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HCC - 04/26 - Provision of Communicator Guide and Intervenor Services

Hertfordshire County Council

This public procurement record has 3 releases in its history.

Award

10 Aug 2026 at 14:30

UK6 - Contract Award Notice
Tender

16 Apr 2026 at 16:52

UK4 - Tender Notice
Planning

27 Feb 2026 at 12:36

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Hertfordshire County Council has procured communicator guide and intervenor services for delivery in Hertfordshire. The service sits within health, social work and social services, and is intended to support people who require communication assistance, including deaf or deafblind service users. The procurement covers one service lot and is treated as a light-touch public service. The council is the buying organisation. The selected provider, Action Deafness, is based in Leicester and is described as a large supplier. The requirement is suitable for small and medium-sized enterprises and voluntary, community and social enterprises. Delivery is across Hertfordshire, with the contract potentially affected by planned local government reorganisation and transfer of responsibilities to successor authorities.

The procurement has reached the award stage: Action Deafness was selected on 10 August 2026 following an open procedure. The award is pending the standstill period, which ends on 20 August 2026, with contract signature scheduled for 18 September 2026. The award value is £2,000,000 excluding VAT (£2,400,000 including VAT). The contract is due to run from 1 November 2026 to 31 October 2029, with an option to extend for up to two further years, giving a maximum end date of 31 October 2031. Price counted for 30% of evaluation and quality for 70%. Two bids were received and one reached the final stage. The contract uses a framework agreement and payment is normally due within 30 days of a correct invoice.

For a future requirement of this kind, credible suppliers would need established capability in communicator guide and intervenor services, with the practical expertise to support deaf, deafblind or otherwise communication-dependent service users. Strong quality delivery is particularly important because quality carried 70% of the evaluation, compared with 30% for price. Relevant organisations include specialist deaf-led or disability-support providers, social care businesses and voluntary, community or social enterprises able to operate across Hertfordshire. Suppliers should be able to provide appropriately trained staff, manage service continuity and demonstrate experience delivering safe, person-centred support under public-sector contract arrangements. Capacity to work through a framework route, handle council invoicing and adapt service delivery if local government responsibilities change would also strengthen future competitiveness.

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Notice Information

Notice Title

HCC - 04/26 - Provision of Communicator Guide and Intervenor Services

Notice Description

Hertfordshire County Council went out to Procurement for the Provision of Communicator Guide and Intervenor Services. This is a UK6 Contract Award Notice and this opportunity has now closed.

Lot Information

Lot 1

Renewal: The Contract Period for this Contract is an initial period of three years with the option to extend up to a further two year. Therefore, the maximum duration of this Contract could be five years.

Planning Information

The Council is carrying out PME in relation to this project. The Council will consider the feedback received to help inform the Council’s options, requirements and further decision making. For the avoidance of doubt, this stage of the project is not part of a formal procurement process and the Council is not committing, at this stage, to carrying out such a process. Participation or non-participation in the PME shall not prevent any supplier participating in a potential future procurement, nor is it intended that any information supplied as part of the PME shall place any supplier at an advantage in a potential procurement process. Participation in the PME will be at each organisation’s own cost. No expense in responding to this PME will be reimbursed by the Council. To access the PME documentation please visit the Council’s e-tendering system Supply Hertfordshire, run by Intend at https://in-tendhost.co.uk/supplyhertfordshire and follow the on-screen guidance. To participate in this PME, organisations must return their completed Supplier Questionnaire (Appendix A of the PME Document), together with any supporting documents, through the Correspondence area of this project by the return deadline of 12.00 Noon on 13th March 2026, as per the PME documentation and e-tendering system. Supplier Questionnaires received after the deadline may not be reviewed at the Council’s sole discretion. Please make sure that you have submitted your Supplier Questionnaire following the instructions within the PME documentation and e-tendering system. The Council will not be held accountable for any errors made by an organisation in submitting their Supplier Questionnaire. If you are experiencing problems with the Supply Hertfordshire website, In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: support@in-tend.co.uk or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065e3b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075779-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85300000 - Social work and related services

85310000 - Social work services

85312000 - Social work services without accommodation

85320000 - Social services

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
£2,000,000 £1M-£10M
Awards Value
£2,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
10 Aug 20261 months ago
Submission Deadline
15 May 2026Expired
Future Notice Date
13 Apr 2026Expired
Award Date
10 Aug 20261 months ago
Contract Period
1 Nov 2026 - 31 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hertfordshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STEVENAGE
Postcode
SG1 2FQ
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLH23 Hertfordshire CC
Local Authority
Stevenage
Electoral Ward
Symonds Green
Westminster Constituency
Stevenage

Supplier Information

Number of Suppliers
1
Supplier Name

Action Deafness

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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