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Provision of Tech Enabled Care (Telecare)

LIVERPOOL CITY COUNCIL

This public procurement record has 5 releases in its history.

Planning

22 May 2026 at 11:20

UK3 - Planned Procurement Notice
Planning

25 Mar 2026 at 09:27

UK2 - Preliminary Market Engagement Notice
Planning

02 Feb 2026 at 13:43

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

30 Jan 2026 at 12:44

UK1 - Pipeline Notice
Planning

27 Jan 2026 at 12:17

UK1 - Pipeline Notice
Summary of the contracting process

Liverpool City Council is currently in the planning stage of procuring a Technology Enabled Care (Telecare) service. The aim is to provide a comprehensive range of digital and connected care solutions to support vulnerable residents in living safely and independently in their own homes. The main procurement category is services, specifically health and social work services, under a light-touch regime. This tender is being conducted via open procedure, welcoming all submissions through ProContract by 14th August 2026. The procurement process is above threshold, with engagement culminating in a contract scheduled to commence on 1st April 2027 and conclude on 31st March 2032. Interested parties should note key future dates including the enquiry period ending on 7th August 2026 and the planned market engagement session on 30th April 2026.

This opportunity presents significant potential for business growth particularly to SMEs and VCSEs actively involved in technology, digital wellbeing, and innovative care solutions. Companies that specialise in the delivery, installation, maintenance, and monitoring of telecare equipment, alongside those offering innovative digital tools and personalisation capabilities, are well-suited to compete. As Liverpool City Council pushes towards digital inclusion and a 'Technology First' approach across Adult Social Care, businesses able to offer data-driven solutions and support independent living will find significant opportunities to embed cutting-edge technologies into the social services framework. Leveraging this contract can lead to prestigious partnerships and reinforce market presence in the health and social care sector.

How relevant is this notice?

Notice Information

Notice Title

Provision of Tech Enabled Care (Telecare)

Notice Description

The requirements of this contract is to support the delivery of high-quality health and care services and integrated pathways, providing seamless care to improve health and wellbeing outcomes enabling people to live independently for as long as possible at home. The service commissioners recognises that we live in a digital age, and there are increasing expectations around the use of technology and connectivity. We also understand that in future, technology and connectivity will be far more intrinsically embedded into people's lives, and that we need to build the foundations to provide a different type of offer in Adult Services and Health (ASH) as well as the wider health and care ecosystem to respond to this. It is anticipated that the Provider will work in partnership with the Commissioners to deliver a modernised and innovative service to a wide range of service users across the Liverpool City Council Area. The Provider will deliver the supply, installation, recovery and recycling, emergency and routine maintenance of equipment, monitoring and both physical and telephone response for Telecare. Whilst working with the Service Commissioners to move to new digital technologies. The Commissioners are working towards a Technology Enabled Care Service, introducing new processes and technologies to change the operating model, introducing a technology first approach. The Provider will work in partnership with the Service Commissioners to ensure the new service is embedded in to practice and supports a technology first approach.

Planning Information

Liverpool City Council will undertake a second phase of market engagement to further test, refine, and validate the emerging service model for the future Technology Enabled Care (TEC) Managed Service. This phase will also provide an overview of the anticipated procurement approach ahead of the future tender publication. This forthcoming engagement session will be delivered via Microsoft Teams and will build on the insights gathered in February 2026. The Council will engage with providers across the TEC, digital wellbeing, monitoring, sensor‑technology, and innovative care‑technology sectors to explore more detailed aspects of service design, commercial options, and delivery models. This activity supports the Council's wider transformation agenda, which seeks to move from a traditional prescriber‑led telecare model to a data‑driven, outcomes‑focused TEC ecosystem embedded within Adult Social Care. Please note: This engagement does not form part of any current or future procurement process. Participation or non‑participation will not influence the outcome of any future competitive exercise. No financial or contractual commitment arises from taking part. Please use the Microsoft Teams link below on the day of the market engagement session: TEC Market Engagement Session - Liverpool City Council Date: 30th April 2026 Time: 11:00 - 12:30 Platform: Microsoft Teams Join the meeting: https://teams.microsoft.com/meet/34139852315473?p=i44E0YVtEzgekEWr7W Meeting ID: 341 398 523 154 73 Passcode: eo6ie6BH

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060f94
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/047785-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK3 - Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 May 20261 months ago
Submission Deadline
14 Aug 20265 weeks to go
Future Notice Date
3 Jul 2026Expired
Award Date
Not specified
Contract Period
31 Mar 2027 - 31 Mar 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVERPOOL CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1DS
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD72 Liverpool
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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