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Rough Sleeping Services to include Migrant Accommodation Pathway Services, Crisis Prevention and Response Services and London Navigator Team Services

Greater London Authority (GLA)

This public procurement record has 4 releases in its history.

Award

12 Aug 2026 at 21:13

UK6 - Contract Award Notice
TenderUpdate

27 Apr 2026 at 22:42

UK4 - Tender Notice
Tender

27 Apr 2026 at 15:39

UK4 - Tender Notice
Planning

22 Apr 2026 at 16:52

UK1 - Pipeline Notice
Summary of the contracting process

The Greater London Authority is buying three pan-London rough sleeping and homelessness support services, with Transport for London managing the procurement. Lot 1 is a Migrant Accommodation Pathways Service for non-UK nationals sleeping rough or at risk, covering specialist advice, case resolution, international reconnections, legal advice, Roma support, emergency accommodation and system coordination. Lot 2 is a Crisis Prevention and Response Service, including a self-referral phoneline, night-transport outreach, responses to StreetLink alerts, assessment, triage, advice, advocacy and community casework. Lot 3 is a London Navigator Team for people with long histories of rough sleeping, providing intensive support, housing navigation and a 40-unit social housing scheme. Delivery is across London and the services support the aim of preventing homelessness and ending rough sleeping.

This above-threshold procurement used an open procedure and has reached award stage. St Mungo’s was selected for all three lots on 12 August 2026. Lot 1 is valued at £20,550,078 excluding VAT, with a gross value of £24,660,093; its contract period is 16 November 2026 to 15 November 2029, extendable to 15 November 2032. Lot 2 is valued at £21,600,000 excluding VAT, with a gross value of £25,920,000; its period is 1 February 2027 to 31 January 2030, extendable to 31 January 2033. Lot 3 is valued at £14,224,230 excluding VAT, with a gross value of £17,069,076; its period is 16 November 2026 to 15 November 2029, extendable to 15 November 2032. Quality counted for 80% and price for 20%; each lot was suitable for SMEs and VCSEs.

This award shows sustained demand from the GLA for specialist homelessness and rough sleeping services delivered at pan-London scale. Relevant suppliers would need credible expertise in migrant homelessness, international reconnection, legal and housing advice, emergency accommodation, Roma support, telephone triage, outreach on transport networks, community casework and intensive support for people experiencing severe and multiple disadvantage. Experience of coordinating services across boroughs, responding to urgent referrals and managing housing-led support would be particularly relevant. Providers should also be able to operate or expand accommodation and housing schemes, recruit additional specialist staff and manage service-user costs. The competition attracted large VCSE organisations, while all lots were identified as suitable for SMEs and VCSEs. Partnership and subcontracting capability is relevant, as the successful provider proposed specialist voluntary-sector delivery partners.

How relevant is this notice?

Notice Information

Notice Title

Rough Sleeping Services to include Migrant Accommodation Pathway Services, Crisis Prevention and Response Services and London Navigator Team Services

Notice Description

Transport for London is procuring on behalf of the Greater London Authority (GLA). The Mayor's Rough Sleeping Plan of Action sets out the bold vision to end rough sleeping in London by 2030. The services commissioned through this process will play a key role in achieving this ambition, through preventing homelessness and providing specialist support to those who are sleeping rough. This procurement covers the delivery of three lots which are listed below: Lot 1 - Migrant Accommodation Pathways Service (MAPS) This is a specialist service aimed at improving outcomes for non-UK nationals rough sleeping or at risk of rough sleeping in London. It will replace the current MAPS service, which includes the Roma Rough Sleeping Team and the Link Worker Team. The service will include the following elements: A dedicated migrant homelessness advice function through second-tier professional support and direct advice to service users; An assessment and case resolution function for those facing additional barriers to resolving their homelessness, including international reconnections; Access to independent legal advice; Specialist support for Roma people rough sleeping or at risk of rough sleeping; Emergency accommodation provision to facilitate assessing or securing routes out of homelessness for homeless migrants; A system capacity building and coordination function. General Optional Services: Provision of additional staffing Provision of additional accommodation Additional client costs Initial Term of 3 years with 3 optional years - 3+1+1+1. Contract value for the full 6 years is up to PS13.7M. An allowance of up to 50% is included for enacting the optional services, with a maximum possible contract value for the service of up to PS20.5M. Lot 2 - Crisis Prevention and Response Service (CPRS) This is a new service which will replace the current Rapid Response Outreach Team. It will also incorporate the phoneline, currently delivered through the separate StreetLink London service. To enable a transition from current service provision to a new model of support focused on prevention and assisting more people without the need for outreach contact, there is a phased approach to the delivery of the service. Throughout the contract, the service will include: A pan-London, self-referral phoneline service taking calls from people sleeping rough or at imminent risk of sleeping rough. An outreach response on the night transport network. Assessment, triage, advice, guidance and one-off advocacy. In the first year of the contract, the service will also deliver an outreach response to all StreetLink alerts in 26 boroughs. In Year 2, the service will transition away from this outreach-led approach and will then include: A community team providing in-person support across a range of settings Short-term casework for those who require it General Optional Services: Expansion of the capacity of the phoneline Expansion of the night transport function Provision of additional staffing Initial Term of 3 years with 3 optional years - 3+1+1+1. Contract value for the full 6 years is up to PS14.4M. An allowance of up to 50% is included for enacting the optional services, with a maximum possible contract value for the service of up to PS21.6M. Lot 3 - London Navigator Team (LNT) The service provides specialist support for people with long histories of rough sleeping, who are part of the Target Priority Group. It includes: Personalised and intensive support which can stay with people on their journey from the streets to home. Support for people experiencing severe and multiple disadvantage to navigate local systems to access both housing and the support they need in all areas of their life. The LNT Housing Scheme - 40 ringfenced social housing units, housing people from the LNT caseload under a housing-led model. General Optional Services: Supporting any additional properties added to the LNT Housing Scheme Expanding the LNT through the provision of additional staffing Service user costs for any additional cases added to the LNT caseload, above the number which the provider has modelled for in the core service Initial Term of 3 years with 3 optional years - 3+1+1+1. Contract value for the full 6 years is up to PS9.4M. An allowance of up to 50% is included for enacting the optional services, with a maximum possible contract value for the service of up to PS14.2M. The above values include core services and general optional services for each of the three Lots. Contract duration will be for three (3) years and options to extend the contract for a further period of up to three (3) years, exercisable in one or more periods to a maximum of three (3) years. The maximum duration of the contract (including all extensions) will be no more than six (6) years. Total Value (estimated) - PS56,374,308 (full 6-year maximum value including extensions and optional services). This value is across all three services. Contract dates (Estimated)- 3 years initial + up to 3 optional extension years Bidders may apply for multiple lots, however, awards will be limited to up to 50% of the bidder's annual turnover. This controls delivery risk, avoids overreliance on single providers and protects market diversity. Each lot includes core and optional services.

Lot Information

Migrant Accommodation and Pathway Services

Options: This is detailed in the procurement documentation which is available on SAP Ariba for free

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

Crisis Prevention and Response Services

Options: This is detailed in the procurement documentation which is available on SAP Ariba for free

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

London Navigator Team Services

Options: This is detailed in the procurement documentation which is available on SAP Ariba for free

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068907
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076991-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85300000 - Social work and related services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£56,374,308 £10M-£100M
Lots Value
£56,374,308 £10M-£100M
Awards Value
£56,374,308 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
12 Aug 20262 weeks ago
Submission Deadline
19 Jun 2026Expired
Future Notice Date
27 Apr 2026Expired
Award Date
12 Aug 20262 weeks ago
Contract Period
16 Nov 2026 - 15 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Greater London Authority (GLA)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E16 1ZE
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Royal Victoria
Westminster Constituency
West Ham and Beckton

Supplier Information

Number of Suppliers
1
Supplier Name

St Mungo's

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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