Notice Information
Notice Title
Customer Journey Support
Notice Description
The City of Wolverhampton Council's Green Cities and Circular economy service area is looking to procure an energy efficiency advice and customer journey delivery partner that are working within the domestic energy efficiency space to support the council on its Net Zero Neighbourhood Project in Graiseley, to provide customer journey support for their retrofit journey, and an array of energy efficiency advice and support to residents. We are seeking a supplier to: * Take part in community engagement events/run workshops to deliver community energy efficiency advice to enable behaviour change to reduce energy demand as a first step. * Create digital and/or physical energy efficiency toolkits to share with local communities. These toolkits will contain energy efficiency advice to support behaviour change amongst local stakeholders, information on external funding streams to support decarbonisation measures in the home, tariff switching support * Provide 1-2-1 Energy Efficiency and switching advice for up to 80 homes * Be a single point of contact for the customer liaising with other delivery partners to coordinate retrofit assessments, sensor installations, and benchmark data collection to limit number of touch points * Provide customer journey support for up to 80 homes that will receive Retrofit Assessments, supporting the council with eligibility checks for Warmer homes and ECO4 funding * Work with the Council to sign post people to other council benefits or cost of living support * Conduct initial and end-line survey (occupancy surveys to be provided) during the first month and final month of the project to understand resident energy consumption behaviour and information relating to health and wellbeing (format and questions to be agreed with WMCA). * Deliver a package of low-cost energy efficiency measures (such as smart meters, draught excluders, thermal curtains etc) up to a value of PS150 or project Grant per household, for up to 80 Households If the supplier already has funded initiatives for low-cost measures that could be leveraged to support the project this would help to bring maximum value and support for the residents.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-060f50
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/006952-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Below threshold - unknown
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
-
- CPV Codes
73000000 - Research and development services and related consultancy services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £29,300 Under £100K
Notice Dates
- Publication Date
- 27 Jan 20263 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 29 Sep 20254 months ago
- Contract Period
- 30 Sep 2025 - 30 Sep 2026 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WOLVERHAMPTON CITY COUNCIL
- Contact Name
- Not specified
- Contact Email
- corporate.procurement@wolverhampton.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- WOLVERHAMPTON
- Postcode
- WV1 1SH
- Post Town
- Wolverhampton
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG39 Wolverhampton
- Delivery Location
- Not specified
-
- Local Authority
- Wolverhampton
- Electoral Ward
- St Peters
- Westminster Constituency
- Wolverhampton West
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/006952-2026
27th January 2026 - Contract details notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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