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Dental Referral Management Service - Hertfordshire 26/28

NHS Hertfordshire and West Essex Integrated Care Board

This public procurement record has 2 releases in its history.

TenderUpdate

07 Apr 2026 at 13:02

Tender Notice
Award

23 Mar 2026 at 20:00

Award Notice
Summary of the contracting process

The NHS Hertfordshire and West Essex Integrated Care Board has conducted a procurement process under the Provider Selection Regime (PSR) Regulations 2023 for the Dental Referral Management Service in Hertfordshire, spanning 2026 to 2028. The tender, classified under the "Dental practice and related services" category, aims to manage all dental referrals for specialist services including orthodontics, oral surgery, sedation, and community dental services. The procurement is at the award stage, following a direct award process as outlined in the PSR, with the contract commencing on 1 April 2026 and running until 31 March 2029. The contract's lifetime value is £478,950, paid incrementally on a monthly basis over the duration. The contracting authority, located in Hemel Hempstead, United Kingdom, has ensured that the existing provider meets all necessary service quality standards.

This tender presents significant opportunities for businesses specialising in healthcare service provision, particularly those experienced in managing referral systems. The procurement method—a limited, direct award—favours suppliers like Referral Management Services Limited that are currently delivering the services, yet it still highlights competition readiness. Small to medium-sized enterprises with expertise in digital health solutions or those capable of executing clinically driven service delivery models may find potential growth through partnerships or subcontracting opportunities under the main contract holder. The ongoing demand for efficient, digitally managed healthcare solutions underscores the attractiveness of this contract for businesses aiming to enhance their footprint in the health services sector.

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Notice Information

Notice Title

Dental Referral Management Service - Hertfordshire 26/28

Notice Description

The online Referral Management System manages all dental referrals for specialist services including Orthodontics, Oral Surgery, Sedation, Secondary and Community Dental Services.<br/><br/>To confirm as per the PSR direct award porcess C, the existing provider satisfies the existing contract, delivering a good service, meeting all the KPIs with no quality concerns and good outcomes. No concerns have been raised by patients and the current contracting arrangements are not changing from the existing contract.

Lot Information

Lot 1

The online Referral Management System manages all dental referrals for specialist services including Orthodontics, Oral Surgery, Sedation, Secondary and Community Dental Services.

All referrals except for oral surgery are delivered via a clinically approved algorithm. Oral Surgery referrals are triaged by Consultant level clinicians.

There is no material change to the new contract being offered and therefore a direct award process C has been completed under the PSR and a robust due diligence process has been completed to ensure providers meet all the Basic and Key Criterion.

Options: The Contract is over a 2yr duration on a 1+1 year term.

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 02/04/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06721d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/031448-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85130000 - Dental practice and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£579,450 £500K-£1M

Notice Dates

Publication Date
7 Apr 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Hertfordshire and West Essex Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MARLOWES, HEMEL HEMPSTEAD
Postcode
HP1 1DN
Postcode Area
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
TLH23 Hertfordshire CC
Local Authority
Dacorum
Electoral Ward
Hemel Hempstead Town
Westminster Constituency
Hemel Hempstead

Supplier Information

Number of Suppliers
1
Supplier Name

Referral Management Services Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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