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IT Tender

Biggleswade Town Council

This public procurement record has 2 releases in its history.

Award

25 Sep 2026 at 15:58

UK6 - Contract Award Notice
Tender

28 May 2026 at 11:52

UK4 - Tender Notice
Summary of the contracting process

Biggleswade Town Council has awarded a contract for comprehensive IT support services. The supplier is responsible for managing the Council’s existing IT infrastructure, telephony, connectivity, software licensing and cyber security as one end-to-end service, with dedicated account management, consolidated billing and defined service contacts and performance measures. The work supports a hybrid working environment across the Council’s estate, including Microsoft 365, network and Wi-Fi infrastructure, meeting-room technology, remote staff, hybrid Council meetings using Zoom and YouTube, and mobile technology for frontline services. This is a managed IT services requirement (CPV 72000000). Delivery is described across England; the Council is based in Biggleswade, Bedfordshire.

The procurement is complete and the contract has been awarded to IP EXCHANGE (MSP) LIMITED following an open, below-threshold competitive procedure. The award was made on 25 September 2026, at £91,959 excluding VAT (£110,350 including VAT). The initial contract term runs from 1 November 2026 to 31 October 2029, with an option to extend for up to two further years, subject to performance and continued need. The Council may also purchase additional licences, hardware, telephony or connectivity equipment, and project or cyber security consultancy services under the contract terms. There was one lot, and all 31 final-stage bids were from SMEs. Evaluation considered technical fit, quality, price, social value, and supplier experience and capability.

For the next comparable requirement from Biggleswade Town Council, a credible provider will need to deliver joined-up managed IT support across infrastructure, telephony, connectivity, licensing and cyber security, rather than a narrow single-product service. The work calls for the capacity to support Microsoft 365, network and Wi-Fi, meeting-room systems, remote and hybrid working, and mobile devices used by frontline services. Strong evidence of reliable, maintainable and user-friendly services, compatibility and scalability, and effective security will matter, alongside account management and the ability to meet service levels and performance measures. Suppliers should be ready to provide a consolidated service and billing model, and to handle additional licences, equipment, installations, projects and cyber security consultancy. The competitive field included 31 final-stage bids, all from SMEs; social and environmental contribution also formed part of evaluation.

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Notice Information

Notice Title

IT Tender

Notice Description

Contract award for the provision of comprehensive IT Support services for Biggleswade Town Council. The scope of the contract includes the full management of existing IT infrastructure, telephony, connectivity, licensing, and cyber security. The provider will be a single preferred supplier responsible for end-to-end support services, dedicated account management, and consolidated billing, operating under clearly defined points of contact and key performance indicators. The services will support a flexible, hybrid working environment across the Council's estate, managing established investments in Microsoft 365, network/Wi-Fi infrastructure, cyber security, and meeting room technology. This includes supporting remote staff, hybrid Council meetings (utilising Zoom and YouTube), and mobile technology across various frontline Council services. This procurement was conducted via a competitive tendering procedure in accordance with the Procurement Act 2023.

Lot Information

Lot 1

Renewal: The contract will initially run for three years, with the option to extend subject to satisfactory performance and mutual agreement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a766
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091145-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
£100,000 £100K-£500K
Awards Value
£91,959 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Sep 20261 weeks ago
Submission Deadline
31 Jul 2026Expired
Future Notice Date
Not specified
Award Date
25 Sep 20261 weeks ago
Contract Period
1 Nov 2026 - 31 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Biggleswade Town Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIGGLESWADE
Postcode
SG18 8DL
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH25 Central Bedfordshire
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Central Bedfordshire
Electoral Ward
Biggleswade West
Westminster Constituency
North Bedfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

IP EXCHANGE (MSP) LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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