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NHS24 Workforce Management Solution

NHS 24

This public procurement record has 2 releases in its history.

Tender

03 Jul 2026 at 15:10

Tender Notice
Planning

17 Apr 2026 at 16:03

Planning Notice
Summary of the contracting process

NHS 24 is actively seeking to establish a single-supplier Framework Agreement for a cloud-based Workforce Management (WFM) Software-as-a-Service solution, alongside related services such as integration, training, and support. This contract, with a budget of £3,000,000, falls under the industry category of Software Package and Information Systems (CPV 48000000) and encompasses procurement within the goods category. An open procedure is adopted for this tender, catering primarily to NHS 24 as the initial customer, alongside the participating Scottish Ambulance Service. Interested parties should note the tender period closing on 5 August 2026, with electronic submissions required. The procurement is currently at the tender stage, inviting solutions to support the modernisation of NHS 24's operational management attributes and 24/7 workforce planning requirements.

This tender presents a robust opportunity for businesses specialising in software development, particularly those with capabilities in SaaS and system integration. Enterprises with experience in large-scale project management solutions and a focus on healthcare or similar sectors may find this contract particularly aligned with their strengths. Apart from the immediate service provision, successful bidders are expected to contribute to community benefits, honing in on workforce development and supportive measures for economic and environmental wellbeing. The framework is designed to foster long-term relationships, encouraging ongoing support and innovative contributions, making it suitable for businesses aiming to expand their footprint in the public health sector and establish enduring partnerships with regional healthcare providers, including NHS authorities.

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Notice Information

Notice Title

NHS24 Workforce Management Solution

Notice Description

NHS 24 is seeking to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated implementation, integration, data migration, training, support, maintenance and related professional services. The Framework will support replacement of NHS 24's existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer. The Scottish Ambulance Service is included on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework. The solution must support 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, reporting, integration with relevant operational and business systems, mobile/self-service access, security, data protection, service management and ongoing support.

Lot Information

Lot 1

NHS 24 is undertaking an open procedure procurement to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated services. The Framework will support the replacement of NHS 24's existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer under the Framework. The Scottish Ambulance Service is included as a named participating authority on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework. The required solution and services include, but are not limited to: - provision of a cloud-based WFM SaaS solution; - solution design, configuration and implementation; - integration with relevant operational, contact centre, HR, payroll, reporting and other business systems; - data migration from incumbent or relevant source systems; - testing, assurance, cutover and go-live support; - training and knowledge transfer; - ongoing hosting, support, maintenance, service management and continuous improvement; - reporting, analytics and workforce visibility; - mobile / self-service access for end users; - security, information governance, data protection, audit, resilience, business continuity and disaster recovery requirements; and - associated professional services, change control support and optional catalogue services within the scope of the Framework. For the intended initial NHS 24 call-off, the solution must support safe and effective 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, intraday management, real-time operational visibility and reporting. The Framework Agreement will set out the terms under which participating authorities may enter into call-off contracts. Any Scottish Ambulance Service call-off will be subject to its own authority-specific call-off documentation, including implementation scope, sequencing, volumes, integrations, schedules and pricing application, and there is no obligation on the Scottish Ambulance Service to enter into a call-off contract.

Options: The Framework Agreement will run for a period of four (4) years unless terminated earlier in accordance with its terms and conditions. There is no option to renew or extend the Framework Agreement. NHS 24 is the intended initial call-off customer. The NHS 24 call-off contract will include an implementation phase followed by an initial operational service period of five (5) years from Final Acceptance / Operational Service Commencement, with an option to extend by up to two (2) further periods of twelve (12) months. The Scottish Ambulance Service is included as a named participating authority on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework Agreement. If the Scottish Ambulance Service enters into a call-off contract, the call-off term is expected to be materially the same as the NHS 24 call-off term. The Framework may also be used to purchase optional services, catalogue items, additional professional services and change control services within the scope of the Framework, where required and in accordance with the Framework Agreement and relevant call-off contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0685a6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062884-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jul 20261 months ago
Submission Deadline
5 Aug 2026Expired
Future Notice Date
1 May 2026Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS 24
Additional Buyers

Scottish Ambulance Service

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLM Scotland
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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