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Community Navigator & Wellbeing Service

Peterborough City Council

This public procurement record has 4 releases in its history.

Award

21 Aug 2026 at 15:29

UK6 - Contract Award Notice
Tender

17 Jun 2026 at 13:33

UK4 - Tender Notice
Planning

21 Apr 2026 at 16:14

UK2 - Preliminary Market Engagement Notice
Planning

15 Apr 2026 at 15:33

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Peterborough City Council procured a Community Navigator and Well-being service for eligible adults in Peterborough. The service is intended to maintain and improve health, wellbeing and independence through early intervention and prevention. It supports people and communities to self-care and manage their needs where possible, reducing the risk of deterioration and reliance on statutory health and social care services. The work forms part of the Council’s Front Door Reviews and Community Offer, supporting reviews and initial care or support planning where needs can be met without formal care. The service also contributes to the Prevent, Reduce and Delay agenda, cost reduction and better long-term outcomes. The procurement covers social work services without accommodation (CPV 85312000), delivered in Peterborough.

The procurement is complete and the contract was awarded on 21 August 2026 to Making Space. It used a below-threshold open competition with one lot. The award is £250,254.91 excluding VAT and £300,305.89 including VAT. The awarded contract runs from 3 September 2026 to 2 September 2028, with a single discretionary 12-month extension available to 2 September 2029. The tender had 13 bids, with seven reaching the final stage. Evaluation used the most advantageous tender, weighted 70% quality and 30% price. A minimum quality score of 42% applied, with rejection for a score of two or less on any quality question. Bids were also capped at £90,000 per year and £270,000 overall. Local government reorganisation may require contractual changes from 1 April 2028.

This award demonstrates established demand from Peterborough City Council for community-based prevention and wellbeing support for eligible adults. Suppliers seeking to compete when the requirement returns would need credible capability in community navigation, early intervention, wellbeing support and helping people maintain independence without formal care. Experience of working with communities to build self-care and practical resilience would be relevant, alongside an understanding of health and social care pathways and the Prevent, Reduce and Delay approach. Strong whole-system working is important because the service is intended to reduce inappropriate reliance on statutory services and support front-door reviews and care planning. Competitors should also be able to demonstrate suitably skilled staff and volunteers, continuous improvement, reliable data recording and collection, and effective delivery across Peterborough. The opportunity was suitable for SMEs and VCSE organisations.

How relevant is this notice?

Notice Information

Notice Title

Community Navigator & Wellbeing Service

Notice Description

Peterborough City Council is tendering for a Community Navigator and Well-being service, which aims to maintain and improve the health, wellbeing and independence of eligible adults in Peterborough. The service delivers an early intervention and prevention approach that focuses on people and their community's capacity to self-care and manage as the first option. The objective is to reduce the risk or deterioration of the person and subsequent increased reliance on statutory services. This service is part of a larger programme, the Front Door Reviews and Community Offer "which aims to deliver cost reductions and better long-term outcomes by supporting people through reviews and initial care/support planning, focusing on needs that can be met without formal care both at first contact and review. The Service will contribute to the Prevent, Reduce, and Delay agenda in a whole system approach contributing to reducing untimely and inappropriate use of Health and Social Care services. The contract will be for 2+1 years. Regarding Local Government Reform: Local Government Reorganisation (LGR) is the process in which the structure and responsibilities of local authorities are reconfigured. The Government has set out plans to move away from the current two-tier system of district and county councils in England, which is relevant to Cambridgeshire County Council, the five district councils in the county (Cambridge City Council, East Cambridgeshire District Council, Fenland District Council, Huntingdonshire District Council and South Cambridgeshire District Council), and Peterborough City Council as a neighbouring unitary council. Therefore, from 1 April 2028, the current seven councils in Cambridgeshire and Peterborough will be replaced and no longer exist. Rather than dealing with separate county, city and district councils, residents will access all services through a unitary council(s). At this stage, no decisions have been made on how many unitary councils will cover the county and which geographical areas they will cover. Throughout the LGR process, the Authority's focus will remain on delivering essential services across Peterborough. Potential changes may occur during the term of the contract, and although the contract is likely to transfer to any new unitary authorities by statutory instrument or by agreement on LGR, the contract may need to be amended to reflect the new geographical, financial and contract scope. Therefore, to ensure the contract may adapt upon implementation of LGR and modify to reflect the implications of LGR, we state within this procurement documentation of the intention to rely on Section 74(1)(a) and Schedule 8(1) of the Procurement Act 2023 to permit modification of the of the contract (if modification is considered necessary), to reflect new geographical, financial and contract scope accordingly. Please note we cannot precisely confirm any modification, if any, to the geographical, financial and contract scope at this stage, and any proposed modification, if agreed, shall not be implemented until 1 April 2028 at the earliest. Any contract modification shall be in accordance with clause 28 of the contract.

Lot Information

Lot 1

Options: Regarding Local Government Reform: Local Government Reorganisation (LGR) is the process in which the structure and responsibilities of local authorities are reconfigured. The Government has set out plans to move away from the current two-tier system of district and county councils in England, which is relevant to Cambridgeshire County Council, the five district councils in the county (Cambridge City Council, East Cambridgeshire District Council, Fenland District Council, Huntingdonshire District Council and South Cambridgeshire District Council), and Peterborough City Council as a neighbouring unitary council. Therefore, from 1 April 2028, the current seven councils in Cambridgeshire and Peterborough will be replaced and no longer exist. Rather than dealing with separate county, city and district councils, residents will access all services through a unitary council(s). At this stage, no decisions have been made on how many unitary councils will cover the county and which geographical areas they will cover. Throughout the LGR process, the Authority's focus will remain on delivering essential services across Peterborough. Potential changes may occur during the term of the contract, and although the contract is likely to transfer to any new unitary authorities by statutory instrument or by agreement on LGR, the contract may need to be amended to reflect the new geographical, financial and contract scope. Therefore, to ensure the contract may adapt upon implementation of LGR and modify to reflect the implications of LGR, we state within this procurement documentation of the intention to rely on Section 74(1)(a) and Schedule 8(1) of the Procurement Act 2023 to permit modification of the of the contract (if modification is considered necessary), to reflect new geographical, financial and contract scope accordingly. Please note we cannot precisely confirm any modification, if any, to the geographical, financial and contract scope at this stage, and any proposed modification, if agreed, shall not be implemented until 1 April 2028 at the earliest. Any contract modification shall be in accordance with clause 28 of the contract.

Renewal: The Council may extend the contract by a single 12 month period at its sole discretion.

Planning Information

This is a preliminary market engagement exercise, consisting of a virtual provider event being hosted via Microsoft Teams, related to the following opportunity: PCC intends to run a procurement for a Community Navigator and Well-being service, which aims to maintain and improve the health, wellbeing and independence of eligible adults in Peterborough. The service delivers an early intervention and prevention approach that focuses on people and their community's capacity to self-care and manage as the first option. The objective is to reduce the risk or deterioration of the person and subsequent increased reliance on statutory services. This service is part of a larger programme, the Front Door Reviews and Community Offer "which aims to deliver cost reductions and better long-term outcomes by supporting people through reviews and initial care/support planning, focusing on needs that can be met without formal care both at first contact and review. The Service will contribute to the Prevent, Reduce, and Delay agenda in a whole system approach contributing to reducing untimely and inappropriate use of Health and Social Care services. The contract will be for 2+1 years. This event is not a procurement launch and attendance is not a requirement for any future tender. It is intended to: - Share the strategic context for the Community Navigator and Well- being service - Outline the service and outcomes the Council is seeking to enable - Test early thinking with the Provider market - Provide an opportunity for Provider organisations to ask questions, reflect, and shape thinking before any formal process begins - What attendees can expect Attendees will: - Hear an overview of why a Community Navigator and Well Being service is being commissioned and how it fits within the PCC corporate strategy around "Prevention Independence and Resilience." - Gain clarity on the likely scope of services, including: - Services to be delivered and expected outcomes. - Continuous improvement and whole system working - Expected Skills and competences of staff and volunteers - Data recording and collection - Have the opportunity to: - Ask questions in an open forum - Share views and experience on what works well within the proposed service and what could improve it. - Highlight risks, opportunities, and practical considerations from a Provider perspective No organisations will be asked to submit proposals, pricing, or commitments at this event. Please note, expressions of interest in this preliminary market engagement exercise do not equate to expressions of interest in any future procurement activity. How to register: Please complete the following Microsoft Form: https://forms.cloud.microsoft/pages/responsepage.aspx?id=ZLMn4x4EUUyC8skGp4-cyRy1TEsLd35CvaGf0ED6uH9UQlFEVjg5UUlPQjg3RENKUFg0WlhHUjdVSC4u&route=shorturl Registration deadline: Monday 4th May 2026 Places may be capped to ensure a productive session; early registration is encouraged. The event shall take place on May 7th 2026 @ 10:00 AM. Confirmation details, including final timings and Teams Link to join the session will be sent to registered attendees ahead of the event. We look forward to hearing from you and seeing you at the session.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06834b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080023-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312000 - Social work services without accommodation

Notice Value(s)

Tender Value
£270,000 £100K-£500K
Lots Value
£270,000 £100K-£500K
Awards Value
£250,254 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20265 days ago
Submission Deadline
17 Jul 2026Expired
Future Notice Date
15 May 2026Expired
Award Date
21 Aug 20266 days ago
Contract Period
3 Sep 2026 - 2 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Peterborough City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PETERBOROUGH
Postcode
PE2 8TY
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH41 Peterborough
Delivery Location
TLH11 Peterborough
Local Authority
Peterborough
Electoral Ward
Fletton and Stanground
Westminster Constituency
North West Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

MAKING SPACE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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