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Mental Health Service Users Benefits Advice Services

Cardiff and Vale University Health Board

This public procurement record has 2 releases in its history.

Award

01 Jun 2026 at 12:13

Award Notice
Planning

15 May 2026 at 16:08

Planning Notice
Summary of the contracting process

The Cardiff and Vale University Health Board is in the process of awarding a contract for "Mental Health Service Users Benefits Advice Services" under the Provider Selection Regime Wales (PSR Wales). This community health services contract, valued at £252,400, focuses on delivering bespoke welfare benefits and debt advice to adults with mental health difficulties across Cardiff and Vale of Glamorgan. The procedure adopted is a limited procurement method, proceeding without prior publication of a call for competition, and the award is currently in the standstill period. The decision is due by 10th June 2026, and it marks the start of formalised service provision, which is planned to commence on 1st April 2027. The contract aims for continuity with an existing provider to avoid disruption of services currently being offered.

This tender presents significant opportunities for businesses specialising in community health services, particularly those with expertise in mental health support and financial advisory services. Companies that already have established partnerships with statutory organisations and experience working in integrated settings will find this opportunity particularly advantageous. The service will require flexible, person-centred delivery models, which include face-to-face interaction, outreach, and home visits, underscoring the need for adaptable service providers. For businesses, the contract offers a chance to grow by building a strong relationship with the Cardiff and Vale University Health Board and contributing to a meaningful social service that supports vulnerable community members.

How relevant is this notice?

Notice Information

Notice Title

Mental Health Service Users Benefits Advice Services

Notice Description

Cardiff and Vale UHB intends to commission a community-based service providing specialist welfare benefits and debt advice to adults with mental health problems. The service will support individuals to maximise income, reduce or manage debt, and improve overall health and wellbeing.

Lot Information

Lot 1

Cardiff and Vale University Health Board intends to commission a community-based Mental Health Welfare Benefits and Debt Advice Service for adults aged 18+ experiencing mental health difficulties across Cardiff and the Vale of Glamorgan. The service will provide specialist, holistic advice and casework support to address complex welfare benefits and debt issues, recognising the interrelationship between financial hardship and mental health. The service will support individuals to maximise their income by ensuring access to all appropriate welfare benefits, provide representation and assistance with appeals, and offer specialist debt advice including debt management, negotiation with creditors, and access to appropriate debt relief options. It will focus on early intervention and prevention to reduce the escalation of financial problems, including the risk of homelessness and crisis situations, and will aim to improve financial resilience and long-term independence. Delivery will be flexible, accessible and person-centred, offering support through a range of channels including face-to-face appointments, outreach provision, home and hospital visits where appropriate, and other accessible formats. The service will work collaboratively with statutory and third sector partners, including mental health services, to ensure coordinated pathways of support and improved access for vulnerable individuals. The overarching aim of the service is to improve financial stability, reduce stress associated with debt and financial insecurity, and contribute to improved mental health, wellbeing, and the ability for individuals to maintain independent living within their communities. This notice is an intention to award a contract under the Most Suitable Provider Process. This is an existing service with an existing provider. The contract is for a period of 3 years, with the option to extend for 2 further years in 12-month intervals at the Health Board's discretion, commencing 1st April 2027 to 31st March 2030 (31st March 2032).

Procurement Information

This is a Provider Selection Regime Wales (PSR Wales) intention to award notice. The awarding of this contract is subject to the Health Services (Provider Selection Regime) (Wales) Regulations 2025. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 10th June 2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR Wales

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069a4a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/051332-2026
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85323000 - Community health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£252,400 £100K-£500K

Notice Dates

Publication Date
1 Jun 20264 months ago
Submission Deadline
Not specified
Future Notice Date
1 Jun 2026Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cardiff and Vale University Health Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF14 4HH
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL22 Cardiff and Vale of Glamorgan
Local Authority
Cardiff
Electoral Ward
Heath
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
1
Supplier Name

RIVERSIDE ADVICE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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