Review and redesign of the "front door" to Adult Social Care at London Borough of Hackney Council

Notice Information

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Notice Title

Notice Description

PCH are seeking an experienced contractor(s) to undertake an initial phase of work to review and redesign the "front door" to Adult Social Care (ASC) at Hackney Council. The consultancy will review and assess the current ("as is") model, identify inefficiencies and fragmentation, and propose a future-state model aligned with best practice, digital innovation, and Hackney's strategic objectives. A Strong, professionally led response to requests for support is a requirement from the redesign. This work will be the first stage of further, longer term work to address the 'front door' re design. It will need to give Hackney a strong foundation and an evidence-based analysis to present back to key stakeholders, enabling them to move this work forwards The contractor will be required to undertake a full review of the present front door experience, including mapping all entry points and subsequent 'journeys' from that point. From this, the contractor will be required to map issues and areas of the current system that lead to poorer experiences for citizens. This can then be mapped against a further requirement of 'best practice' examples from comparable authorities, with a set of recommendations of how this work can be progressed to the next stage. Outcomes - A roadmap for change, that brings together all the learning and outlines key steps and risks. The final report is presented in a way that can be used to present evidence of need for change to stakeholders, showing the picture 'as is' and what could be achieved. Mid-point findings; this would be after Stages 1 and 2 and would be a report, presented at a meeting with PCH and Hackney. Final Reports; Report(s) encapsulating all the work undertaken and showing a possible future operating model. There may be more than one final report, as there are different audiences for the findings and so it will need to be available to suit each one. The following are MANDATORY requirements and must be demonstrated in the answer submitted. * Significant experience and insight into council's front door functionality and operational models * Significant knowledge and experience of the technical architecture that sits behind Adult Social Care 'front door's' * Experience of working alongside councils in a proactive and impactful way. Please explain, demonstrating the above within your answers, your; * Proposed project plan for this work * An outline of key risks and mitigations Word count; 900 words. CV's can be included but will not be scored

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06bc16
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/059388-2026
Current Stage: Tender
All Stages: Tender

Procurement Classification

Notice Type: UK4 - Tender Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Open
Procurement Method Details: Below threshold - open competition
Tender Suitability: SME, VCSE
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 85 - Health and social work services
CPV Codes: 85300000 - Social work and related services

Notice Value(s)

Tender Value: £15,600 Under £100K
Lots Value: £15,600 Under £100K
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 24 Jun 2026Today
Submission Deadline: 14 Jul 20263 weeks to go
Future Notice Date: Not specified
Award Date: Not specified
Contract Period: 27 Jul 2026 - 30 Sep 2026 1-6 months
Recurrence: Not specified

Notice Status

Tender Status: Active
Lots Status: Active
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA)
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: LONDON
Postcode: SW1P 3HZ
Post Town: South West London
Country: England
Major Region (ITL 1): TLI London
Basic Region (ITL 2): TLI3 Inner London - West
Small Region (ITL 3): TLI35 Westminster and City of London
Delivery Location: Not specified
Local Authority: Westminster
Electoral Ward: St James's
Westminster Constituency: Cities of London and Westminster

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/059388-2026
24th June 2026 - Tender notice on Find a Tender
https://www.find-tender.service.gov.uk/Notice/Attachment/A-18183

Notice URLs

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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