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Hearing Support Services

Cheshire East Borough Council

This public procurement record has 2 releases in its history.

Tender

05 Oct 2026 at 11:47

UK4 - Tender Notice
Planning

05 Jun 2026 at 11:02

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Cheshire East Council is buying a hearing support service for d/Deaf people and people with hearing impairment who live in Cheshire East. The service covers information and advice, communication support including British Sign Language, face-to-face hearing support assessments, and providing equipment in people’s homes. It is intended for people of all ages, including those with dual sensory loss (deafblind); for people with severe dual sensory loss, the provider is expected to deliver the hearing-related support element. This is a community and social support service, rather than a supply-only equipment contract. Delivery is across Cheshire East.

The council invited offers through an open competition, and the process reached tender. Bids were due by 26 October 2026 at 12:00 UTC. The contract is scheduled to run from 1 April 2027 to 31 March 2030, with two possible extensions, each available if needed, and a maximum end date of 31 March 2032. The estimated value is £312,500. There is one lot. Evaluation has a qualifying Procurement Specific Questionnaire stage followed by financial and qualitative assessment under the RFQ award criteria; only responses that pass the qualifying criteria proceed to award assessment. Electronic submission is allowed.

The requirement is suited to providers able to support people with hearing impairment across a range of ages and needs, combining practical, person-centred advice with specialist communication and assessment services. Relevant capability includes delivering British Sign Language communication support, conducting face-to-face hearing support assessments, and supplying or arranging equipment for use in service users’ homes. Experience supporting d/Deaf people and people with dual sensory loss would be particularly pertinent, including the ability to provide hearing-related support for people with severe deafblindness. The council identifies the opportunity as suitable for small and medium-sized businesses and for voluntary, community and social enterprises, so it may suit specialist local charities and smaller service providers as well as larger organisations with the necessary service delivery capacity.

How relevant is this notice?

Notice Information

Notice Title

Hearing Support Services

Notice Description

Cheshire East Council is seeking a provider to deliver a hearing support service for D/deaf people living in Cheshire East. This includes information and advice, support with communication (BSL) and face to face hearing support assessments and provision of equipment in the home.

Lot Information

Lot 1

Renewal: 2 x possible extensions available to use if needed

Planning Information

Cheshire East Council is conducting a soft market testing survey to inform the future design of our all-age hearing impairment support service commission to support people with a hearing impairment (d/Deaf) and dual sensory loss (deafblind). Note: for people with a severe dual sensory loss (deafblind), it is expected that the provider would provide the hearing related support element. The soft market testing will provide an opportunity to obtain insight from providers who may be interested in providing a hearing impairment support service in Cheshire East. The closing date for this survey is 26th June 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ae6f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093735-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£312,500 £100K-£500K
Lots Value
£312,500 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Oct 2026Yesterday
Submission Deadline
26 Oct 20263 weeks to go
Future Notice Date
1 Sep 2026Expired
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cheshire East Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CREWE
Postcode
CW1 2JZ
Postcode Area
Crewe
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD62 Cheshire East
Delivery Location
TLD62 Cheshire East
Local Authority
Cheshire East
Electoral Ward
Crewe Central
Westminster Constituency
Crewe and Nantwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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