Microsoft Support | D3 Tenders

Notice Information

Get alerts for notices like these

Notice Title

Microsoft Support

Notice Description

Wales & West Utilities Limited have utilised its parent company's group agreement with Microsoft migrated various business application workloads to the cloud. Additionally, through the agreement there has been investment in Workplace Services technology in the form of Microsoft 365 and other components. As an CNI organisation, these platforms and application require higher levels of support than what is provided by standard support.

Procurement Information

This contract is proposed for direct award to Microsoft under the grounds of absence of competition for technical reasons, in accordance with the Procurement Act 2023. Wales & West Utilities currently utilises its parent company's Group Enterprise Agreement with Microsoft for the provision of critical cloud and workplace services, including IaaS, PaaS via Microsoft Azure, and Modern Workplace services through Microsoft 365. The organisation requires enhanced support for these services to ensure service levels exceed the standard offering, particularly for production systems hosted within the cloud environment. Microsoft Unified Support provides this enhanced capability and is intrinsically linked to Microsoft's proprietary technology stack and existing enterprise agreement structure. Due to the technical integration, dependency on Microsoft's platform, and the necessity for vendor-specific expertise to maintain and support these services at the required level, no alternative supplier is capable of delivering an equivalent service. On this basis, Microsoft is considered the only supplier capable of delivering the required services, and a direct award is therefore justified.

Notice Details

Get alerts for notices like these

Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06b66f
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/057185-2026
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: UK6 - Contract Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Direct
Procurement Method Details: Direct award
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 72 - IT services: consulting, software development, Internet and support
CPV Codes: 72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: £538,790 £500K-£1M
Contracts Value: Not specified

Notice Dates

Publication Date: 17 Jun 20261 weeks ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 16 Jun 20261 weeks ago
Contract Period: 29 Jun 2026 - 29 Jun 2029 3-4 years
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Complete
Awards Status: Pending
Contracts Status: Not Specified

Buyer & Supplier

Get alerts for notices like these

Contracting Authority (Buyer)

Main Buyer: WALES & WEST UTILITIES LIMITED
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: NEWPORT
Postcode: NP10 8FZ
Post Town: Newport
Country: Wales
Major Region (ITL 1): TLL Wales
Basic Region (ITL 2): TLL5 South East Wales
Small Region (ITL 3): TLL54 Monmouthshire and Newport
Delivery Location: Not specified
Local Authority: Newport
Electoral Ward: Tredegar Park and Marshfield
Westminster Constituency: Newport West and Islwyn

Supplier Information

Number of Suppliers: 1
Supplier Name: MICROSOFT

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/057185-2026
17th June 2026 - Contract award notice on Find a Tender
https://www.find-tender.service.gov.uk/Notice/056873-2026
17th June 2026 - Transparency notice on Find a Tender

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06b66f-2026-06-17T14:39:26+01:00",
    "date": "2026-06-17T14:39:26+01:00",
    "ocid": "ocds-h6vhtk-06b66f",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-05046791",
            "name": "Wales & West Utilities Limited",
            "identifier": {
                "scheme": "GB-COH",
                "id": "05046791"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PMVL-3238-DQDX"
                }
            ],
            "address": {
                "streetAddress": "Wales & West House",
                "locality": "Newport",
                "postalCode": "NP10 8FZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKL21"
            },
            "contactPoint": {
                "email": "wwuprocurement@wwutilities.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "privateUtility",
                        "scheme": "UK_CA_TYPE",
                        "description": "Private utility"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PHCH-6549-ZWVL",
            "name": "Microsoft Corporation",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PHCH-6549-ZWVL"
            },
            "address": {
                "streetAddress": "One Microsoft Way",
                "locality": "Redmond, Washington",
                "postalCode": "98052-6399",
                "country": "US",
                "countryName": "United States",
                "region": "US"
            },
            "contactPoint": {
                "email": "ukcdp@microsoft.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "https://www.microsoft.com/en-gb/",
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-05046791",
        "name": "Wales & West Utilities Limited"
    },
    "tender": {
        "id": "ocds-h6vhtk-06b66f",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Microsoft Support",
        "description": "Wales & West Utilities Limited have utilised its parent company's group agreement with Microsoft migrated various business application workloads to the cloud. Additionally, through the agreement there has been investment in Workplace Services technology in the form of Microsoft 365 and other components. As an CNI organisation, these platforms and application require higher levels of support than what is provided by standard support.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "This contract is proposed for direct award to Microsoft under the grounds of absence of competition for technical reasons, in accordance with the Procurement Act 2023. Wales & West Utilities currently utilises its parent company's Group Enterprise Agreement with Microsoft for the provision of critical cloud and workplace services, including IaaS, PaaS via Microsoft Azure, and Modern Workplace services through Microsoft 365. The organisation requires enhanced support for these services to ensure service levels exceed the standard offering, particularly for production systems hosted within the cloud environment. Microsoft Unified Support provides this enhanced capability and is intrinsically linked to Microsoft's proprietary technology stack and existing enterprise agreement structure. Due to the technical integration, dependency on Microsoft's platform, and the necessity for vendor-specific expertise to maintain and support these services at the required level, no alternative supplier is capable of delivering an equivalent service. On this basis, Microsoft is considered the only supplier capable of delivering the required services, and a direct award is therefore justified.",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            }
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "singleSuppliersTechnicalReasons"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Microsoft Support",
            "status": "pending",
            "value": {
                "amountGross": 646548,
                "amount": 538790,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-PPON-PHCH-6549-ZWVL",
                    "name": "Microsoft Corporation"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72000000",
                            "description": "IT services: consulting, software development, Internet and support"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-06-30T00:00:00+01:00",
                "endDate": "2029-06-29T23:59:59+01:00"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "056873-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/056873-2026",
                    "datePublished": "2026-06-17T08:46:27+01:00",
                    "format": "text/html"
                },
                {
                    "id": "057185-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/057185-2026",
                    "datePublished": "2026-06-17T14:39:26+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-06-30T23:59:59+01:00",
                    "status": "scheduled"
                }
            ],
            "date": "2026-06-17T00:00:00+01:00",
            "standstillPeriod": {
                "endDate": "2026-06-28T23:59:59+01:00"
            }
        }
    ],
    "language": "en"
}