The Provision of Firefighter Pension and Administration and Pensioner Payroll Services
Description: The Authority requires the provision of a comprehensive Firefighters' Pension Administration and Pensioner Payroll Service for all active, deferred, pensioner and dependant members of the Firefighters' Pension Schemes ("FPS Schemes"). The Provider shall deliver a fully integrated, end-to-end service encompassing pension administration, pensioner payroll, member record management and employer support. The service must be underpinned by a secure and robust pension administration platform, incorporating workflow and document management capabilities, alongside comprehensive member, pensioner and employer support services. The Provider will be expected to demonstrate a commitment to continuous improvement and innovation throughout the contract term, proactively identifying and implementing opportunities to enhance service quality, efficiency, accessibility and member experience, while ensuring compliance with all relevant legislative and regulatory requirements.
Summary: Cleveland Fire Authority is procuring a comprehensive firefighter pension administration and pensioner payroll service for members of its Firefighters’ Pension Schemes. The requirement covers active, deferred, pensioner and dependant members, with an integrated, end-to-end service including pension administration, pensioner payroll, member record management and employer support. The provider must supply a secure and robust pension administration platform with workflow and document management capabilities, alongside support for members, pensioners and employers. The service is expected to improve quality, efficiency, accessibility and the member experience through continuous improvement and innovation, while meeting relevant legislative and regulatory requirements. This is a public-sector pension and payroll services opportunity, classified under insurance and pension services, delivered across England. Cleveland Fire Authority is the buying organisation.