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Community Wellbeing Workers Service (CWWS)

Hampshire County Council

This public procurement record has 2 releases in its history.

Planning

03 Sep 2026 at 13:49

UK2 - Preliminary Market Engagement Notice
Planning

10 Feb 2026 at 14:00

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Hampshire County Council is planning a county-wide Community Wellbeing Workers Service to support residents facing financial pressure, debt, reduced income and wider health or wellbeing challenges. Community-based workers will provide short-term, holistic, strengths-based interventions, helping people build financial and personal resilience, reduce debt, maximise income and navigate local services, health and care provision. The service will connect people with specialist financial advice, employment, volunteering and pathways towards work, as well as support for people living with dementia, those awaiting assessment and their carers. It may also help residents access smoking cessation, substance misuse, domestic abuse and other specialist services. Delivery will cover Hampshire through four geographical clusters. This is a community, social and personal services contract, with CPV 98000000.

This process is at the planning and market-engagement stage, not an invitation to tender. The Council expects to publish a formal procurement notice by 30 November 2026, following engagement intended to explain the proposed service model, priorities and delivery expectations. Market engagement is scheduled for 18 September 2026. The planned procurement comprises one lot, with an estimated value of £2.5 million excluding VAT and £3 million including VAT. The intended contract period is 8 April 2027 to 7 April 2029, with a possible renewal or extension to 7 October 2029. The Council has identified the service as above the relevant threshold. The planned lot is considered suitable for small and medium-sized enterprises and voluntary, community or social enterprises.

The service is likely to suit organisations experienced in community-based early-help, prevention, welfare and financial resilience work, particularly providers able to deliver short-term, holistic support across a large county. Strong candidates will be able to help people with debt, income maximisation, access to benefits and services, health and care navigation, dementia-related needs and carer support. The model also calls for effective referral and partnership arrangements with specialist financial advice, employment, volunteering, smoking cessation, substance misuse, domestic abuse and other support services. Providers should be prepared to work in a strengths-based way, building on people’s skills, networks and community assets, while supporting coordinated delivery across four geographical clusters. SMEs and VCSE organisations are explicitly considered suitable, including those able to collaborate to provide county-wide capacity.

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Notice Information

Notice Title

Community Wellbeing Workers Service (CWWS)

Notice Description

In response to growing demand on Adults' Health and Care services, it has been identified that additional capacity is required to support individuals who would benefit from preventative or lower-level interventions. This new service will take account of learning from the previous service and aims to build on its successes. It retains several of the key features of the previous service such as community-based workers delivering short- term, holistic interventions to individuals and supporting them to reduce debt and maximise income and to navigate and access services across the community as well as the health and care system to build greater financial resilience. The new service will retain these core principles while introducing several developments designed to strengthen outcomes, improve sustainability, and respond to emerging local and national priorities. A key change is the move to a county-wide delivery model operating through four geographical clusters. This approach will provide greater consistency of service across Hampshire, create larger and more sustainable contract opportunities for providers, and support improved outcomes through a more coordinated service structure. The service will continue to adopt a strengths-based approach, working alongside individuals to build on their existing skills, networks, and community assets to improve independence and resilience. A further enhancement of the service is its emphasis on supporting individuals to navigate and access coordinated support across a broad range of local services. This recognises that financial hardship is often linked to wider social, health, and wellbeing challenges. The service will support individuals experiencing financial difficulties to access specialist financial advice where required, alongside services that promote employment, volunteering, and pathways towards work. It will also provide support for individuals living with dementia, those awaiting assessment, and their carers, helping them to access preventative support and improve long-term financial resilience. As with the previous service, support will also be available for individuals already known to Adults' Health and Care whose circumstances are particularly complex and who would benefit from additional non-statutory support alongside statutory provision. Building on the previous model, the new service will broaden the scope of interventions available to include activities that support population health objectives. This may include facilitating access to smoking cessation services, substance misuse support, domestic abuse services, and other specialist interventions that can improve health, wellbeing, and financial resilience.

Planning Information

Hampshire County Council is preparing to tender for a new Community Wellbeing Workers Service (CWWS). This service will form a key part of the Council’s early‑help and prevention offer, supporting residents who may be experiencing financial pressures or wider wellbeing challenges. The CWWS is intended to: • Improve financial resilience • Keep people out of financial crisis by building financial and personal resilience • Prevent ill health • Improve health outcomes This market engagement is being undertaken to share the updated scope, priorities, and strategic direction of the CWWS ahead of the formal tender publication. The purpose is to provide suppliers with early visibility of the proposed service model, anticipated delivery expectations, and the Council’s commissioning intentions. This will help the market prepare for the upcoming procurement process and allow suppliers to consider how their organisations may align with the future service requirements. To access the Market Engagement slide deck, suppliers are kindly asked to register on Hampshire County Council’s e‑tendering portal, if they have not done so already: https://in-tendhost.co.uk/Hampshire/aspx/Home Once registered or logged in, please search for project reference AS28656 - Community Wellbeing Workers Service (CWWS). This will provide access to the slide deck. If you experience any issues — whether related to system access, document access, or general queries — please contact the Adults Procurement Team at: AHCprocurement@hants.gov.uk Important Note: This market engagement is issued solely to inform and update the market on the proposed direction of the Community Wellbeing Workers Service. It is not a procurement exercise, and Hampshire County Council is not committed to commissioning the service at this stage. Suppliers should therefore treat this engagement as an opportunity to understand the emerging service model and prepare for potential future procurement activity, rather than as confirmation that the service will be commissioned.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-064ca2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083487-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
30 Nov 20262 months to go
Award Date
Not specified
Contract Period
8 Apr 2027 - 7 Apr 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hampshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8UJ
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Winchester
Electoral Ward
St Michael
Westminster Constituency
Winchester

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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