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HANDD Support Services

Care Quality Commission

This public procurement record has 2 releases in its history.

ContractAmendment

18 Aug 2026 at 17:39

UK10 - Contract Change Notice
Award

06 Feb 2026 at 09:37

UK7 - Contract Details Notice
Summary of the contracting process

The Care Quality Commission bought third-line support and maintenance for its Globalscape Secure file transfer solution. This is a specialist software support service covering the continued technical operation and maintenance of a secure file-transfer platform, rather than the supply of general IT hardware or a new software system. The service is delivered across the United Kingdom. The contracting authority is the Care Quality Commission, a central government public authority based in Newcastle upon Tyne. The requirement is categorised as software-related services. It is relevant to suppliers with expertise in Globalscape Secure file transfer and the ability to provide advanced technical support and maintenance for an established secure file-transfer environment.

The procurement is complete and has been awarded through a direct, below-threshold procedure without competition. The contract was signed on 3 February 2026 and runs from 21 August 2026 to 31 March 2027. The awarded supplier is HANDD BUSINESS SOLUTIONS LIMITED, an SME based in Reading. The contract value is £68,169.79 excluding VAT, or £81,803.75 including VAT. One lot was completed and awarded to HANDD BUSINESS SOLUTIONS LIMITED. The award is active and the contract is active. The process used direct award rather than an open tender, so the recorded outcome reflects a buyer selecting a supplier without inviting competing bids.

This award demonstrates demand from the Care Quality Commission for specialist support of its Globalscape Secure file transfer solution. A credible competitor for a future requirement would need practical expertise in Globalscape and secure file-transfer technologies, together with the capability to deliver third-line technical support and ongoing maintenance for a public authority. Relevant strengths would include diagnosing complex platform issues, maintaining service reliability and supporting a live environment over the required service period. HANDD BUSINESS SOLUTIONS LIMITED is recorded as an SME supplier, indicating that this requirement can be delivered by a specialist technology business rather than only by a large systems integrator. The buyer’s use of a direct below-threshold route also identifies the procurement approach used for this requirement.

How relevant is this notice?

Notice Information

Notice Title

HANDD Support Services

Notice Description

Provision of third line support and maintenance for the Globalscape Secure file transfer solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0649a7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078725-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK10 - Contract Change Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£68,169 Under £100K

Notice Dates

Publication Date
18 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Feb 20266 months ago
Contract Period
21 Aug 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Care Quality Commission
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

HANDD BUSINESS SOLUTIONS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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