Tender

Support to deliver a focused, operational review-Long-Term Care & Support Service in Medway Council

IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA)

This public procurement record has 1 release in its history.

Tender

09 Apr 2026 at 08:28

UK4 - Tender Notice
Summary of the contracting process

The Improvement and Development Agency for Local Government (IDeA) has initiated an open tender for a consultancy service to conduct an operational review of the Long-Term Care and Support Service for Medway Council. This procurement, scheduled for completion between 7 May 2026 and 24 July 2026, focuses on the social services sector, specifically involving social work and related services. Located in Medway, UK, the review aims to address and mitigate the backlog in service reviews, improve workforce deployment, and reduce statutory risks by providing strategic recommendations. The deadline for tender submission is 29 April 2026, following the enquiry period which closes on 21 April 2026. The procurement process is below the financial threshold, valued at £19,680 GBP, with details accessible through the Panacea procurement portal.

This tender creates significant opportunities for businesses with expertise in adult social care, particularly those familiar with regulatory frameworks and adept at causal analysis and data-driven reviews. Organisations that have experience working alongside local government bodies to enhance service delivery and compliance stand to benefit. The contract is particularly suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that can demonstrate a robust methodology for operational assessments and delivering actionable insights to public sector entities. By engaging in this project, businesses can position themselves as key contributors to improving public services, thereby expanding their presence and impact within the public sector landscape.

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Notice Information

Notice Title

Support to deliver a focused, operational review-Long-Term Care & Support Service in Medway Council

Notice Description

PCH wish to procure an operational review of the Long-term care and Support Service on behalf of Medway council to enable * A clear understanding of why the large backlog of reviews persists (further described below) * Evidence-based options to restore compliance and performance and variability of experience * A realistic plan to reduce the backlog at pace * Improved workforce deployment and operational grip * Reduced statutory and regulatory risk This work aims to provide an understanding of the issues causing the backlog, a number of options for improving the situation and reduce the risk of Statutory non-compliance and poor experiences of residents of Medway. We require an experienced contractor that can work alongside Medway's Leadership and PCH to develop and deliver a focused, time-limited operational review of the Long-Term Care & Support Service Outputs. There will be a mid-point report, which will alert Medway to any early findings. In addition, there will be a final report (in a format to be agreed with Medway and PCH) that will cover: * An evidence based and detailed assessment of the root causes of backlogs * An assessment of workforce deployment and whether it could be improved * An assessment of whether management oversight is sufficient and how it can be improved * A rigorous testing of current plans to address the backlogs and their likelihood to succeed (including the impact and risk of transferring staff to the Targeted Review Team) * An assessment of statutory and regulatory risk (including DOLS) * A set of recommendations that bring together findings and maps out a proposed plan. You will need to demonstrate with evidence that you meet the below mandatory criteria. * Senior level experience of adult social care * Previous relevant experience and understanding of statutory guidance and regulations in adult social care that are relevant to this task * Previous relevant experience of data analysis, process flow and causal analysis within a similar environment and task In less than 600 words please describe, with examples, how you would: * Devise the methodology for this task * Present the outline methodology including what you believe to be the key issues and risks * Describe how you would present a final report that was of immediate use to Medway (what aspects would be essential and how might you do this?) Your tender documents along with other completed documents as requested in the ITT will need to be submitted on the Panacea procurement portal before the closure date.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067e7f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032169-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£19,680 Under £100K
Lots Value
£19,680 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Apr 20262 weeks ago
Submission Deadline
29 Apr 20264 days to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 May 2026 - 24 Jul 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 3HZ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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