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DN817670 Parcel Locker Services on Hackney Estates

London Borough of Hackney

This public procurement record has 2 releases in its history.

Tender

31 Oct 2026 at 12:27

UK4 - Tender Notice
Planning

23 Jun 2026 at 15:36

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Hackney is seeking one supplier to design, install and run an automated parcel-locker network on selected council housing estates, with scope to add other council-owned sites. The service covers site surveys and deployment planning; locker supply and installation; permissions, power and connectivity; daily operations, customer support and incident handling; maintenance, repairs and equipment replacement; performance reporting; and removal and site reinstatement at the end of the contract. The lockers are intended to serve housing-estate residents and be usable by multiple parcel and postal operators, rather than tied to one carrier. The aim is to make parcel collection and returns more secure and convenient while reducing failed deliveries, vehicle movements and emissions. Delivery is across Hackney, London. This is a parcel-locker and parcel-delivery service concession.

The buyer has moved from preliminary market engagement, completed in July 2026, to the tender stage and invited offers through a competitive flexible procedure under a concession arrangement. The process starts with pass/fail participation conditions and scored procurement-specific questions; up to seven bidders are to be shortlisted for proposals, followed by possible negotiation, a best and final offer and award. Enquiries were due by 24 November 2026 at 12 noon, and expressions of interest by 2 December 2026 at 12 noon. The estimated award date is 30 April 2027. The initial contract runs from 30 April 2027 to 29 April 2035, with two 12-month extension options, potentially to 29 April 2037. Estimated value is £80 million excluding VAT (£96 million including VAT). One lot is evaluated on quality (50%), sustainability and social value (10%), and commercial price (40%).

This opportunity is suited to established parcel-locker, postal, courier, logistics and last-mile delivery operators, as well as technology providers and strategic delivery partners able to work together. The selected supplier must be able to finance the network and deliver the full service, from surveying sites and planning deployment through installation, permissions, power and connectivity, to ongoing operations, customer support, maintenance, reporting and eventual removal. A carrier-neutral system capable of serving major parcel and postal operators is preferred. Strong proposals will show how the service can improve residents’ experience, provide accessible and inclusive use, and deliver measurable reductions in vehicle movements and carbon emissions. The Council is also seeking innovation, local jobs, apprenticeships and skills development, and social value. Small and medium-sized businesses and voluntary, community and social enterprises are identified as suitable to participate.

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Notice Information

Notice Title

DN817670 Parcel Locker Services on Hackney Estates

Notice Description

London Borough of Hackney Council is inviting proposals and seeking to appoint a single supplier to deliver a concession contract for the design, installation and operation of automated parcel lockers across selected housing estates throughout the borough, with the option of other suitable Council owned sites in the future. It is proposed that the successful supplier would be responsible for the complete service, including: Site surveys and deployment planning. -Design, supply and installation of locker infrastructure. -Obtaining or supporting any necessary permissions and consents (including planning where applicable). -Provision of power, connectivity and associated infrastructure. -Day-to-day operation and management of the network. -Customer support and incident management. -Maintenance, repair and replacement of equipment. -Performance monitoring and reporting. -Removal of equipment and reinstatement of sites at the end of the contract term. -Social Value and Community Benefits

Lot Information

Lot 1

Options: London Borough of Hackney Council is inviting proposals and seeking to appoint a single supplier to deliver a concession contract for the installation and operation of automated parcel lockers programme across selected housing estates. A further option may be available to the awarded supplier to extend the service and Locker Network to other suitable Council owned sites throughout the borough. This option is at the full discretion of LBH. Any option taken will be appointed under the same terms and conditions.

Renewal: The initial contract term will be for 8 years with two options to extend for 12 months, giving a maximum contract term of 10 years (8+1+1)

Planning Information

1.0 Introduction The London Borough of Hackney Council (LBH) is seeking to engage with organisations operating within the parcel locker, logistics, postal and last-mile delivery sectors regarding a significant future opportunity to design, install, operate and maintain a borough-wide network of automated parcel lockers across Hackney Council-owned housing estates and other suitable Council-owned land. This notice forms part of LBH’s market engagement programme and is intended to provide potential suppliers with an overview of the proposed opportunity and the Council's current thinking before a formal procurement process commences within the next few months. LBH is keen to engage with experienced suppliers who can deliver a parcel lockers programme to help shape an innovative, commercially sustainable solution that can realise benefits for residents, delivery operators and the borough as a whole. 2.0 Background: Why a parcel lockers programme is being considered The way residents receive parcels has changed dramatically in recent years. Across the UK, more than 13 million parcels are delivered every day and online shopping continues to grow. Whilst convenient, this growth has also created challenges for residents living on housing estates including parcel theft, failed deliveries, repeated delivery attempts, insecure doorstep drop-offs and increased delivery traffic. LBH receives regular feedback from residents and councillors regarding these challenges. The Council is therefore considering automated parcel lockers as a practical solution to improve the resident experience whilst supporting wider environmental and economic objectives. The proposed programme aims to: Improve security and reduce parcel theft through secure automated collection points. Provide convenient 24-hour access to parcels and returns. Improve the efficiency of parcel collection and returns for residents and delivery operators. Provide a simple, contactless and user-friendly service. Reduce repeat delivery attempts and unnecessary vehicle movements through the borough. Support Net Zero objectives by reducing last-mile delivery emissions and congestion. Generate a long-term income stream and social value that can be invested into services and projects that benefit LBH residents. LBH believes there is an opportunity to create one of the first borough-wide housing estate parcel locker networks in London, delivered through a single strategic concession arrangement. 3.0 The Opportunity LBH is currently exploring the appointment of a single supplier to deliver a concession contract for the installation and operation of automated parcel lockers programme across selected housing estates and other suitable Council-owned sites throughout the borough. It is proposed that the successful supplier would be responsible for the complete service, including: Site surveys and deployment planning. Design and installation of locker infrastructure. Obtaining or supporting any necessary permissions and consents (including planning where applicable). Provision of power, connectivity and associated infrastructure. Day-to-day operation and management of the network. Customer support and incident management. Maintenance, repair and replacement of equipment. Performance monitoring and reporting. Removal of equipment and reinstatement of sites at the end of the contract term. The current preference is for a carrier-neutral solution that can be used by multiple parcel and postal operators rather than a single delivery company. Therefore the expectation is that the lockers are capable of supporting all major operators such as Amazon Logistics, Royal Mail, Evri, DPD, Yodel, InPost and other equivalent providers. The service is intended primarily to benefit LBH Housing Estate residents, although proposals that also enable appropriate use by members of the wider public may be considered. It is currently anticipated that the terms and conditions will be based on a concession contract, a draft copy of which is set supplied It is anticipated that the contract term will be for an initial eight year period with options to extend for a further two periods of one year, creating a potential total contract duration of up to ten years. 4.0 Commercial Model LBH is currently proposing a concession-based delivery model. Under this arrangement, the supplier would fund the installation, operation, maintenance and replacement of the locker network and generate revenue through its commercial arrangements with parcel and delivery operators. LBH would receive a share of the income generated from lockers located on its own housing estates and any other Council-owned land. The programme is intended to be self-financing and income-generating, with no anticipated requirement for Council investment in the locker infrastructure itself. Based on current modelling, the Council believes the concession has the potential to generate an annual income in the region of £300,000 to £500,000 per annum over the life of the contract, whilst also delivering significant social, environmental and resident benefits. 5.0 Sustainability, Social Value and Innovation LBH is committed to securing wider social, environmental and economic value through this opportunity, and are particularly interested in solutions that can demonstrate: Measurable reductions in vehicle movements and carbon emissions. Innovative approaches to last-mile logistics. Support for the Council's Net Zero ambitions. Opportunities for local employment, apprenticeships and skills development. Inclusive design and accessibility for all users, including residents who may be digitally excluded. Strong customer experience and resident satisfaction. Future scalability and innovation as parcel delivery patterns continue to evolve. 6.0 Proposed Procurement Approach The current proposal is to consider a Competitive Flexible Procedure under the Procurement Act 2023. This anticipated procurement process is expected to comprise five stages: Stage 1 – Market Engagement This market engagement exercise will be used to gather feedback and information from the market to support and inform the final decision to maximise the probability of a successful project. This process will help to test proposed delivery models and scope of requirement, understand commercial options and refine the final procurement documentation where necessary. Stage 2 – Selection Stage A formal procurement will be launched inviting interested organisations to submit information demonstrating their technical, financial and organisational capability. Following evaluation, up to eight organisations may be invited to proceed to the next stage. Stage 3 – Proposal Stage Shortlisted organisations will be invited to submit detailed technical, operational and commercial proposals against the Council's requirements and financial model. Stage 4 – Negotiation Stage The Council intends to enter a period of structured negotiation either with a single preferred bidder or with the two highest-ranked bidders. This stage will be used to refine technical, operational and commercial aspects of the proposals. The Council may conclude negotiations and make an award at any stage if it considers this appropriate. Stage 5 – Final Evaluation and Contract Award Final submissions will be evaluated and subjected to governance and assurance processes before a contract award decision is made. 7.0 Market Engagement and Supplier Participation LBH welcomes engagement from experienced operators, technology providers, logistics organisations and strategic delivery partners interested in this opportunity. The information gathered through this market engagement exercise will be used to help shape the final specification, commercial model and procurement approach. The Council is particularly interested in understanding: Innovative delivery models and emerging technologies. Approaches to planning and site deployment. Commercial and concession arrangements. Opportunities to maximise environmental and social value outcomes. Lessons learned from similar programmes delivered elsewhere. This engagement process does not form part of any formal procurement process and participation will not provide any advantage or disadvantage in any future procurement exercise. The Council looks forward to working with the market to develop an innovative solution that improves services for residents, supports environmental objectives and creates long-term value for the borough. This market engagement will be open for 3 weeks, closing to all further feedback on 12noon 14th July 2026 Please find the attached two templates available to submit your feedback and or queries: 1. TO BE COMPLETE AND RETURNED Detailed Feedback - Lockers Market engagement 2. TO BE COMPLETE AND RETURNED - Summary Feedback NOTE: This feedback may be used to inform the drafting of the final tender documentation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06bb59
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/103495-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

60 - Transport services (excl. Waste transport)

64 - Postal and telecommunications services

CPV Codes

44421720 - Lockers

60161000 - Parcel transport services

64100000 - Post and courier services

64121200 - Parcel delivery services

Notice Value(s)

Tender Value
£80,000,000 £10M-£100M
Lots Value
£80,000,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Oct 20262 days ago
Submission Deadline
Not specified
Future Notice Date
25 Aug 2026Expired
Award Date
Not specified
Contract Period
30 Apr 2027 - 29 Apr 2035 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Hackney
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HACKNEY
Postcode
E8 1DY
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI41 Hackney and Newham
Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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