Planning

Milestone Care Plus Package Software

DEPARTMENT FOR WORK & PENSIONS

This public procurement record has 1 release in its history.

Planning

13 Feb 2026 at 18:00

UK3 - Planned Procurement Notice
Summary of the contracting process

The Department for Work & Pensions (DWP), based in London, is in the planning stage of procuring a Milestone Care Plus Package Software for its video management system, Milestone XProtect. This service falls under the software maintenance and repair services industry category, with procurement set to follow an accelerated open procedure due to a qualifying planned procurement notice. The procurement process is planned to conclude with contract awards by 8 May 2026, with the contract period running from 11 May 2026 to 30 September 2030. The tender process is expected to heavily weigh pricing and bids must include social value commitments.

This upcoming tender provides a significant opportunity for businesses specialising in software support and maintenance services to collaborate with DWP in enhancing its digital security and operational performance. The scope includes managing approximately 43,000 devices, ensuring compatibility with existing systems, and offering enhanced cybersecurity features. Small and medium-sized enterprises (SMEs) with expertise in Milestone XProtect compatibility and digital delivery solutions are well-suited to compete, especially if they can demonstrate strong social value delivery. Bidders must comply with DWP’s governance and security standards, establishing robust security solutions alongside providing competitive pricing options.

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Notice Information

Notice Title

Milestone Care Plus Package Software

Notice Description

Short Description The Department for Work and Pensions (DWP) intends to procure a Milestone Care Plus support and maintenance package to safeguard and enhance its deployment of Milestone XProtect across the DWP estate. This early notification relates to a potential future competition for a fully compatible support solution enabling software updates, upgrades, technical support and system optimisation. Description of the Procurement DWP is responsible for welfare, pensions and child maintenance services delivered to approximately 20 million customers across England, Wales and Scotland, supported by a nationwide estate of 789 properties (as of December 2025). The Department operates a centralised Security Control Centre (SCC), awarded to Mitie Security Ltd in December 2024, which provides 24/7/365 monitoring of alarms, CCTV feeds and security events across the DWP estate. Milestone XProtect is the Department's primary video management system. DWP intends to procure a Milestone Care Plus support and maintenance package to ensure: Continued compatibility with existing XProtect systems Access to updates, patches and new features Improved workflow efficiency and system reliability Management of cyber security vulnerabilities Enhanced system monitoring, alarm handling and overall operational performance The appointed Supplier will be required to transfer all licences to the Department's SCC Supplier for the duration of the contract. Scope of Requirements Software Support & Maintenance The solution must provide: Ongoing software/firmware updates and harmonisation Access to Milestone technical support System upgrades to improve workflows, alarm management and system health monitoring Feature enhancements improving usability, security, and operational efficiency Compatibility Enhancements must support or be compatible with (not limited to): XProtect Remote Manager Milestone SmartClient Player Briefcam Evidence Locker Technical Capabilities The software must integrate fully with: Existing Milestone XProtect deployments Relevant DWP systems and infrastructures Estimated Volumes The support package will cover approximately 43,000 devices across the DWP estate (final numbers to be confirmed). Delivery Location Digital delivery only. No geographical constraints apply. Pricing and Evaluation Bidders will be required to: Provide a per-unit price for the support package Propose pricing for possible tiers or options DWP expects to adopt an evaluation model heavily weighted towards price. Security Requirements The Supplier may be required to engage with: DWP Digital, and DWP Enterprise Security Risk Management (ESRM) This is to ensure full compliance with DWP governance, assurance and security obligations. ESRM will review and approve the Supplier's ISQ. Social Value Bidders will be required to outline the social value commitments they deliver currently and those they propose to deliver if awarded the contract. Additional Information This notice is an early market notification only. A full tender will be published if and when the Department proceeds with the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065466
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013646-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK3 - Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
£4,000,000 £1M-£10M
Lots Value
£4,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20261 weeks ago
Submission Deadline
27 Apr 20263 months to go
Future Notice Date
14 Apr 20262 months to go
Award Date
Not specified
Contract Period
10 May 2026 - 30 Sep 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK & PENSIONS
Contact Name
Not specified
Contact Email
cdestates.categoryteam@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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