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Wrap Around Service (ASC151)

Sandwell Metropolitan Borough Council

This public procurement record has 4 releases in its history.

Award

23 Oct 2026 at 15:16

UK6 - Contract Award Notice
TenderUpdate

15 Apr 2026 at 13:39

UK4 - Tender Notice
Tender

15 Apr 2026 at 13:07

UK4 - Tender Notice
Planning

16 Feb 2026 at 15:08

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Sandwell Metropolitan Borough Council has procured a short-term, urgent home-care service for people who need support at home during a crisis. The wrap-around service is intended to help people remain independent, avoid unnecessary admission to hospital or formal care, and allow their needs to be assessed while longer-term support is arranged. It is not routine domiciliary care. Providers must be able to send care workers to people’s homes within an hour of referral, at any time, and provide day or night care sits of up to 12 hours. An episode may last up to 72 hours. The service covers Sandwell borough and is delivered in partnership with health colleagues.

The procurement is complete and contracts have been awarded to 5 Care Services Limited, Care 2 U Limited, Caring Care Limited, DHC Midlands Ltd, Nationwide Care Services (Dudley) Ltd and Trust In Care Limited. The award is dated 23 October 2026 and has a combined stated value of £815,689.70 excluding VAT (£978,827.64 including VAT). The contract period runs from 1 December 2026 to 30 November 2027, with up to two one-year extensions, potentially extending to 30 November 2029. The tender used an open competitive flexible procedure. The contract was not divided into lots; the council said multiple providers were needed for coverage, security and resilience. Evaluation weighted quality questions at 60% and interview at 40%.

This award shows demand from Sandwell Council for responsive, crisis-focused home care rather than routine domiciliary visits. Suppliers competing for comparable work will need to demonstrate reliable 24-hour, seven-day mobilisation within one hour of referral, including weekends and bank holidays, and the capacity to provide extended day or night sits lasting up to 12 hours and episodes of up to 72 hours. Relevant experience supporting people whose behaviour can be challenging is an explicit requirement. The service also calls for a practical ability to prevent community crises, help people stay at home and support assessment of their needs. The council selected multiple providers to secure borough-wide coverage and resilience, so operational capacity and dependable service delivery across the area are commercially important. Small and medium-sized businesses were considered suitable for the opportunity.

How relevant is this notice?

Notice Information

Notice Title

Wrap Around Service (ASC151)

Notice Description

Sandwell Metropolitan Borough Council invited tenders for the provision of a highly responsive Wrap Around Service, and now intends to award multiple contracts to a number of suppliers covering the geographical areas within the borough. The Council, in partnership with health colleagues, is committed to providing a short-term Wrap Around Service to people who require urgent care in their own home. This service is designed to support individuals to remain independent and avoid unnecessary entry into the formal care system. This is not a standard domiciliary care contract. The service requires providers to deliver care workers to people's homes within one hour of contact, 24/7, including for extended periods (e.g., day or night sits of up to 12 hours at a time). The aim is to promote a Home First ethos, prevent community crisis, and enable assessment of needs for up to 72 hours. Experience in being able to deal with situations where individuals present with challenging behaviour is a requirement of this contract. Key Requirements * Rapid Response: Providers must demonstrate the ability to deploy care workers within one hour of referral, at any time of day or night, including weekends and bank holidays. * Extended Sits: The service may require day and/or night sits of up to 12 hours at a time, for up to 72 hours per episode. * Crisis Prevention: The service is intended to prevent hospital admissions and support people to remain at home while longer-term needs are assessed. * Not Standard Domiciliary Care: Bidders offering only routine domiciliary care will not be considered. Lots were considered as part of this procurement, however to ensure adequate coverage and the service security and resilience throughout the contract life it was determined that was not the most appropriate mechanism.

Lot Information

Lot 1

Renewal: The service is a 1 year contract, with the option to extend for a further two, one year periods.

Planning Information

Please email by Monday 2 March 2026 11am, rupi_deo@sandwell.gov.uk your full name, job title, organisation, email address and telephone no. for each attendee, if you would like to receive an online MS Teams invitation to this event.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06551b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100633-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85000000 - Health and social work services

85300000 - Social work and related services

85310000 - Social work services

85312000 - Social work services without accommodation

85320000 - Social services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£733,434 £500K-£1M
Lots Value
£733,434 £500K-£1M
Awards Value
£815,689 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20263 days ago
Submission Deadline
18 May 2026Expired
Future Notice Date
Not specified
Award Date
23 Oct 20264 days ago
Contract Period
1 Dec 2026 - 30 Nov 2027 6-12 months
Recurrence
2029-03-12

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Sandwell Metropolitan Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OLDBURY
Postcode
B69 3DE
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG37 Sandwell
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Supplier Information

Number of Suppliers
6
Supplier Names

5 Care Services Ltd

CARE 2 U LIMITED

Caring Care Limited

DHC Midlands Ltd

Nationwide Care Services (Dudley) Ltd

Trust In Care Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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