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Software Support & Maintenance for Command and Control

West Midlands Fire and Rescue Authority

This public procurement record has 4 releases in its history.

ContractTermination

02 Sep 2026 at 09:30

UK11 - Contract Termination Notice
Award

16 Feb 2026 at 15:56

UK7 - Contract Details Notice
Award

23 Jan 2026 at 12:44

UK6 - Contract Award Notice
Award

23 Jan 2026 at 12:23

UK5 - Transparency Notice
Summary of the contracting process

West Midlands Fire and Rescue Authority procured urgent support and maintenance for its command and control system. The requirement covered continued software support while the Authority implemented a replacement command and control system, including support services for the operational system. The work was delivered in the West Midlands. This is a public-sector emergency services technology requirement, relevant to suppliers providing command-and-control software support, maintenance, incident management systems or closely related critical operational technology services. The buyer is West Midlands Fire and Rescue Authority, based in Birmingham. The selected supplier, SSS Public Safety Ltd, is a large UK company. The requirement was structured as a single lot covering support and maintenance of the command and control system.

The procurement was awarded through a direct award because unavoidable delays affected implementation of the replacement command and control system. The award to SSS Public Safety Ltd was made on 23 January 2026 for £185,000 excluding VAT, or £222,000 including VAT. The contract was signed on 5 February 2026 and covered 1 March 2026 to 31 August 2026. It was an above-threshold services contract. The contract is recorded as terminated, with the termination reason classified as contract completed; implementation ended on 31 August 2026. The final value was £181,458.64 excluding VAT, or £217,750.37 including VAT. Service-level standards covered initial response and resolution times for critical, major, minor and Noef software support issues.

This award demonstrates demand from a fire and rescue authority for specialist support of a live command and control environment during transition to a replacement system. A credible competitor would need proven capability in command-and-control software, systems support and maintenance, with the operational resilience to support emergency services technology. The requirement points to the importance of rapid initial response and defined resolution times across critical, major and minor incidents, as well as support for Noef software. Suppliers should therefore be able to demonstrate structured service management, incident prioritisation, technical troubleshooting and continuity during system migration. Experience supporting public safety organisations or other operationally critical systems would help establish the reliability and sector understanding needed when this buyer next requires comparable support.

How relevant is this notice?

Notice Information

Notice Title

Software Support & Maintenance for Command and Control

Notice Description

This notice is to notify of the award a 6-month contract, from 1 March 2026 - 31st August 2026 to SSS Public Safety Ltd for the provision of urgent continued support and maintenance for the Authority's command and control system, while the implementation of a replacement system takes place.

Procurement Information

The award of this contract is due to unavoidable delays in the implementation of a replacement command and control system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060d42
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082907-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK11 - Contract Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

42 - Industrial machinery

72 - IT services: consulting, software development, Internet and support

CPV Codes

42961000 - Command and control system

72253200 - Systems support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£185,000 £100K-£500K
Contracts Value
£185,000 £100K-£500K

Notice Dates

Publication Date
2 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Jan 20269 months ago
Contract Period
1 Mar 2026 - 31 Aug 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Terminated

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Midlands Fire and Rescue Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B7 4HW
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Nechells
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

SSS Public Safety Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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