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SOL Community Information and Advice Services 2026

Solihull Metropolitan Borough Council

This public procurement record has 4 releases in its history.

Award

29 Jul 2026 at 14:01

UK7 - Contract Details Notice
Award

16 Jun 2026 at 15:39

UK6 - Contract Award Notice
TenderUpdate

01 Apr 2026 at 12:56

UK4 - Tender Notice
Tender

01 Apr 2026 at 09:06

UK4 - Tender Notice
Summary of the contracting process

Solihull Metropolitan Borough Council commissioned community information and advice services for people in Solihull. The service combines accessible general advice for residents with targeted and specialist support for particular communities. Its scope covers health and wellbeing, including tenancy and safe-housing advice, food poverty, crisis support, cognitive impairment, mental health, disability, healthy lifestyles and direct payments. It also covers connections to community groups, self-advocacy, support for carers, refugees and migrants, and access to local and national support. Financial advice includes debt support, benefits and financial-support forms, budget planning, lasting powers of attorney, deputyship and appointeeship applications, and grant distribution on the Council’s behalf. This is a social and related service delivered in Solihull.

The procurement has been awarded following an open procedure for one lot. Citizens Advice Solihull Bureau was awarded the contract on 15 June 2026, and the contract was signed on 29 July 2026. The award and contract value is £6,579,440 excluding VAT (£7,895,328 including VAT). The contract runs from 1 October 2026 to 31 March 2029, with optional extensions of 2.5 years and two years, allowing it to continue until 30 September 2033, subject to performance and funding. Bids closed on 11 May 2026, with enquiries closing on 23 April 2026. Evaluation weighted quality at 85%, social value at 5% and contract cost at 10%; bidders had to accept the budget. Two bids were received and one reached the final stage.

This award indicates sustained Council demand for an integrated advice provider able to deliver accessible general support alongside specialist community services. A credible future competitor would need capability across social welfare, housing, debt, benefits, health and wellbeing, crisis prevention, disability, migration and carer support, with the reach to serve diverse communities in Solihull. The service also requires effective links with community groups, local and national organisations, managed handovers and onward referrals. Strong casework, self-service support and clear outcomes would matter, including financial resilience, reduced repeat demand, independence, wellbeing, satisfaction, quality of advice, equity of access and timely resolution. Providers should be able to evidence partnership working, responsive delivery and robust performance measurement across these areas.

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Notice Information

Notice Title

SOL Community Information and Advice Services 2026

Notice Description

The Council is intending to commission information and advice services for people in Solihull to meet the needs of Adult Social Care, offering a general advice service which is accessible to residents, alongside targeted, specialist services delivered to communities. The scope of the service is currently under review and may contain: Improved health and wellbeing - for example, tenancy advice and support, safe housing support, supporting people in food poverty, supporting people in crisis to access further support, support to people with cognitive impairment, mental health guidance, low level information and guidance for those with long term conditions and disability, promoting healthy lifestyles, information and guidance on direct payments. Increased capacity and ability to cope - connecting people with community groups, support to retain safe housing, self-advocacy, work with other local support offers, identify national support offers, support refugee and migrant communities with guidance on visas, work rights, immigration status etc., support for carers. Increased financial stability and resilience - early access to debt support and advice, support with completing forms for financial support, LPA, deputyship and appointeeship applications, budget planning and support, debt and benefits low level and specialist support, distribution of grant funding on behalf of the Council.

Lot Information

Lot 1

Options: Extension option up to 4.5 years to no later than 30/09/2033

Renewal: Extensions available dependent on performance and funding availability

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067a30
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071727-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85300000 - Social work and related services

85312000 - Social work services without accommodation

85320000 - Social services

Notice Value(s)

Tender Value
£6,792,268 £1M-£10M
Lots Value
£6,792,268 £1M-£10M
Awards Value
£6,579,440 £1M-£10M
Contracts Value
£6,579,440 £1M-£10M

Notice Dates

Publication Date
29 Jul 20262 months ago
Submission Deadline
11 May 2026Expired
Future Notice Date
Not specified
Award Date
15 Jun 20263 months ago
Contract Period
1 Oct 2026 - 31 Mar 2029 2-3 years
Recurrence
2032-02-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Solihull Metropolitan Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOLIHULL
Postcode
B91 3QB
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG32 Solihull
Delivery Location
TLG32 Solihull
Local Authority
Solihull
Electoral Ward
St Alphege
Westminster Constituency
Solihull West and Shirley

Supplier Information

Number of Suppliers
1
Supplier Name

Citizens Advice Solihull Bureau

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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