Closed Insurance Estates Partner

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-066fd6-2026-03-20T09:24:47Z",
    "date": "2026-03-20T09:24:47Z",
    "ocid": "ocds-h6vhtk-066fd6",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PNMP-1789-RLBG",
            "name": "FSCS537 Closed Insurance Estates Partner 2026",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PNMP-1789-RLBG"
            },
            "address": {
                "streetAddress": "5th Floor, The St Botolph Building, 138-139 Houndsditch",
                "locality": "London",
                "postalCode": "EC3A 7AW",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI31"
            },
            "contactPoint": {
                "name": "Anna Neuman",
                "email": "Procurement@fscs.org.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicUndertaking",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public undertaking"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PNMP-1789-RLBG",
        "name": "FSCS537 Closed Insurance Estates Partner 2026"
    },
    "tender": {
        "id": "FSCS 537",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Closed Insurance Estates Partner",
        "description": "FSCS currently handles insurance claims in respect of policies written by a number of insolvent insurance firms and engages three external firms to carry out that handling on its behalf. It now seeks a single provider of such services to manage handling of the relevant claims and also of claims in respect of future insolvent firms and that the relevant provider delivers that work by way of an appropriate claims handling service and technology solution. The maximum potential contract period is to be 15 years, comprising an initial term of ten (10), years with an option for FSCS to extend that period at its sole discretion by up to a total additional period of five (5) years, comprising two initial additional periods of two (2) years one further additional period of one (1) year. The estimated contract value for the entire potential maximum term is PS28.6 million (note that this figure is only an estimate, since claims volumes for the period cannot be predicted with certainty). Whilst Suppliers should take their own legal advice in this process, FSCS understands that, as insurance claims handling services, these services are not subject to applicable VAT at the date of this notice. The appointed Service Provider must demonstrate relevant experience and provide evidence of capability across all required service areas. This ensures FSCS meets its statutory obligations to eligible customers while delivering an experience aligned with its overall strategy. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Financial-and-insurance-services./458557M4AX To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/458557M4AX",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "66000000",
                        "description": "Financial and insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66500000",
                        "description": "Insurance and pension services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66510000",
                        "description": "Insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66512000",
                        "description": "Accident and health insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66512100",
                        "description": "Accident insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66512200",
                        "description": "Health insurance services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 28600000,
            "amount": 28600000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "This Tender Notice is for the award of a public contract through a competitive flexible procedure. FSCS intends to shortlist up to five (5) highest-scoring Suppliers from the PSQ stage to participate in the ISIT stage. FSCS reserves the right to shortlist fewer Suppliers where fewer than five meet the minimum requirements and meet the minimum scores per question. FSCS reserves the right to award the contract on the basis of the evaluation of the Initial Tenders, ISIT stage. If FSCS decides not to award the contract based on the Initial Tenders, then FSCS intends to invite the Suppliers with the two (2) highest scoring, compliant Initial Tenders that meet the minimum requirements, to participate in the Negotiation Stage. FSCS will notify Suppliers who have been successful in proceeding to the Negotiation Stage and will provide further information about the conduct of the Negotiation Stage including location, date and time of the meetings. At the end of the negotiation stage, Suppliers will be invited to submit final tenders. FSCS will use an online portal at www.delta-esourcing.com (\"the Portal\") to make associated tender documents available to Suppliers. Suppliers requesting to participate in this procurement competition are required to submit their completed PSQs through the Portal by the deadline set out in this Tender Notice. The following associated tender documents are being provided with the publication of this Tender Notice to provide further information about the procurement and are available on the Portal: *PSQ - Procurement Specific Questionnaire *Specification (Statement of Requirements) The following associated tender documents will be made available later through the Portal to up to 5 Suppliers, as explained above, shortlisted to participate in the tender stages of this competitive flexible procedure: *ISIT - Including the Award Criteria *Draft Contract The Award Criteria No. Criteria Weighting Available Scores Quality 70% Service Delivery - (30% Weighting ) Business Continuity and Resilience - (10% weighting) Transition & Implementation (20% - weighting) Account Management and Client Engagement - (10% weighting) Data Protection - (10% weighting) Information Security - 10% Technology - 10% Financial 30% Legal - Pass/Fail"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "coveredBy": [
            "GPA"
        ],
        "submissionMethodDetails": "https://www.delta-esourcing.com/respond/E69AX4H7P6",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "expressionOfInterestDeadline": "2026-04-20T14:00:00+01:00",
        "enquiryPeriod": {
            "endDate": "2026-04-07T14:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-11-27T23:59:59+00:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "active",
                "value": {
                    "amountGross": 28600000,
                    "amount": 28600000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price",
                            "name": "Cost Score",
                            "description": "%",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Quality Score",
                            "description": "%",
                            "numbers": [
                                {
                                    "number": 70,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Legal and financial conditions of participation are set out in the PSQ and can be obtained from Delta on registration to express interest. Suppliers wishing to apply must submit a completed PSQ as per the deadline in the tender documents."
                        },
                        {
                            "type": "technical",
                            "description": "Technical ability conditions of participation are set out in the PSQ and can be obtained from Delta on registration to express interest."
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-01-08T00:00:00+00:00",
                    "endDate": "2037-01-07T23:59:59+00:00",
                    "maxExtentDate": "2042-01-08T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The maximum potential contract period is to be 15 years, comprising an initial term of ten (10), years with an option for FSCS to extend that period at its sole discretion by up to a total additional period of five (5) years, comprising two initial additional periods of two (2) years one further additional period of one (1) year, ending on 08/01/2042."
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "L-1012238016",
                "documentType": "biddingDocuments",
                "url": "https://www.delta-esourcing.com/respond/E69AX4H7P6"
            },
            {
                "id": "L-1012238268",
                "documentType": "technicalSpecifications",
                "url": "https://www.delta-esourcing.com/respond/E69AX4H7P6"
            },
            {
                "id": "025555-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/025555-2026",
                "datePublished": "2026-03-20T09:24:47Z",
                "format": "text/html"
            }
        ],
        "contractTerms": {
            "financialTerms": "Invoices must be submitted to Payables@fscs.org.uk and must quote a valid Purchase Order Number."
        }
    },
    "language": "en"
}