Rough Sleeping Services to include Migrant Accommodation Pathway Services, Crisis Prevention and Response Services and London Navigator Team Services

GREATER LONDON AUTHORITY (GLA)

This public procurement record has 3 releases in its history.

TenderUpdate

27 Apr 2026 at 21:42

Tender

27 Apr 2026 at 14:39

Planning

22 Apr 2026 at 15:52

Summary of the contracting process

The Greater London Authority (GLA), with the procurement support of Transport for London (TfL), is currently inviting qualified suppliers to participate in an open procedure to deliver three pan-London services targeting rough sleeping issues via the Mayor's Rough Sleeping Programme. This initiative, aiming to end rough sleeping in London by 2030, comprises three lots: Migrant Accommodation Pathway Services, Crisis Prevention and Response Services, and London Navigator Team Services. The procurement is active, with the tender submission period ending on 19th June 2026 and award notifications expected by 5th October 2026. The contracts, valued at up to £56,374,308, will be executed over an initial term of three years, starting on 1st February 2027, with possibilities for three one-year extensions, subject to performance and funding availability.

This procurement offers substantial business growth opportunities for suppliers skilled in providing social work and community services, particularly those with expertise in supporting non-UK nationals and individuals with histories of rough sleeping. The open procedure is designed to attract small and medium-sized enterprises (SMEs) as well as voluntary, community and social enterprises (VCSEs), making it ideal for organisations that can innovate and extend existing services such as homelessness advice, rapid-response outreach, and support navigation through housing systems. The procurement restricts awards to not exceed 50% of a bidder's annual turnover, ensuring delivery risk management and fostering market diversity. Interested suppliers will benefit from comprehensive guidance and support via TfL's SAP Ariba e-Tendering portal, encouraging a competitive environment for optimal service delivery.

How relevant is this notice?

Notice Title

Rough Sleeping Services to include Migrant Accommodation Pathway Services, Crisis Prevention and Response Services and London Navigator Team Services

Notice Description

Transport for London is procuring on behalf of the Greater London Authority (GLA). The GLA invites suitably qualified suppliers to participate in an Open Procedure for the delivery of three pan-London rough sleeping services. The Mayor's Rough Sleeping Plan of Action sets out the bold vision to end rough sleeping in London by 2030. The services commissioned through this process will play a key role in achieving this ambition, through preventing homelessness and providing specialist support to those who are sleeping rough. This procurement covers the delivery of three lots which are listed below: Lot 1 - Migrant Accommodation Pathways Service (MAPS) This is a specialist service aimed at improving outcomes for non-UK nationals rough sleeping or at risk of rough sleeping in London. It will replace the current MAPS service, which includes the Roma Rough Sleeping Team and the Link Worker Team. The service will include the following elements: A dedicated migrant homelessness advice function through second-tier professional support and direct advice to service users; An assessment and case resolution function for those facing additional barriers to resolving their homelessness, including international reconnections; Access to independent legal advice; Specialist support for Roma people rough sleeping or at risk of rough sleeping; Emergency accommodation provision to facilitate assessing or securing routes out of homelessness for homeless migrants; A system capacity building and coordination function. General Optional Services: Provision of additional staffing Provision of additional accommodation Additional client costs Initial Term of 3 years with 3 optional years - 3+1+1+1. Contract value for the full 6 years is up to PS13.7M. An allowance of up to 50% is included for enacting the optional services, with a maximum possible contract value for the service of up to PS20.5M. Lot 2 - Crisis Prevention and Response Service (CPRS) This is a new service which will replace the current Rapid Response Outreach Team. It will also incorporate the phoneline, currently delivered through the separate StreetLink London service. To enable a transition from current service provision to a new model of support focused on prevention and assisting more people without the need for outreach contact, there is a phased approach to the delivery of the service. Throughout the contract, the service will include: A pan-London, self-referral phoneline service taking calls from people sleeping rough or at imminent risk of sleeping rough. An outreach response on the night transport network. Assessment, triage, advice, guidance and one-off advocacy. In the first year of the contract, the service will also deliver an outreach response to all StreetLink alerts in 26 boroughs. In Year 2, the service will transition away from this outreach-led approach and will then include: A community team providing in-person support across a range of settings Short-term casework for those who require it General Optional Services: Expansion of the capacity of the phoneline Expansion of the night transport function Provision of additional staffing Initial Term of 3 years with 3 optional years - 3+1+1+1. Contract value for the full 6 years is up to PS14.4M. An allowance of up to 50% is included for enacting the optional services, with a maximum possible contract value for the service of up to PS21.6M. Lot 3 - London Navigator Team (LNT) The service provides specialist support for people with long histories of rough sleeping, who are part of the Target Priority Group. It includes: Personalised and intensive support which can stay with people on their journey from the streets to home. Support for people experiencing severe and multiple disadvantage to navigate local systems to access both housing and the support they need in all areas of their life. The LNT Housing Scheme - 40 ringfenced social housing units, housing people from the LNT caseload under a housing-led model. General Optional Services: Supporting any additional properties added to the LNT Housing Scheme Expanding the LNT through the provision of additional staffing Service user costs for any additional cases added to the LNT caseload, above the number which the provider has modelled for in the core service Initial Term of 3 years with 3 optional years - 3+1+1+1. Contract value for the full 6 years is up to PS9.4M. An allowance of up to 50% is included for enacting the optional services, with a maximum possible contract value for the service of up to PS14.2M. The above values include core services and general optional services for each of the three Lots. Contract duration will be for three (3) years and options to extend the contract for a further period of up to three (3) years, exercisable in one or more periods to a maximum of three (3) years. The maximum duration of the contract (including all extensions) will be no more than six (6) years. Total Value (estimated) - PS56,374,308 (full 6-year maximum value including extensions and optional services). This value is across all three services. Contract dates (Estimated)- 3 years initial + up to 3 optional extension years Bidders may apply for multiple lots, however, awards will be limited to up to 50% of the bidder's annual turnover. This controls delivery risk, avoids overreliance on single providers and protects market diversity. Each lot includes core and optional services.

Lot Information

Migrant Accommodation and Pathway Services

Lot 1 - Migrant Accommodation Pathway Services (MAPS) This is a specialist service aimed at improving outcomes for non-UK nationals rough sleeping or at risk of rough sleeping in London. It will replace the current MAPS service, which includes the Roma Rough Sleeping Team and the Link Worker Team. The service will include the following elements: A dedicated migrant homelessness advice function through second-tier professional support and direct advice to service users.

Options: This is detailed in the procurement documentation which is available on SAP Ariba for free

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

Crisis Prevention and Response Services

This is a new service which will replace the current Rapid Response Outreach Team. It will also incorporate the phoneline currently delivered through the separate StreetLink London service. To enable a transition from current service provision to a new model of support focused on prevention and assisting more people without the need for outreach contact, there is a phased approach to the delivery of the service.

Options: This is detailed in the procurement documentation which is available on SAP Ariba for free

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

London Navigator Team Services

Lot 3 The service provides specialist support for people with long histories of rough sleeping who are part of the Target Priority Group. It includes: Personalised and intensive support which can stay with people on their journey from the streets to home. Support for people experiencing severe and multiple disadvantage to navigate local systems to access both housing and the support they need in all areas of their life.

Options: This is detailed in the procurement documentation which is available on SAP Ariba for free

Renewal: The contracts are being procured for an initial duration of 3 years with an option to extend in whole or in part and may be allocated in any configuration comprising full years or fractional periods expressed in months for up to a further 3 years.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068907
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/038259-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services


CPV Codes

85300000 - Social work and related services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£56,374,308 £10M-£100M
Lots Value
£56,374,308 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Apr 20261 months ago
Submission Deadline
19 Jun 2026Expired
Future Notice Date
27 Apr 2026Expired
Award Date
Not specified
Contract Period
1 Feb 2027 - 31 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
GREATER LONDON AUTHORITY (GLA)
Additional Buyers

TRANSPORT FOR LONDON

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E16 1ZE
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified

Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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        "submissionMethodDetails": "This procurement process is being conducted electronically on TfL's e-Tendering portal SAP Ariba and suppliers must be registered on SAP Ariba to participate in this opportunity. Participation and Tender documentation will be available on SAP Ariba to all interested suppliers. SAP Ariba can be accessed via the following link: - https://service.ariba.com/Supplier.aw SAP Ariba Registration: The following instructions explain TfL's e-Tendering portal and provide guidance on how interested parties will be able to communicate with TfL in relation to this exercise. Suppliers are requested to first check whether their organisation is already registered on SAP Ariba before self-registering to avoid creating a duplicate registration. Suppliers are also requested to ensure that the contact details of all supplier personnel that will participate in this procurement activity are listed in your organisation's SAP Ariba registration details. (1) To register or to check if your organisation is already registered to SAP Ariba, log on to: https://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL Guidance on registering is available through the following link: https://content.tfl.gov.uk/supplier-registration.pdf (2) Upon completion of step 1, interested suppliers must email socialimpactinitiatives@tfl.gov.uk@tfl.gov.uk providing the following details: - Organisation name as registered in SAP Ariba; - SAP Ariba supplier ID; - A single point of contact registered on SAP Ariba; first name and surname; - Your email address registered with SAP Ariba; - Details of your role with your organisation as registered with SAP Ariba; and - Details of other contacts registered in SAP Ariba that you wish to to be added to the SAP Ariba sourcing event; name Completion of these steps will enable TfL to invite interested suppliers to the sourcing event in SAP Ariba to: - gain access to procurement documents; - allowing interested suppliers to view documents; and - submit their ITT responses via SAP Ariba. Please contact Ariba_Supplier_Enablement@tfl.gov.uk in the first instance should you experience any problems with the portal for issues related SAP Ariba registration. Suppliers must read the instructions carefully before proceeding with registration and are advised to satisfy themselves that they understand all the supplied information before submitting their participation and tender responses. Central Digital Platform: As part of the participation, suppliers should also be registered on the Central Digital Platform and have completed all the relevant registration questions. Further details can be found here: https://www.gov.uk/government/publications/procurement-act-2023-short-guides/the-procurement-act-2023-a-short-guide-for-suppliers-html -how-to-register-your-organisation-and-first-administrator-on-find-a-tender-in-three-easysteps-html",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-06-19T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2026-06-01T17:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-10-05T23:59:59+01:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "038157-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/038157-2026",
                "datePublished": "2026-04-27T15:39:24+01:00",
                "format": "text/html"
            },
            {
                "id": "038259-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/038259-2026",
                "datePublished": "2026-04-27T22:42:26+01:00",
                "format": "text/html"
            }
        ],
        "amendments": [
            {
                "id": "038259-2026",
                "description": "Transport for London is procuring on behalf of the Greater London Authority (GLA). The GLA invites suitably qualified suppliers to participate in an Open Procedure for the delivery of three pan-London rough sleeping services. The Mayor's Rough Sleeping Plan of Action sets out the bold vision to end rough sleeping in London by 2030. The services commissioned through this process will play a key role in achieving this ambition, through preventing homelessness and providing specialist support to those who are sleeping rough. This procurement covers the delivery of three lots which are listed below:"
            }
        ]
    },
    "language": "en"
}