Planning

Care and Support Services - Extra Care Housing

WESTMINSTER CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

25 Feb 2026 at 09:19

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Westminster City Council, in collaboration with the Royal Borough of Kensington and Chelsea, is planning a procurement process titled "Care and Support Services - Extra Care Housing," targeting the social work and related services sector. This initiative falls within the planning stage of procurement and will involve the delivery of services across multiple Extra Care Housing schemes in London, including locations such as Leonora House, James Hill House, Miranda House, and Burgess Field. A virtual Market Engagement Event is scheduled for 12th March 2026 to discuss the service model, commercial approach, and provide opportunities for Q&A. Interested parties must register through the Jaggaer platform to participate. The project is expected to commence services by April 2027, with a contract value estimated at £26.4 million.

This tender presents significant business growth opportunities, particularly for SMEs and VCSEs, given the focus on local delivery and community connection. Suppliers capable of providing 24/7 onsite staffing, emergency care response, and personalised care services tailored to individual needs will find this contract well-suited to their capabilities. The nature of the block contract, covering both general and dementia units, requires collaboration with housing partners, making it ideal for organisations equipped to integrate health, housing, and community services. Preparing for the virtual engagement event can position businesses favourably in this competitive landscape.

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Notice Information

Notice Title

Care and Support Services - Extra Care Housing

Notice Description

Westminster City Council (WCC) and the Royal Borough of Kensington and Chelsea (RBKC) are preparing to commission a new joint contract for the provision of Care and Support Services across Extra Care Housing schemes. This notice aims to inform the market of the upcoming opportunity and invite providers to engage with us ahead of tender publication. The Authorities commission Extra Care Housing services to support older residents and adults with care needs to live independently, safely and with dignity in their own self contained homes, whilst benefiting from 24/7 onsite support. The service supports Adult Social Care priorities including: * Independence & prevention * Personalisation and resident choice * Integration with health, housing and community partners * Local delivery and community connection The procurement will cover the following Extra Care Housing schemes: Westminster City Council * Leonora House - 26 units Royal Borough of Kensington and Chelsea * James Hill House - 28 units * Miranda House - 20 units * Burgess Field - 28 units Providers will be required to deliver: Universal Core Service Including: * 24/7 onsite staffing * Unplanned and emergency care response * Medication management * Social inclusion activities * Risk assessments, care planning, and quality assurance * Liaison with housing, families, health partners and community services Personalised Care All individual planned care hours based on eligible assessed needs, delivered flexibly around resident preferences and wellbeing outcomes. Housing Collaboration Care providers will work closely with landlords through SLAs and Licences to Occupy to ensure building-related responsibilities are clearly defined. The service will likely be commissioned as a block contract, based on a fixed number of care hours across both general and dementia units.

Planning Information

To support provider readiness, the Authorities will deliver a virtual Market Warming Event on 12th March 2026. This session will: • Outline the service model and expectations • Explain the commercial approach • Present the schemes • Offer opportunities for Q&A with commissioners and procurement leads The Market Engagement event will take place virtually on Teams at 11am to 12pm on Thursday 12th March 2026. Providers wishing to join the market engagement event must register on Jaggaer and provide attendee details. A link to the meeting will then be e-mailed to providers wishing to attend. If you have already registered on Jaggaer previously, you will be able to submit attendee information on this link - https://wcc.ukp.app.jaggaer.com/go/68837466019C94134D31 If you are new to Jaggaer, you will need to register on this link first - https://wcc.ukp.app.jaggaer.com/esop/ogc-host/public/wcc/web/login.jst?VISITORID=252e11d0-147d-486b-9809-99aa4073c84e&_ncp=1772010847094.983262-1

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065ba3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016724-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£22,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Feb 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
8 Jun 20263 months to go
Award Date
Not specified
Contract Period
31 Mar 2027 - 30 Mar 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WESTMINSTER CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI32 Westminster, TLI33 Kensington & Chelsea and Hammersmith & Fulham
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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