Repayment Unverified Customers
Description: An outbound dialler service is required as part of the internal strategy to improve verification rates for customers who cannot be located within the Tax and Benefits system, do not repay SLC directly, or do not respond to requests for information about their circumstances. Customer-level data will be shared with the external supplier on files to enable outbound contact. To maintain accurate customer account information, repayment systems will be accessible via Citrix, enabling live updates to be made as required.
Summary: The Student Loans Company, a central government public authority in the UK, is planning a procurement process titled "Repayment Unverified Customers." This initiative falls under the services industry category, specifically focusing on collection agency services. It intends to engage an outbound dialler service to enhance customer verification rates and manage outstanding repayments more effectively. The tender is currently in the planning stage, with detailed communication planned for 1st August 2026 and a contract period starting on 1st October 2026, ending on 30th September 2029. The procurement value is £2,790,000, out of which the gross amount is £3,348,000, delivered and serviced within the United Kingdom.