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Microsoft Enterprise Support Services

Financial Conduct Authority

This public procurement record has 3 releases in its history.

Award

27 Jul 2026 at 14:56

UK7 - Contract Details Notice
Award

15 Jun 2026 at 17:12

UK6 - Contract Award Notice
Award

11 Jun 2026 at 18:10

UK5 - Transparency Notice
Summary of the contracting process

The Financial Conduct Authority (FCA) procured Microsoft Enterprise Support Services to support all its Microsoft services, including proactive workshops. The requirement covers IT support, consulting and related technical expertise across the FCA’s Microsoft estate, with the purpose of addressing risks and issues quickly, maintaining operational resilience and providing a direct escalation route. Delivery is across the United Kingdom. The buying organisation is the FCA, a central government public authority based in London. This is a services requirement rather than a purchase of software products or physical equipment. The scope is relevant to suppliers providing enterprise-level Microsoft support, technical advisory services, proactive service management, troubleshooting and escalation support for organisations that rely heavily on Microsoft products and services.

The procurement is complete and has been awarded following a direct award procedure. Microsoft Ltd was selected on 24 April 2026 for the single lot. The award and contract value is £1,310,828 net, or £1,572,993.60 including VAT. The award covers a contract running from 1 July 2026 to 30 June 2029, and the contract was signed on 30 June 2026. The FCA justified the direct award on the basis that Microsoft could provide dedicated resources and technical expertise at scale, end-to-end coverage of the FCA’s Microsoft estate, and faster resolution than alternative solutions. The stated rationale also refers to exclusive intellectual property or technical reasons, and a repeat, extension or partial replacement requirement. The award is above the relevant threshold.

This procurement indicates demand from the FCA for comprehensive, enterprise-scale Microsoft support rather than a narrowly defined helpdesk service. A credible future competitor would need strong Microsoft-specific technical capability, dedicated specialist resource and the capacity to support a substantial Microsoft estate across the United Kingdom. Experience of proactive workshops, risk identification, troubleshooting, incident resolution and operational continuity would be important, alongside the ability to provide a clear escalation route and respond quickly when business-critical services are affected. Suppliers would also need to demonstrate resilience, dependable service management and sufficient scale to provide end-to-end coverage. The requirement is particularly relevant to Microsoft enterprise partners, managed service providers and specialist IT consultancies with deep technical expertise and experience supporting public authorities or other highly regulated organisations.

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Notice Information

Notice Title

Microsoft Enterprise Support Services

Notice Description

Support for all Microsoft services including proactive workshops.

Procurement Information

Microsoft is able to supply dedicated resource and technical expertise at scale, allowing for risks and issues to be addressed and resolved far quicker than alternative solutions. The end-to-end coverage of the estate means the business enjoys greater operational resilience as well as having a direct escalation point to help resolve issues.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b38f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070854-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,310,828 £1M-£10M
Contracts Value
£1,310,828 £1M-£10M

Notice Dates

Publication Date
27 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Apr 20264 months ago
Contract Period
1 Jul 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Conduct Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

Microsoft Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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