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Home and Settle Service

London Borough of Newham

This public procurement record has 2 releases in its history.

TenderUpdate

22 Jul 2026 at 11:39

Tender Notice
Award

16 Jun 2026 at 13:03

Award Notice
Summary of the contracting process

The London Borough of Newham procured the Home and Settle Service, a community health and practical support service for adults with limited local support networks after hospital discharge. The service helps people return home safely and re-establish daily routines, independence, social connection and community-based recovery. It does not provide personal care and is a non-regulated service, so delivery does not require a Care Quality Commission-registered provider. The work is intended for delivery in London, for people supported through Newham’s adult health and social care services. The requirement is suitable for organisations able to coordinate practical, low-level assistance, including voluntary-sector providers using trained volunteers alongside appropriate operational support.

The procurement has been formally awarded under Direct Award Process C of the Health Care Services (Provider Selection Regime) Regulations 2023, without a prior call for competition. Age UK East London was selected as the existing provider. The award was dated 13 June 2026 and the contract was signed for an approximate lifetime value of £600,000. It commenced on 1 July 2026 for three years, with an option for two further 12-month extensions at the authority’s discretion and subject to governance. The evaluation gave equal 20% weightings to Quality and Innovation; Value; Integration, Collaboration and Service Sustainability; Improving Access, Reducing Health Inequalities and Facilitating Choice; and Social Value. The authority assessed the provider against basic selection requirements and considered it likely to continue meeting the service criteria.

This award indicates established demand in Newham for practical post-discharge support that sits outside regulated personal care. A credible future competitor would need to help adults return home safely, rebuild everyday routines and maintain independence through reliable, low-level assistance rather than clinical or personal-care provision. Relevant strengths include experience supporting people after hospital discharge, understanding of community-based recovery, and the ability to build social connection for adults with limited local networks. Organisations should be able to demonstrate consistent service quality, innovation, value for money, effective collaboration with health and social care partners, and action to improve access and reduce health inequalities. A strong voluntary-sector model, with trained volunteers properly coordinated and supported, would align closely with this requirement’s delivery approach and social-value emphasis.

How relevant is this notice?

Notice Information

Notice Title

Home and Settle Service

Notice Description

This is a notice of the Authority's intention to award the proposed contract for the Service to the existing provider pursuant to Regulation 9 (3) of the Health Care Services (Provider Selection Regime) Regulations 2023, Direct Award Process C. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award and neither does Procurement Act 2023. The Home and Settle Service operates as a non regulated support service, meaning it does not require delivery by a CQC registered provider. Its purpose is to assist adults with limited local support networks to return home safely and re establish daily routines after hospital discharge, without providing any form of personal care. Because the service focuses solely on practical, low level support, it is well suited to delivery within the voluntary sector, where trained volunteers can contribute to tasks that enhance independence, social connection, and community based recovery.

Lot Information

Lot 1

This is a notice of the Authority's intention to award the proposed contract for the Service to the existing provider pursuant to Regulation 9 (3) of the Health Care Services (Provider Selection Regime) Regulations 2023, Direct Award Process C. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award and neither does Procurement Act 2023. The Home and Settle Service operates as a non regulated support service, meaning it does not require delivery by a CQC registered provider. Its purpose is to assist adults with limited local support networks to return home safely and re establish daily routines after hospital discharge, without providing any form of personal care. Because the service focuses solely on practical, low level support, it is well suited to delivery within the voluntary sector, where trained volunteers can contribute to tasks that enhance independence, social connection, and community based recovery. Additional information: This is a notice of the Authority's intention to award the proposed contract for the Service to the existing provider pursuant to Regulation 9 (3) of the Health Care Services (Provider Selection Regime) Regulations 2023, Direct Award Process C. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award and neither does Procurement Act 2023. This is not tender process under either of those regulations. The standstill period begins on the day after the publication of this notice. Representations by providers must be made in writing in accordance with Regulation 12 (3) of the PSR to the Authority by midnight at the end of the 26th of June 2026 via email to procurement.support@newham.gov.uk. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under Direct Award Process C of the Provider Selection Regime The approximate lifetime value of the contract is PS600,000. The new contract would commence on the 1st of July 2026 for a duration of 3 years with the option to extend for a further 2 years (1+1) at the sole in discretion of the Authority and in line with the governance process. The award decision makers are the Corporate Director of Adults & Health & Cabinet Member for Health, Adult Social Care and Environment. There were no declared conflicts of interest or potential conflicts of Interests. The basis for awarding this proposed Contract was in accordance with the PSR Regulations and included: (a) The Authority satisfying itself that the considerable change threshold was not met. (b) The Authority satisfying itself that the existing provider is satisfying its existing contract and will likely satisfy the proposed contract to a sufficient standard , including assessment against the Basic Selection Criteria (proposed provider met the basic selection criteria of Schedule 16 via assessment of a standard questionnaire). The provider has been assessed against the following PSR criteria - Quality and Innovation (20%), Value (20%), Integration, Collaboration and Service Sustainability(20%),Improving Access, Reducing Health Inequalities and Facilitating Choice (20%), Social Value (20%). The relative importance of the criteria was determined based upon the key delivery requirements of the service specification with a greater emphasis on quality criterion. The assessment determined that the provider was meeting the key criteria outlined and were likely to continue to meet the key criteria under the new contract.

Options: Option to extend 12 + 12 months

Procurement Information

This is a notice of the Authority's intention to award the proposed contract for the Service to the existing provider pursuant to Regulation 9 (3) of the Health Care Services (Provider Selection Regime) Regulations 2023, Direct Award Process C. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award and neither does Procurement Act 2023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b5e5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069078-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85323000 - Community health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£600,000 £500K-£1M

Notice Dates

Publication Date
22 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Jun 20262 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Newham
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E16 2QU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI41 Hackney and Newham
Local Authority
Newham
Electoral Ward
Royal Albert
Westminster Constituency
West Ham and Beckton

Supplier Information

Number of Suppliers
1
Supplier Name

Age UK East London

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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