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AC2426 Home from Hospital Service

Wiltshire Council

This public procurement record has 2 releases in its history.

Planning

13 Aug 2026 at 11:40

UK2 - Preliminary Market Engagement Notice
Planning

30 Mar 2026 at 15:52

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Wiltshire Council is planning a Home from Hospital service for vulnerable Wiltshire residents aged 18 and over who are medically fit for discharge but cannot return home because of practical barriers. This is a flexible, practical support service, not personal care, delivered across Wiltshire. The provider will work from Great Western Hospital, the Royal United Hospital, Salisbury Foundation Trust hospitals and community hospitals, and coordinate with health, social care and community partners. Support may include identifying discharge barriers, arranging food, locksmiths, deep cleaning and equipment access, helping with benefits and emergency funding, linking people to befriending, shopping and meal services, preparing homes, removing clutter, ensuring utilities are available and helping residents build resilience and independence after returning home. The procurement is for health and social work services.

The process is at the planning stage: Wiltshire Council has stated its intention to procure the service, but this record does not invite bids. The council expects to award the contract in Spring 2027 and anticipates publishing the next notice on 11 December 2026. The planned contract period is 1 July 2027 to 30 June 2029, with renewal arrangements allowing the maximum period to extend to 30 June 2032. There is one planned lot, with an estimated value of £1,950,000 excluding VAT and £2,340,000 including VAT. The service is subject to the light-touch regime and is above the relevant threshold. A market engagement event is planned for 3 September 2026, with registration expected by 26 August 2026, to discuss delivery models, the procurement route and the proposed timeline.

This will suit organisations experienced in discharge support, community-based health or social care coordination, housing-related practical support, or voluntary and community services. Strong candidates will be able to work collaboratively across hospitals, councils, health services, community organisations and local suppliers, while responding flexibly to individual circumstances. Useful capability includes assessing practical barriers on hospital wards, co-producing solutions, arranging urgent goods and services, accessing homes with consent, coordinating equipment deliveries and making properties safe and usable. Providers should also be able to signpost residents to welfare advice and emergency funding, connect them with local support, and help them sustain independence after discharge. The planned lot is identified as suitable for small and medium-sized enterprises and voluntary, community or social enterprises, so partnerships and specialist delivery models may be relevant when the procurement reaches the market.

How relevant is this notice?

Notice Information

Notice Title

AC2426 Home from Hospital Service

Notice Description

The Home from Hospital service is a highly collaborative and coordination-focused service providing, flexible practical support (not personal care) for a period of up to 4 weeks. The service is for vulnerable Wiltshire residents (aged 18+) who are medically fit for discharge but unable to return home due to practical barriers. The service runs from Monday to Friday with flexibility to support over weekends when there are Hospital pressures. The service is responsive and works effectively with a range of partners to facilitate discharges. The successful service provider will have skills in navigating and coordinating solutions that prevent an individual being discharged home. Tasks are likely to include: * Presence within each of the hospitals in Wiltshire (GWH, RUH and SFT) and the community hospitals * Meeting with individuals on wards to understand barriers to their return home and being innovative in co-producing resolutions * Supporting individuals to pay for services or goods to support their discharge home (food, locksmiths, deep clean services) * Signposting to advice and support around benefits and accessing emergency funding * Linking up with the individual with community support available and other services to resolve complex but practical issues (befriending, shopping, meal services, accessing property etc) * Home preparation before discharge, accessing property (with consent), removal of clutter, coordinating access for equipment deliveries and ensuring utilities are accessible (gas, electric and food) * Supporting individuals with building resilience upon their return home to remain independent longer term

Planning Information

Wiltshire Council – Home from Hospital Market Engagement Event Invitation Wiltshire Council is pleased to invite interested providers to a market engagement event ahead of the procurement of a new Home from Hospital contract, with the intention to award the contract in Spring 2027. About the Home from Hospital Service The Home from Hospital service is a highly collaborative and coordination-focused service providing, flexible practical support (not personal care) for a period of up to 4 weeks. The service is for vulnerable Wiltshire residents (aged 18+) who are medically fit for discharge but unable to return home due to practical barriers. The service runs from Monday to Friday with flexibility to support over weekends when there are Hospital pressures. The service is responsive and works effectively with a range of partners to facilitate discharges. The successful service provider will have skills in navigating and coordinating solutions that prevent an individual being discharged home. Tasks are likely to include: • Presence within each of the hospitals in Wiltshire (GWH, RUH and SFT) and the community hospitals • Meeting with individuals on wards to understand barriers to their return home and being innovative in co-producing resolutions • Supporting individuals to pay for services or goods to support their discharge home (food, locksmiths, deep clean services) • Signposting to advice and support around benefits and accessing emergency funding • Linking up with the individual with community support available and other services to resolve complex but practical issues (befriending, shopping, meal services, accessing property etc) • Home preparation before discharge, accessing property (with consent), removal of clutter, coordinating access for equipment deliveries and ensuring utilities are accessible (gas, electric and food) • Supporting individuals with building resilience upon their return home to remain independent longer term Market Engagement Event Details This engagement event will: • Provide an overview of the upcoming contract • Outline the indicative procurement timeline and anticipated procurement route • Offer interested providers the opportunity to learn more about the service and share views on proposed future delivery models • Include time for questions and discussion Event Format: Microsoft Teams • Date: Thursday 3rd September 2026 • Time: 11:00am – 11:50am • Location: Microsoft Teams (joining link provided upon registration) How to Register To register your interest and receive the joining link, please email Adults Commissioning at: adultscommissioning@wiltshire.gov.uk Please include the following text in the subject line: Home from Hospital market engagement event 03/09/2026 Registration deadline: Wednesday 26th August 2026

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067822
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077164-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£1,950,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
11 Dec 20264 months to go
Award Date
Not specified
Contract Period
1 Jul 2027 - 30 Jun 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wiltshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TROWBRIDGE
Postcode
BA14 8JN
Postcode Area
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
TLK15 Wiltshire
Local Authority
Wiltshire
Electoral Ward
Trowbridge Central
Westminster Constituency
South West Wiltshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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