Award

Hampshire local authority pilot chatbot FRA084 (Lot1)

WASTE & RESOURCES ACTION PROGRAMME

This public procurement record has 1 release in its history.

Award

22 Dec 2025 at 14:05

UK7 - Contract Details Notice
Summary of the contracting process

The Waste & Resources Action Programme (WRAP), based in Banbury, United Kingdom, recently completed a public procurement process titled "Hampshire local authority pilot chatbot FRA084 (Lot1)" under the environmental services category. This procurement aimed to design and build a WhatsApp chatbot to improve awareness around food waste and recycling. The procurement was conducted through a limited competition method, below the threshold, and is now in the award stage with the contract status marked as active. The project commenced on 22nd December 2025 and is scheduled to conclude on 27th March 2026, with potential extensions available if necessary.

This tender provides significant opportunities for businesses capable of delivering digital communication solutions within the environmental sector. Given the specialized nature of the tender, companies like Whistlejacket London, which was awarded the contract, are well-suited to contribute with innovative and scalable chatbot solutions. Businesses that can integrate digital technologies to enhance public information campaigns about sustainability and recycling stand to benefit from such procurement opportunities conducted by public bodies like WRAP.

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Notice Information

Notice Title

Hampshire local authority pilot chatbot FRA084 (Lot1)

Notice Description

To design and build a WhatsApp chatbot experience, which will form a key part of the intervention. The chatbot will work alongside other print, web and social materials to help increase the salience of food waste and the importance of recycling. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Banbury:-Environmental-services./RPP62HA6AJ To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/RPP62HA6AJ

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05fba0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085430-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

90 - Sewage, refuse, cleaning and environmental services

CPV Codes

90700000 - Environmental services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£12,430 Under £100K

Notice Dates

Publication Date
22 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Dec 20252 months ago
Contract Period
22 Dec 2025 - 27 Mar 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WASTE & RESOURCES ACTION PROGRAMME
Contact Name
Procurement
Contact Email
procurement@wrap.ngo
Contact Phone
01295 819900

Buyer Location

Locality
BANBURY
Postcode
OX16 0AH
Post Town
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
Cherwell
Electoral Ward
Banbury Cross and Neithrop
Westminster Constituency
Banbury

Supplier Information

Number of Suppliers
1
Supplier Name

WHISTLEJACKET LONDON

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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