Award

Independent Mediation and Disagreement Resolution Services

HARTLEPOOL BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

05 Jan 2026 at 13:34

UK7 - Contract Details Notice
Summary of the contracting process

Hartlepool Borough Council has awarded a contract for "Independent Mediation and Disagreement Resolution Services" to Chapel Mediation. The contract, valued at a gross amount of £36,000, was signed on 30th June 2025 and will be active from 1st July 2025 until 30th June 2028. This procurement process, categorized under social work services, is directed towards providing mediation services as required under the SEND code of Practice 2015 for young people in Hartlepool. The procurement was conducted using a direct method without competition due to limited available providers in the market, notably falling below the threshold for competitive tender processes.

This contract presents opportunities for businesses specializing in mediation services, especially those catering to educational and social work sectors. Given the nature of the direct procurement method and the niche service requirement, businesses with relevant expertise and a track record in handling sensitive mediation cases can potentially engage in such contracts in the future. Small and medium-sized enterprises (SMEs) like Chapel Mediation, which have positioned themselves as key providers in the region, demonstrate the viability of specialised service offerings in fulfilling statutory requirements. Companies with capabilities in managing educational disputes and providing mediation services can benefit from similar opportunities as regulatory frameworks continue to necessitate expert intervention in compliance with government mandates.

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Notice Information

Notice Title

Independent Mediation and Disagreement Resolution Services

Notice Description

Contract for the independent mediation and disagreement resolution services to parents/carers of young people who originate or live in Hartlepool and are either involved in an assessment of needs, have been refused as assessment or are dissatisfied with something within their education, health and care plan (EHCP) following a review. To enable them to take the matter to tribunal, they must first undertake some form of mediation which is a statutory requirement under the SEND code of Practice 2015. Due to significant changes in the Mediation arena, Chapel are the only remaining provider in this area willing to offer this service (one supplier withdrew in Jul 2022 and previous providers in the years prior). To ensure we fulfil our contractual obligations we need to ensure we maintain their services on an ongoing basis, the costs for full cases are between PS250-PS350, however most only require a certificate at a cost of PS50 per case, so its difficult to calculate exact expenditure due to fluctuating take up of the service. In view of the above this contract falls outside of HBCs Contract Procedure Rules

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ff5b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/000314-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85310000 - Social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£30,000 Under £100K

Notice Dates

Publication Date
5 Jan 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Jun 20257 months ago
Contract Period
30 Jun 2025 - 30 Jun 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HARTLEPOOL BOROUGH COUNCIL
Contact Name
Not specified
Contact Email
procurement@hartlepool.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
HARTLEPOOL
Postcode
TS24 8AY
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC31 Hartlepool and Stockton-on-Tees
Delivery Location
Not specified
Local Authority
Hartlepool
Electoral Ward
Victoria
Westminster Constituency
Hartlepool

Supplier Information

Number of Suppliers
1
Supplier Name

CHAPEL MEDIATION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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