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NHSE1085 - Dental Clinical Assessment Booking Service (DCABS)

NHS Humber North Yorkshire Integrated Care Board

This public procurement record has 2 releases in its history.

Tender

03 Aug 2026 at 09:26

Tender Notice
Planning

15 Apr 2026 at 11:12

Planning Notice
Summary of the contracting process

NHS Humber North Yorkshire Integrated Care Board is procuring a Dental Clinical Assessment and Booking Service for Yorkshire and the Humber, managed through North of England Commissioning Support. This is a health and social care service providing urgent dental triage, clinical advice and appointment booking for NHS 111 callers aged five and over. The provider will assess needs using the national dental urgent care module, give advice through a “Consult and Complete” approach, and arrange onward referral to urgent dental treatment providers where required. The service must also handle NHS 111 online patients needing a callback, warm-transferred calls for children under five, and urgent dental cases identified through NHS Pathways. Delivery is required across the Yorkshire and Humber integrated urgent care system, operating continuously throughout the year.

The procurement has reached tender: the buyer invited offers through an open procedure under the Provider Selection Regime. Responses must be submitted electronically through the Atamis portal by 12 noon on 4 September 2026; bids must be in English and variants are not allowed. The contract is valued at £25,539,241 including the stated currency of GBP. It is scheduled to run from 1 April 2027 to 31 March 2034, comprising an initial five-year term with an option for a further two years, subject to performance. Evaluation is based on integration, collaboration and service sustainability (35%), quality and innovation (27%), improving access, reducing health inequalities and facilitating choice (18%), social value (10%), and price (10%). Award evaluation and bid opening are scheduled for 4 September 2026 at 1pm.

This opportunity suits established urgent dental, clinical assessment, NHS 111 or integrated urgent care providers able to operate a 24-hour, 365-day service. Suppliers need appropriately trained clinical staff who can triage urgent dental problems, provide safe clinical advice, apply the national dental urgent care module, and make or manage onward appointments with urgent dental care providers. Strong capability in telephone, online and warm-transfer pathways is important, including handling children under five and referrals generated through NHS Pathways. Competitors should be able to collaborate across the Yorkshire and Humber urgent care system, support access and patient choice, address health inequalities, demonstrate service sustainability and innovation, and deliver measurable social value. The potential application of TUPE means providers should also be prepared to assess staff-transfer and pension implications.

How relevant is this notice?

Notice Information

Notice Title

NHSE1085 - Dental Clinical Assessment Booking Service (DCABS)

Notice Description

North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of NHS Humber and Yorkshire Integrated Care Board (the Relevant Authority) who are undertaking a competition to provide Dental Clinical Assessment (advice) and Booking Service (DCABS). The Dental Clinical Advice & Booking Service (DCABS) is a key component of the Yorkshire & Humber integrated urgent care system operating 365 days per year, 24 hours a day. The Service ensures callers (aged 5 years and over) to the NHS111 dental line are triaged, assessing the caller's need for urgent dental care using the national dental urgent care module; deliver advice and book appointments directly for urgent dental treatment where clinically necessary with urgent dental treatment providers. The service adopts a 'Consult and Complete' approach to service delivery with clinical advice provided by appropriately trained staff and appropriate onward referral. In addition, receive patients via NHS111 online assessed as having an urgent dental problem requiring a call back to make an appointment. Also, receive calls transferred by warm transfer from NHS111 for patients under 5 or dental callers who have been identified through the full NHS Pathways as having an urgent dental problem and who will require an appointment with an urgent dental care provider. Contract Start Date: 01 April 2027 Contract End Date: 31 March 2034 The contract term is for an initial period of 5 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance.

Lot Information

Lot 1

North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of NHS Humber and Yorkshire Integrated Care Board (the Relevant Authority) who are undertaking a competition to provide Dental Clinical Assessment (advice) and Booking Service (DCABS). The Dental Clinical Advice & Booking Service (DCABS) is a key component of the Yorkshire & Humber integrated urgent care system operating 365 days per year, 24 hours a day. The Service ensures callers (aged 5 years and over) to the NHS111 dental line are triaged, assessing the caller's need for urgent dental care using the national dental urgent care module; deliver advice and book appointments directly for urgent dental treatment where clinically necessary with urgent dental treatment providers. The service adopts a 'Consult and Complete' approach to service delivery with clinical advice provided by appropriately trained staff and appropriate onward referral. In addition, receive patients via NHS111 online assessed as having an urgent dental problem requiring a call back to make an appointment. Also, receive calls transferred by warm transfer from NHS111 for patients under 5 or dental callers who have been identified through the full NHS Pathways as having an urgent dental problem and who will require an appointment with an urgent dental care provider. Contract Start Date: 01 April 2027 Contract End Date: 31 March 2034 The contract term is for an initial period of 5 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Healthcare Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Regulations 2024 (Procurement Act 2023) and/ or Public Contracts Regulations 2015 do not apply to this award. The closing date for submission of competition response is by 12 noon 04 September 2026 Additional information: The Provider Response Documentation includes the contract award criteria, including the agreed relative importance of key criteria (for example, weightings apportioned to questions within the key criteria) against which responses will be evaluated. The providers will be assessed against the relevant 5 key criteria. Previous publication concerning this procedure publication reference 2026/S 000-034084 Competition documentation will be available on the e-tendering site (atamis) from 03 August 2026

Options: The contract term is for an initial period of 5 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance.

Renewal: The contract term is for an initial period of 5 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0682b7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073001-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£25,539,241 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Aug 20263 weeks ago
Submission Deadline
4 Sep 20262 weeks to go
Future Notice Date
18 Jun 2026Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Humber North Yorkshire Integrated Care Board
Additional Buyers

NHS Humber North Yorkshire ICB

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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