Alarm Receiving Centre Call Handling System
Description: This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement. The ARC forms a critical component of the Council's telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site - Home (read more...)
Summary: North Hertfordshire District Council is undergoing a two-stage procurement process to replace its Alarm Receiving Centre (ARC) platform, pivotal for the Herts Careline service. This venture falls under the industry category of industry-specific software packages and telecare services. Set in the UK region of UKH23, this is at the pre-qualification stage with a selective procurement method termed a 'Competitive flexible procedure'. The submission deadline for expressions of interest is 2nd October 2026, with the enquiry period closing on 28th August 2026. The project reveals a significant government investment, with a tender value estimated at £2 million and a gross value of £2.4 million, indicating substantial opportunity for participating vendors.