

UK4 - Tender Notice
Planning

18 Dec 2025 at 14:35

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Harrow is procuring domestic abuse and safe accommodation services in Harrow, within the health and social work services category. The requirement is divided into two lots, and suppliers may bid for one or both. Lot 1 covers community outreach through Independent Domestic Violence Advisers, domestic abuse casework, safety planning, MARAC coordination, service management, awareness training for council stakeholders and coordinated support for service users. Lot 2 covers management of a six-bed refuge providing hostel accommodation and support for women and children escaping domestic abuse, together with floating support for female residents and their children living independently or in council-provided accommodation. Successful providers will work collaboratively with the council and its departments to deliver a cohesive service.

The process has reached tender: the council invited offers through an open procedure. Questions had to be submitted by 7 October 2026 at 23:59, and tender responses were due by 15 October 2026 at 12:00. The planned award decision date was 10 December 2026. Contracts are scheduled to run from 1 April 2027 to 31 March 2030, with an option to extend by up to two years in annual periods, subject to funding. The published total estimated value is £2,395,935 excluding VAT, or £2,875,122 including VAT. Lot 1 is valued at £1,909,537 excluding VAT (£2,291,444.40 including VAT); Lot 2 is valued at £486,398 excluding VAT (£583,677.60 including VAT). Quality carries 90% and price 10%.

This opportunity suits specialist domestic abuse organisations, including SMEs and voluntary, community or social enterprises, with the operational capacity to deliver sensitive support and coordinated safeguarding services. Lot 1 requires experience in community outreach, Independent Domestic Violence Adviser provision, casework, safety planning and MARAC coordination, supported by effective service management and the ability to train council stakeholders. Lot 2 suits providers able to manage refuge accommodation, supervise refuge and floating-support staff, and provide practical support to women and children affected by domestic abuse in refuge and independent housing. Across either lot, bidders should be able to demonstrate responsive service delivery, outcome-focused support, workforce development, innovation and constructive partnership working with council departments and other services.

How relevant is this notice?

Notice Information

Notice Title

Domestic Abuse and Safe Accommodation Service

Notice Description

The London Borough of Harrow is inviting tenders for the provision of the borough's Domestic Abuse Service. This comprises two procurement Lots as summarised below. Tenderers are invited to bid for one or both Lots. Tenderers should refer to the service specifications for full details of the services. Successful tenderers will work in partnership with the council in collaborative forums to ensure a cohesive holistic Domestic Abuse Service. Lot 1: Domestic Abuse Support Service: Strategic Coordination and Direct Support to Domestic Abuse Victims/Survivors This service will encompass: * Community outreach - Independent Domestic Violence Advisors (IDVA) Service, Domestic Abuse case work and Safety Planning * Public Protection - MARAC Coordination * Service Manager to oversee the service The service will: * Deliver domestic abuse support provisions for all service users * Deliver outcomes for all service users * Develop staff and innovate to ensure the services provided meet the needs and outcomes for all service users * Provide services that are sensitive and deliver effective and timely responses * Provide domestic abuse awareness training for council key stakeholders to ensure best practice is being met * The service provider will be committed to working in partnership with the council departments to continually improve the service Lot 2: Safe Accommodation: Refuge Support and Management and Floating Support This service will encompass: * Management of a (6 bed) refuge that provides hostel accommodation and support to women and their children who are escaping domestic abuse; Supported by a full time Refuge Worker * Floating support to provide information and practical support to female residents and their children living independently within the Borough or in Council-provided accommodation elsewhere. * Refuge Manager to manage the refuge worker and floating support. These services are being commissioned in line with London Brough of Harrow's ambition of Putting Residents First. It means all of London Brough of Harrow's plans, initiatives, activities, and service delivery will be focused and aligned to this ambition. To view the tender documents and apply, please visit www.londontenders.org

Lot Information

Domestic Abuse Support Service: Strategic Coordination and Direct Support to Domestic Abuse Victims/Survivors

This service will encompass: * Community outreach - Independent Domestic Violence Advisors (IDVA) Service, Domestic Abuse case work and Safety Planning * Public Protection - MARAC Coordination * Service Manager to oversee the service The service will: * Deliver domestic abuse support provisions for all service users * Deliver outcomes for all service users * Develop staff and innovate to ensure the services provided meet the needs and outcomes for all service users * Provide services that are sensitive and deliver effective and timely responses * Provide domestic abuse awareness training for council key stakeholders to ensure best practice is being met * The service provider will be committed to working in partnership with the council departments to continually improve the service

Renewal: The Authority is looking for potential service provider(s) to be awarded a contract for an initial period of three years, to commence 1st April 2027 until 31st March 2030 with an extension option of up to two years in periods of one year, subject to funding availability.

Safe Accommodation: Refuge Support and Management and Floating Support

This service will encompass: * Management of a (6 bed) refuge that provides hostel accommodation and support to women and their children who are escaping domestic abuse; Supported by a full time Refuge Worker * Floating support to provide information and practical support to female residents and their children living independently within the Borough or in Council-provided accommodation elsewhere. * Refuge Manager to manage the refuge worker and floating support. These services are being commissioned in line with London Brough of Harrow's ambition of Putting Residents First. It means all of London Brough of Harrow's plans, initiatives, activities, and service delivery will be focused and aligned to this ambition.

Renewal: The Authority is looking for potential service provider(s) to be awarded a contract for an initial period of three years, to commence 1st April 2027 until 31st March 2030 with an extension option of up to two years in periods of one year, subject to funding availability.

Planning Information

The London Borough of Harrow is seeking to engage with the Domestic Abuse service providers market to participate in preliminary market engagement to assist in developing the authority's requirements and approach to deliver best possible outcomes to the residents of Harrow. We therefore would like to invite suitably qualified service providers to participate in a market engagement session which will take place in person or over Microsoft Teams on 20th January 2025. Individual slots will be allocated, each lasting 1 hour between 10am and 5pm. The objective of the discussion is to gain a better understanding of the following: • Provide initial information about the service requirements, including strategic commissioning intentions • Seek feedback from suppliers to inform development of the service model, specification and tender documentation • Answer questions interested suppliers may have regarding the required services and the tender process • Provide practical advice to interested suppliers on local government tendering to support submission of tender • Breakdown barriers to entry for locally based SME companies If you would like to participate and attend this event or have any questions, please express your interest by email to Marzuki Haji, Procurement Business Partner, marzuki.haji@harrow.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f959
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087612-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£2,395,935 £1M-£10M
Lots Value
£2,395,935 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Sep 20265 days ago
Submission Deadline
15 Oct 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Harrow
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HARROW
Postcode
HA3 8FL
Postcode Area
Harrow
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI74 Harrow and Hillingdon
Delivery Location
TLI74 Harrow and Hillingdon
Local Authority
Harrow
Electoral Ward
Kenton West
Westminster Constituency
Harrow East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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