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Provision of Revenues & Benefits Service

London Borough of Barnet

This public procurement record has 2 releases in its history.

Award

03 Sep 2026 at 09:27

UK7 - Contract Details Notice
Award

11 May 2026 at 14:13

UK6 - Contract Award Notice
Summary of the contracting process

The London Borough of Barnet procured a fully outsourced revenues and benefits service, including customer services. The requirement covers the administration and delivery of council tax, business rates and housing benefit functions, together with the associated contact and support services for residents and businesses. It is a public-sector business service delivered for Barnet in London. The procurement was run by the London Borough of Barnet, which will use the service to manage its revenues and benefits operations through an external provider. The classification places the requirement within business services, including consulting and related operational support. This is a single integrated requirement rather than separate service packages, so suppliers need to address the full revenues and benefits service scope, including customer-facing provision.

The procurement is complete and has been awarded following a competitive further competition under the CCS RM6295 Outsource Services framework, Lot 2 (Business Services), using a selective procedure. The single lot was awarded to Liberata UK Ltd on 11 May 2026. The award and signed contract value is £43,883,000 excluding VAT, or £52,659,600 including VAT. The contract was signed on 6 August 2026 and runs from 1 October 2026 to 30 September 2031, with an option to extend by two years, subject to performance and budget, to 30 September 2033. The contract includes performance measures for council tax in-year collection, business rates in-year collection, new housing benefit claims and housing benefit change processing.

This opportunity demonstrates sustained demand from the London Borough of Barnet for an established, end-to-end revenues and benefits operator rather than a narrowly specialised supplier. Businesses seeking to compete when the requirement next returns would need capability across council tax collection, business rates administration and housing benefit services, alongside resident and business customer contact. Credible suppliers should be able to manage high-volume public-sector casework, process new claims and changes accurately, and provide reliable operational reporting against service performance measures. Experience delivering outsourced local-government revenues and benefits functions, with the systems, trained staff, governance and service-continuity arrangements to run an integrated service, would be important. Suppliers should also be able to demonstrate consistent performance and financial resilience.

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Notice Information

Notice Title

Provision of Revenues & Benefits Service

Notice Description

Provision of a fully outsourced Revenues and Benefits Service, to include Revenues & Benefits Customer Services. This service has been procured through further competition under CCS framework RM6295 Outsource Services, Lot 2, Business Services. The contract to be for an initial 5 year period commencing 1 October 2026 with 2 year extension option subject to performance and budget.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0695c9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083291-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£43,883,000 £10M-£100M
Contracts Value
£43,883,000 £10M-£100M

Notice Dates

Publication Date
3 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 May 20264 months ago
Contract Period
1 Oct 2026 - 30 Sep 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Barnet
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW9 4EW
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI71 Barnet
Delivery Location
Not specified
Local Authority
Barnet
Electoral Ward
Colindale North
Westminster Constituency
Hendon

Supplier Information

Number of Suppliers
1
Supplier Name

Liberata UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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