Provision of Medical Aid Insurance Services at the British High Commission Accra

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    "id": "ocds-h6vhtk-06851b-2026-06-03T10:12:25+01:00",
    "date": "2026-06-03T10:12:25+01:00",
    "ocid": "ocds-h6vhtk-06851b",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PXRR-8771-PHVX",
            "name": "Foreign, Commonwealth and Development Office",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PXRR-8771-PHVX"
            },
            "address": {
                "streetAddress": "King Charles Street",
                "locality": "London",
                "postalCode": "SW1A 2AH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "name": "Goitse Mlangeni",
                "email": "Goitse.Mlangeni@fcdo.gov.uk"
            },
            "roles": [
                "buyer"
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            "details": {
                "url": "https://www.gov.uk/government/organisations/foreign-commonwealth-development-office",
                "classifications": [
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                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
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    "buyer": {
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        "name": "Foreign, Commonwealth and Development Office"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "The purpose of this engagement is to gather market insight, test deliverability of the draft requirements, and ensure the specification, KPIs, Conditions of Participation, and commercial approach are suitable, realistic, and attractive to the market. The PME aims to: Understand medical insurance capabilities for Ghana based employee populations (benefit design advisory, market testing, placements with insurers/medical schemes, renewal strategy). Validate compliance, governance and data protection approaches (including handling of personal/health data and local regulatory requirements). Test approaches to member servicing (onboarding, helpdesk, claims escalation), provider network stewardship, and reporting/analytics. This engagement is conducted under PA23 s.16 to help prepare the procurement and will be managed to avoid unfair advantage or distortion of competition. Registration Instructions Register on portal, Express Interest, Download Pack, Submit questionnaire by deadline. Disclaimer This engagement is not a call for competition. Participation is optional, not evaluated, and does not affect eligibility to bid. Participation will not affect the ability of suppliers to compete in any future procurement. PME Questionnaire Pack Suppliers are requested to answer the following questions: 1. Organisation legal name, registration number, and Ghana presence. 2. Medical aid insurance licence details: * Evidence of registration with relevant regulatory and professional bodies. * Provide relevant details (names, telephone numbers, email addresses) of key contacts including the physical address of organization's head office and zonal offices. Any other relevant information that could enhance the organization's eligibility. * Provide details of systems and procedures that are in place in your organisation to ensure confidentiality and data protection. How do you meet any local legal requirements related to data handling and health care confidentiality. 3. Experience delivering medical aid insurance services in Ghana. 4. Service delivery model for member support and renewals. 5. Data protection and information security controls. 6. Costing model transparency (non-binding). 7. Operational risks and market constraints. 8. Conflicts of interest declaration.",
                "dueDate": "2026-05-01T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
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                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/035105-2026",
                "datePublished": "2026-04-17T11:50:19+01:00",
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                "id": "035107-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
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    "tender": {
        "id": "CPH13521-2027",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Provision of Medical Aid Insurance Services at the British High Commission Accra",
        "description": "The British High Commission Accra requires the provision of comprehensive medical insurance services for eligible members of staff and their registered dependants, supplied through a fully administered insurance arrangement. The Service Provider will be responsible for policy underwriting, claims administration, access to an appropriate healthcare provider network, and ongoing policy servicing, with medical cover provided subject to agreed benefit ceilings and premium limits per family. The anticipated contract duration is 36 months, with an expected commencement date of 01 November 2026, and an option to extend for up to 12 additional months, subject to performance and operational requirements.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "66512220",
                        "description": "Medical insurance services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "GH",
                        "country": "GH",
                        "countryName": "Ghana"
                    },
                    {
                        "region": "GH",
                        "country": "GH",
                        "countryName": "Ghana"
                    },
                    {
                        "region": "GH",
                        "country": "GH",
                        "countryName": "Ghana"
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                    {
                        "region": "GH",
                        "country": "GH",
                        "countryName": "Ghana"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 793368,
            "amount": 793368,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "contractPeriod": {
                    "startDate": "2026-11-01T00:00:00+00:00",
                    "endDate": "2029-10-31T23:59:59+00:00",
                    "maxExtentDate": "2030-10-31T23:59:59+00:00"
                },
                "hasRenewal": true,
                "status": "active",
                "value": {
                    "amountGross": 793368,
                    "amount": 793368,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical",
                            "description": "Bidders will be evaluated on ability to deliver a comprehensive, reliable, and high-quality medical insurance service. This includes assessment of methodology for service delivery, compliance with regulatory and data protection requirements, healthcare provider network coverage, quality management systems, organisational resources, and social value through health and wellbeing initiatives.",
                            "numbers": [
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                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "description": "The price criterion will assess the total cost of the proposed medical insurance solution, including annual premiums, pricing structure for employees and dependants, and overall cost transparency. Submissions will be evaluated on cost competitiveness and value for money in relation to the level of coverage and service provided.",
                            "numbers": [
                                {
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                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Technical",
                            "description": "Bidders will be evaluated on ability to deliver a comprehensive, reliable, and high-quality medical insurance service. This includes assessment of methodology for service delivery, compliance with regulatory and data protection requirements, healthcare provider network coverage, quality management systems, organisational resources, and social value through health and wellbeing initiatives.",
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                        {
                            "type": "price",
                            "name": "Price",
                            "description": "The price criterion will assess the total cost of the proposed medical insurance solution, including annual premiums, pricing structure for employees and dependants, and overall cost transparency. Submissions will be evaluated on cost competitiveness and value for money in relation to the level of coverage and service provided.",
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                    ]
                },
                "renewal": {
                    "description": "Subject to on-going satisfactory performance of the service provider."
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-05-11T23:59:59+01:00"
        },
        "status": "active",
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "This Competitive Flexible Procedure will be conducted as follows: Invitation to Tender - Submission of initial tenders to ensure that they satisfy FCDOs requirements, are affordable and manage risks appropriately. Publication of ITT and tender documents via the FCDO e-sourcing portal (Jaggaer). Providers submit a single-stage written Tender, including: * Conditions of Participation (pass/fail); * Technical Response. * Commercial Response (a full assessment of the total price breakdown for the contract period). Evaluation - Tenders will be evaluated against the published award criteria: Technical Quality - 60% Commercial (Commission Transparency & Value) - 40% Only compliant bids meeting all Conditions of Participation will be evaluated. Post tender clarification - if required - post-tender clarification for the purposes of verifying the content of final tenders. Best and Final Offer (BAFO) - if required - The Authority reserves the right to invite one or more bidders to submit a Best and Final Offer (BAFO). BAFO may be used to clarify or improve service delivery proposals or commission transparency. Participation in BAFO is at the Authority's discretion and will be conducted transparently and equally. Preferred supplier - this stage will be used to develop and finalise the final contract with the most advantageous tenderer. Contract Award - Contract award will be made to the Most Advantageous Tender (MAT) following evaluation and (where applicable) BAFO. A mandatory standstill period will apply prior to contract signature. The Authority reserves the right to conclude the procurement without invoking BAFO where it is satisfied that the Stage 1 evaluation identifies the MAT."
        },
        "submissionMethodDetails": "https://fco.bravosolution.co.uk",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-07-07T16:00:00+01:00"
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        "enquiryPeriod": {
            "endDate": "2026-06-19T18:00:00+01:00"
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        "awardPeriod": {
            "endDate": "2026-09-04T23:59:59+01:00"
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        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
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                "description": "Tender notice on Find a Tender",
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                "description": "Tender notice on Find a Tender",
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        "hasRecurrence": true,
        "recurrence": {
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