Award

Keeping Dialysis Patients Warm & Well

WALES & WEST UTILITIES LIMITED

This public procurement record has 1 release in its history.

Award

08 May 2026 at 11:12

Summary of the contracting process

The public procurement process, titled "Keeping Dialysis Patients Warm & Well," has been initiated by Wales & West Utilities Limited, in collaboration with other major gas networks including Northern Gas Networks Limited, Cadent Gas Limited, and Scotia Gas Networks Limited. The procurement falls under the services category with a focus on safety education services across the UK. This contract is intended as a direct award based on the premise of providing non-clinical support services to vulnerable dialysis patients nationwide. The contract, valued at GBP 1,320,000 gross, is set to commence on 14th May 2026 and conclude on 30th March 2028, with delivery locations spanning various UK regions. The procurement process is currently complete and is aligned with the organisations' Customer Vulnerability Strategy and is supported by the Vulnerability and Carbon Monoxide Allowance (VCMA).

This procurement offers substantial opportunities for business growth, particularly for organisations experienced in providing specialised support services to vulnerable groups. Kidney Care UK, identified as the only suitable provider, is uniquely positioned with its national infrastructure that reaches across numerous NHS renal units. Businesses aligned with providing financial, emotional, and practical support, or those focused on energy safeguarding and developing public service support for health-related vulnerabilities, can find significant growth opportunities in aligning with or supporting Kidney Care UK's initiatives. The contract facilitates collaboration with Gas Distribution Networks (GDNs), allowing businesses to not only grow by delivering crucial support but also by ensuring the well-being and stability of thousands of households with kidney patients across the UK.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

Keeping Dialysis Patients Warm & Well

Notice Description

WWU and the named gas networks, are intending to direct award a contract for the provision of a nationwide service for a lifeline to dialysis patients. This is aligned to our Customer Vulnerability Strategy which focusses on supporting priority customer groups. This will be funded through our Vulnerability and Carbon Monoxide Allowance (VCMA), which allows the gas networks to provide additional support to vulnerable customers and to promote carbon monoxide awareness. This contract will deliver specialist, non clinical support embedded within NHS renal units across the UK, alongside a dedicated, national telephone support line. Working with the GDNs, KCUK will directly address the significant medical, financial and social pressures faced by people living with chronic kidney disease by delivering a coordinated set of high impact support activities designed to improve safety, stability and quality of life for vulnerable households across the GDN regions. Building on Kidney Care UK's established national infrastructure and existing partnership with the GDNs, the service will provide immediate and long-term assistance through an integrated model of financial, emotional, practical and energy safeguarding support. Services include: * Direct financial support through KCUK hardship grants programme * Income maximisation, including specialist advice on welfare entitlement and PIP * Mitigating cost of living challenges with advice and support to access utility tariffs, energy consumption, and transport costs * Tailored money and energy support * KCUK holiday grants * Free renal counselling * Free, high quality patient information * Peer support through our Young Adult Kidney Group (16-30) * PSR referrals * Carbon monoxide awareness * CKD training for GDN teams and visits to renal units

Procurement Information

Kidney Care UK is the only nationally established organisation delivering specialist, non clinical support embedded within NHS renal units across the UK, alongside a dedicated, national telephone support line. Kidney Care UK is uniquely positioned as the sole provider able to deliver this integrated support model at national scale across all four GDN network areas, ensuring consistent access and equity of provision for kidney patients regardless of geography. Its delivery model is embedded within renal care pathways through longstanding partnerships with NHS renal teams and is staffed by trained advisors with specialist expertise in kidney disease and associated financial, emotional, and social vulnerabilities. There are no other organisations that can provide the scope across the required geographical network.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069489
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/042452-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services


CPV Codes

80330000 - Safety education services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,100,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
8 May 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 May 20266 days ago
Contract Period
13 May 2026 - 30 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WALES & WEST UTILITIES LIMITED
Additional Buyers

CADENT GAS LIMITED

NORTHERN GAS NETWORKS LIMITED

SCOTIA GAS NETWORKS LIMITED

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8FZ
Post Town
Newport
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified

Local Authority
Reigate and Banstead
Electoral Ward
Horley Central & South
Westminster Constituency
Dorking and Horley

Supplier Information

Number of Suppliers
1
Supplier Name

BRITISH KIDNEY PATIENT ASSOCIATION(THE

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-069489-2026-05-08T12:12:59+01:00",
    "date": "2026-05-08T12:12:59+01:00",
    "ocid": "ocds-h6vhtk-069489",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-05046791",
            "name": "Wales & West Utilities Limited",
            "identifier": {
                "scheme": "GB-COH",
                "id": "05046791"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PMVL-3238-DQDX"
                }
            ],
            "address": {
                "streetAddress": "Wales & West House",
                "locality": "Newport",
                "postalCode": "NP10 8FZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKL21"
            },
            "contactPoint": {
                "email": "wwuprocurement@wwutilities.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "privateUtility",
                        "scheme": "UK_CA_TYPE",
                        "description": "Private utility"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-05167070",
            "name": "NORTHERN GAS NETWORKS LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "05167070"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PRNB-9357-PVLR"
                }
            ],
            "address": {
                "streetAddress": "1100 Century Way",
                "locality": "Colton Leeds",
                "postalCode": "LS15 8TU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKE42"
            },
            "contactPoint": {
                "email": "procurement@northerngas.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "privateUtility",
                        "scheme": "UK_CA_TYPE",
                        "description": "Private utility"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-10080864",
            "name": "CADENT GAS LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "10080864"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PNHM-3269-DNNL"
                }
            ],
            "address": {
                "streetAddress": "Cadent Gas Limited, Pilot Way",
                "locality": "Coventry",
                "postalCode": "CV7 9JU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG13"
            },
            "contactPoint": {
                "email": "procurementservices@cadentgas.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://cadentgas.com/",
                "classifications": [
                    {
                        "id": "privateUtility",
                        "scheme": "UK_CA_TYPE",
                        "description": "Private utility"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-04958135",
            "name": "SCOTIA GAS NETWORKS LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "04958135"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PBCH-7111-MHPG"
                }
            ],
            "address": {
                "streetAddress": "St Lawrence House",
                "locality": "Horley",
                "postalCode": "RH6 9HJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ26"
            },
            "contactPoint": {
                "email": "PA23CentralDigitalPlatform@sgn.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "privateUtility",
                        "scheme": "UK_CA_TYPE",
                        "description": "Private utility"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-01228114",
            "name": "BRITISH KIDNEY PATIENT ASSOCIATION(THE)",
            "identifier": {
                "scheme": "GB-COH",
                "id": "01228114"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PZPM-4582-NZZL"
                }
            ],
            "address": {
                "streetAddress": "3 The Windmills",
                "locality": "Alton",
                "postalCode": "GU34 1EF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ36"
            },
            "contactPoint": {
                "email": "katharine.lovegrove@kidneycareuk.org"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.kidneycareuk.org",
                "scale": "large",
                "vcse": true
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-05046791",
        "name": "Wales & West Utilities Limited"
    },
    "tender": {
        "id": "WWU1576",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Keeping Dialysis Patients Warm & Well",
        "description": "WWU and the named gas networks, are intending to direct award a contract for the provision of a nationwide service for a lifeline to dialysis patients. This is aligned to our Customer Vulnerability Strategy which focusses on supporting priority customer groups. This will be funded through our Vulnerability and Carbon Monoxide Allowance (VCMA), which allows the gas networks to provide additional support to vulnerable customers and to promote carbon monoxide awareness. This contract will deliver specialist, non clinical support embedded within NHS renal units across the UK, alongside a dedicated, national telephone support line. Working with the GDNs, KCUK will directly address the significant medical, financial and social pressures faced by people living with chronic kidney disease by delivering a coordinated set of high impact support activities designed to improve safety, stability and quality of life for vulnerable households across the GDN regions. Building on Kidney Care UK's established national infrastructure and existing partnership with the GDNs, the service will provide immediate and long-term assistance through an integrated model of financial, emotional, practical and energy safeguarding support. Services include: * Direct financial support through KCUK hardship grants programme * Income maximisation, including specialist advice on welfare entitlement and PIP * Mitigating cost of living challenges with advice and support to access utility tariffs, energy consumption, and transport costs * Tailored money and energy support * KCUK holiday grants * Free renal counselling * Free, high quality patient information * Peer support through our Young Adult Kidney Group (16-30) * PSR referrals * Carbon monoxide awareness * CKD training for GDN teams and visits to renal units",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "Kidney Care UK is the only nationally established organisation delivering specialist, non clinical support embedded within NHS renal units across the UK, alongside a dedicated, national telephone support line. Kidney Care UK is uniquely positioned as the sole provider able to deliver this integrated support model at national scale across all four GDN network areas, ensuring consistent access and equity of provision for kidney patients regardless of geography. Its delivery model is embedded within renal care pathways through longstanding partnerships with NHS renal teams and is staffed by trained advisors with specialist expertise in kidney disease and associated financial, emotional, and social vulnerabilities. There are no other organisations that can provide the scope across the required geographical network.",
        "specialRegime": [
            "lightTouch"
        ],
        "lots": [
            {
                "id": "1",
                "status": "complete",
                "suitability": {
                    "vcse": true
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            }
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "singleSuppliersTechnicalReasons"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Keeping Dialysis Patients Warm & Well",
            "status": "pending",
            "value": {
                "amountGross": 1320000,
                "amount": 1100000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-01228114",
                    "name": "BRITISH KIDNEY PATIENT ASSOCIATION(THE)"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "80330000",
                            "description": "Safety education services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKC",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKD",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKE",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKF",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKG",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKH",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKI",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKJ",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKL",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKM",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-05-14T00:00:00+01:00",
                "endDate": "2028-03-30T23:59:59+01:00"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "042452-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/042452-2026",
                    "datePublished": "2026-05-08T12:12:59+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-05-14T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ],
    "language": "en"
}